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Waikem Auto Family
Car Dealer
Today Closed
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3708 Lincoln Way E Massillon, OH 44646
3708 Lincoln Way EastUSOhioMassillon44646
Car Dealer, Used Car DealerToday Closed
Monday 9:00 am – 8:00 pmTuesday 9:00 am – 8:00 pmWednesday 9:00 am – 8:00 pmThursday 9:00 am – 8:00 pmFriday 9:00 am – 6:00 pmSaturday 9:00 am – 5:00 pmSunday Closed

We are the Waikem Auto Family in Perry Township, Ohio. We are a family-run car dealership located on the Stark Auto Mile between Canton and Massillon. We specialize in new car sales and used car sales. We also have a full automotive repair and service department. 

Our new car sales departments specialize in all the top brands, including Subaru, Nissan, Ford, Honda, Kia, Hyundai and Mitsubishi. 

Our used car department offers more than 300 preowned vehicles for sale in all makes and models. We sell used cars, used trucks, used vans, used SUVs at all prices. We have a car that can fit any budget. Our bad credit finance process makes it easy for everyone to get approved for a car loan.

Our award-winning service department will help you with car repairs on all makes and models. Visit our website for coupons and service specials. 

We serve all of Northeast Ohio with customers in Canton, Massillon, Akron, New Philadelphia, Wooster, Dalton, Green, North Canton, Alliance, Jackson Township, Dover, Perry Township, Canal Fulton and all over Ohio. 

We look forward to seeing you at the Waikem Auto Family on the Lincoln Way Auto Mile between Canton and Massillon. 

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1 review
"Guess I will have to look elsewhere when making my new car purchase."
"We searched for a used SUV with low mileage and MPG of 30."
"This is our second positive experience at Waikem, and we'll be back for more!"
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All reviews
Miguel Miranda
in the last week
My name is Miguel Miranda and I had recently purchased my First vehicle at Waikem Mitsubishi. Carl Holt had helped me throughout my whole experience. He ensured me that I can rely on him with any difficulties of if I had any questions. He was a great salesman and I am thankful for where he has gotten me today; in a new car.
Bob Brnow
2 months ago
I called the service dept. today and had the pleasure of talking with Rebecca Wirth. I told her my problem and she said bring your car in and we will take care of it. When I arrived at the shop she took charge had a tech jump in 15 min later I am on the road. It is a pleasure to deal with professionals great job waikem honda.
Response from the owner - 2 months ago
Glad to hear we were able to fix your vehicle quickly. Thanks for the recommendation.
Paul Bourque
6 months ago
The whole car buying experience at Waikem was so far beyond other dealerships that we visited, that I'm sorry we wasted our time at them. Our salesman, Roger Kinney was pleasant to deal with, knowledgable, and very accomodating to our many questions. If your going to go somewhere else, do it with the intention of also going here, because you won't want to go back to them! In any other dealership were you ever taken on a tour of the facility, or introduced to the service manager, or shown where to arrive for service? You will be here. You leave feeling like you made a good choice.
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Response from the owner - 4 months ago
Thanks for the positive feedback.
Dustin Grigsby
5 months ago
My wife has been wanting a Kia Soul for a couple of years now. She found a used one that she liked at Waikem online. We went to look at it and met Brendan. What a great guy! We test drove it and he made sure that we drove the car in town and on the high way and said we could drive as long as we wanted. He didn't pressure us about anything. We decided to buy it and the process was quick and easy. Brendan made sure that we got the best options possible and did everything in his power to make sure that we were happy with terms. When it was time to do the final paperwork, Robby was excellent as well! I was thoroughly impressed with our experience at Waikem. Everyone that passed by made sure to say hello and ask how we were and seemed to genuinely care. The Waikem Family is a very well ran and excellently staffed company!! We will return for our next purchase indefinitely!!
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Response from the owner - 4 months ago
Thanks for sharing your experience.
Shelly Lynn
in the last week
Carolyn Ling did a great job sending me pricing to my email over multiple vehicles in a timely manner. Chris Byron did a great job showing me the Outback and comparing it to the Nissan Rogue as well.
Niki Shisler
3 months ago
First off this review is not to bash the Waikem family auto group or its team members but simply a way to vent my frustrations with the process in which my car and service experience was handled. That being said, I have a 2012 Mitsubishi Outlander that I bought from Waikems new. The service engine light came on back in I believe the end of March so I made the appointment and took it in as I could tell something was wrong with the transmission. Waikem did not have the proper tool to read the code so they had to order the part which took another week and a half to get. In the mean time I was left without a car and needed to rent one at my own expense. The "special tool " arrived and the Tech could not find a problem with it so he cleared the codes and I was charged the $79 diagnostic fee and sent on my way with the service advisor telling me that if the service engine light comes back on bring it back in. Well, low and behold, it came back on a couple days later so I took it back in and this time the service department needed another "Special Tool" to read or measure the transmission pressure. This tool needed to be ordered and I was told it would take another 6 or more weeks to arrive. In the meantime I was left to drive a car that had a Transmission problem because the MITSUBISHI service department didn't have A MITSUBISHI TOOL to fix my MITSUBISHI CAR. After going back and forth with the service department for several weeks checking to see if this part was in yet, it was only when I was on the freeway going 65mph and my transmission slips and immediately downshifts to 40mph and I almost got hit by a semi did the service department start to pay attention to our problem. We were able to drop our car off and get a rental at no cost as we continued to wait for this Special Tool. Fast forward another 3 weeks Waikem still had our car and I guess they were finally tired of waiting for this part too because they were able to get the go ahead to replace the transmission. Which we were more than grateful but it is under warranty. Another week goes by and we get a call from the service advisor saying the good news is the transmission is in and the bad news is I need a new ALTERNATOR. I had absolutely no problems with the alternator when I dropped it off. I do not know if it was even tested or if the battery was just dead from sitting so long at their service shop. Anyway this has been over an 8 week miserable experience and Waikems has offered nothing for being inconvenienced for the better half of 2 + months. I will say that My several car buying experiences have always been wonderful and they have always worked with us and been very helpful in the car buying experience process. But after this I doubt I would go back to Waikems to have my car washed........... Just a follow up to my review. After several months Waikem has for the most part resolved my issue. I am still out the original diagnostic charge of $79. Which I believe I should not have been charged one at all due to the Transmission was under warranty and the fact that all they did was clear the code and didn't fix the problem the first time my service engine light came on. (Same code, Same problem reoccurred the same week) Also I am out a couple hundred bucks from rental cars I needed to rent while this ordeal took place. Waikem did supply us with a courtesy car for the past week.
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Elizabeth Ford
in the last week
I have been working with Carolyn Ling for months online. She has been consistently sending me quotes and brochures. Very professional team.
Mm Dee
7 months ago
We went with our daughter to make her first car purchase and Carl Holt was our salesman. He did such a great job explaining in detail exactly what she could expect and how to navigate through the financing procedures. He made sure she understood everything before she made this big decision. He made our whole experience pleasant. I would definitely recommend Carl and remember him for our next vehicle purchase.
Response from the owner - 4 months ago
Thanks for sharing positive experience.