Response from the owner - a year ago
Hi Cheri, we apologize for the issue with our phones. I passed the problem of being pushed back to 13th in line along to our IT director; they haven't diagnosed the issue yet, but if you could send your name and account number to my email below, they would be able to investigate more to make sure this doesn't happen again.
In the meantime, if you find yourself in a hurry with fairly busy phone lines again, you may also quickly check your bill details and make payments online through our website (https://billing.waltonemc.com/oscp/OnlineServices/FeaturesLogin/tabid/73/Default.aspx).
Again, we apologize for any inconveniences the wait caused in your day and encourage you to reach out to us again if you experience any more issues. – Savannah, email@example.com