Original order in May, pushed delivery out because the table was back ordered. Delivery date arrives, no table, its still back-ordered though no one told us. The couch couldn't be brought in (not their fault) so just the chairs were delivered.
Fast forward a week, we go to Ashley and pick out a new couch, more expensive since we needed to be able to take it apart to get it into the apartment. Push out delivery another week due to scheduling for us and back order for the couch.
Fast forward to yesterday (day before delivery). Call from Ashley, confirm delivery for today, no mention of anything not being delivered. Delivery window confirmed for 12 to 3pm (never mind it mostly blows the day). Go out to breakfast ( LOVE The Original Pancake House !), get a phone call...."oh yeah, the couch is still not in so it can't be delivered today, first available time would be Wednesday". OK, that won't work, lets go for next Saturday. "We show nothing available for Saturday but I'll put it in for Friday and keep checking". Yeah, Friday will NOT work....no way, no how. But, please deliver the table as planned today.
So, we decide to call and cancel the couch. Screw this, I'm tired of the run around. 15 mins on hold get a nice person and request the cancel. Cool.
Keeping in mind the start of the delivery window is 12pm, at 1125 am we get another call from them...wait for it...."the table is damaged and can't be delivered today" Uhm...ok...yeah, thanks for the info.
Another call to Ashley CS to request the table be cancelled as well. I'm done with this. Apparently, I'm not important enough to them to 1) let me know when things change 2) attempt to accommodate me when they make mistakes.
We will see what happens with the refund for the table and the couch since its beyond the 48 hour period. It will not be in their best interests to mess this part up. Amex loves me and I'm sure they will be glad to get this resolved for me.