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Waikem Auto Family
Car Dealer
Today 9:00 am – 6:00 pm
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The Ford Mustang's 50th Birthday Bash has been a ton of fun in NYC. Check out how the #2015 #Mustang got on the roof of the Empire State Building. http://youtu.be/OXVkBu8hnHM
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Waikem Auto Family

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Are your +Wipers driving you insane in the rain? Here's what Waikem Auto Family Fixed Ops Director David Sams says to maintain proper windshield and wiper maintenance.
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The #Nissan Frontier and #Titan are among the most fuel efficient trucks on the market today. http://ow.ly/vhXGs
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Waikem Auto Family

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Kia Forte Koup named the Best Value Coupe in America.
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Waikem Auto Family

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The #Ford Motor Company is the only automotive manufacturer honored in this year's Most Ethical Companies Award from the Ethisphere Institute
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Have them in circles
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2015 #Nissan Murano makes it grand debut at the New York Auto Show. Thoughts? http://ow.ly/vTUV1
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The super-sporty Hyundai Veloster takes home a 5-star crash test rating from the NHTSA. http://ow.ly/vihIm
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Waikem Auto Family

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Waikem Auto Family

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Way to go Honda! 20 million cars built right here in the U.S since 1982, more than 15 million of those right here in the Buckeye State!
http://ow.ly/uXuZI
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Win Four Tickets to the Cleveland Auto Show in the Waikem Auto Family Newsletter! http://waikemnewsletter.com/ http://ow.ly/i/4MUXX
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Contact Information
Map of the business location
3708 Lincoln Way E Massillon, OH 44646
3708 Lincoln Way EUSOHMassillon44646
(330) 478-0281waikem.com
Car Dealer, Used Car DealerToday 9:00 am – 6:00 pm
Monday 9:00 am – 8:00 pmTuesday 9:00 am – 8:00 pmWednesday 9:00 am – 8:00 pmThursday 9:00 am – 8:00 pmFriday 9:00 am – 6:00 pmSaturday 9:00 am – 5:00 pmSunday Closed
The Waikem Auto Family is located on Lincoln Way E between Canton and Massillon Ohio! Stop in and see how you can save the Waikem Way.
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Have them in circles
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Review Summary
4.7
19 reviews
5 star
17 reviews
4 star
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1 review
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1 review
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People talk about purchased a car, pre owned vehicles, new car and service department
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Sean Kocher
reviewed 2 weeks ago
Went to them for a timing belt service and struts. This is over 1500 dollars in service. They did not tighten the belts properly and I had to have car towed back the next day. Living nearly 45 minutes away I expected some type of reimbursement for my extra troubles. This was not so I got reassurance this would not happen again and sent on my way. They did pay for the tow but what about my time and extra trip. If I had driven the car there would they have given me the $200 tow fee instead. When is just saying "Oops my bad!" Not enough. Lost a lot of credit. Guess I will have to look elsewhere when making my new car purchase. In the short future.
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Pam Hilliard
reviewed a year ago
We are very pleased with the quick service we got at Waikem Auto Family.We weren't really expecting to buy today but we did. Roger Kinney and George were such a great help. It was a pleasure to do business with you. Justin gets an A+ for his great service also.Thanks to all Happy New Year!! Pam and Steve
Response from the owner - 8 months ago
Thanks Pam and Steve, glad you enjoyed your visit.
A Google User
reviewed a year ago
Waikem Auto Family is hands down the BEST choice. My wife and I went car shopping to alot of used car lots and also downtown ford, mullimax, and progressive. I contacted Waikem through their website and got in touch with Craig Waikem. I was delt with as if I was in the store looking. Craig was able to set up an appointment with me and show me the cars that I wanted to see, not cars they think I wanted to see like the other car lots did. He worked around my schedule not his! Moneys tight but yet Craig Waikem was able to find us a deal that gave both my wife and I peace of mind, and you cant put a price on that!
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Leslie Mullen
reviewed 8 months ago
I had an awesome experience back in '11 when we leased our Lancer through Waikem Mitsubishi. We decided to return to Waikem to purchase a 3rd vehicle for family use. We were interested in a Kia Sorento. I test drove it, loved it and went through the financing process. I didn't realize that my credit wasn't that great. I wasn't treated the best by Jeff in financing. They were really slow, but kept me waiting for hours. When he told me an outrageous price per month, I said that I'd be back with my husband and he'd be on the loan too. Well, when we came back, Jeff was showing the Sorento to another couple. We just got back in the car and left. He chased after us, saying that they couldn't buy it and that they don't hold cars. "What do you want me to do?" He says. I took my business elsewhere and got a better loan, better Sorento and better customer service. Waikem lost us for life. :-(
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Response from the owner - 8 months ago
I think Jeff could have explained our process much better. Often, the banks can take up to a day before they approve a customer with financing. Some dealerships will go ahead and guess what the financing rate and terms will be, but we wait until the final approval from the bank. In regards to the vehicle being showed to another customer, that should also have been explained to you better before you left your first visit. Our vehicles are always available to any customer. We cannot hold vehicles for customers because often customer's won't even come back or communicate with us unless they put down a refundable despoit. This obviously was not explained to you good enough. Thanks Leslie for your feedback, we used this for training today. I will reach out to you privately as well. We appreciate the positive feedback from your 2011 visit and fair raiting after your recent visit. - Craig Waikem 330-478-0281
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Tom Yarian
reviewed a year ago
Bought my vehicle from Waikem the service was great!! everybody there was so nice. they got me the suv i wanted even worked over to make sure i got it! i cant say enough about the great service me an my wife got! i will definately buy from there again. if you go there to buy a vehicle ask for Sam Rossi he is one hell of a sale's men told him what i was looking for found what i wanted an i drove it home that day! like i said cant say enough about sam and the rest of the guys that worked on getting my vehicle!! Thanks Guys!! A++++++++++++++++++
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Response from the owner - 8 months ago
Thanks Tom!!!
A Google User
reviewed 2 years ago
While I have never purchased a car from the Waikem dealerships I have had my car serviced by them. Subsequently I have assisted a couple of friends in purchasing new cars there. The manner in which the entire dealership interact with customers is amazing, a rare situation today. Going to a dealership is like going to the dentist, usually uncomfortable and painful, that is not the case with these guys. The most impressive thing, no matter which dealership you are at, is the access to one of the owners, Doug Waikem. His willingness to be available to any customer is amazing. I highly recommend this company, such a pleasure to do business with them.
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