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Wag D'Tail
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Wag D'Tail

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#UPS #beyondfrustrated #upsdoesntdeliver

What can Brown do for you? Apparently, nothing!

You know....I understand we had a massive snow issue here recently. I also know it's melting and the roads are cleared.
Due to this, I also understand UPS is backed up with deliveries. Now, we won't talk about the fact that the USPS and FedEx (after a short delay) has managed to deliver stuff. UPS has now, 4 times, marked items as "out for delivery" only to pull it back (sometimes as late as 9pm) due to "adverse conditions".
Oh. That's right. The adverse conditions are that you can't be bothered to bring in extra help to get all the back log taken care of? Great. I'll just sit and watch my stuff get pushed further back and not get the call I was promised. It's all good. 
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Sounds like you have had a big problem.
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As Toby says.... Whoa! 
Every single county in which blacks make up more than 75 percent of registered voters will see their driver license office closed. Every one.
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I know it won't last but all the windows are open in the house today and its glorius! Please, let the humidity stay away :D
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So, my fitbit charge is having issues. The band is starting to come apart. Interwebs search shows this is quite a problem.
Item was ordered directly from them in December 2014. Emailed them, get a response within 15 mintues "Are you still at this address? We'd like to send out a replacement". Didn't even ask for pictures or anything.
Give them updated information, get email that order has been placed and another email from them telling me to just recycle the original one.

While the situation is not good and hopefully has been fixed now, I'm impressed with how #fitbit responded to the situation.
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Colin May's profile photoWag D'Tail's profile photoSadako Hattori's profile photoRick Ernst's profile photo
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That's +Sadako Hattori​ for you. Always having trouble with HR.
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Free same day delivery. This is..... Awesome! #amazonprime rocks my world yet again! 
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Wag D'Tail's profile photoRick Ernst's profile photoColin May's profile photoSadako Hattori's profile photo
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i don"t disagree 
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sigh Even after I should be done with #Comcast, it continues.
  I logged into my account just to make sure stuff was being done. Hmmm, it all shows still connected. How nice. Contact chat, guess there was only 1 person working cuz it took a while.
 Was told "yes, the order was put in on the 14th but it wouldn't "close" until May 7, 2014. "This is due to rented equipment" Uhm. What? I verified all that shows is "owned" equipment. "oh, you are right". Duh.
  I personally know
 1) No tech roll needs to happen, just remove the equipment and close the order
2) I don't believe my chat person that "the billing was stopped on Apr 14, 2014". I believe I will be charged for the full month. Convenient that my autopay is slated for the 22nd...and my refund will take time, if it comes at all cuz...you know...it has to be mailed as a check.

  Is it too much to ask to have my account cancelled when I ask it to be cancelled? Is it any wonder the people I work with cringe when I say I used to work for Comcast because of their own experiences? Makes me really sad :(
 (Sorry this is so long, 3am rants....always fun ;) )
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Wag D'Tail's profile photoRick Ernst's profile photoLaura Gilman's profile photo
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Not saying you shouldn't be mad at them! Obviously it's not something that should be that way.
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Wag D'Tail

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Big props to local USPS. They are trudging through and delivering mail today in Ashburn, VA! #USPS
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And UPS has rescheduled delivery yet again. Sad. #UPS
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Happy Birthday, +William Smith​ !
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OK #amazon Amazon Underground? A butt-load of "free" apps that have large in-app purchases? You mean I don't have to buy them?

This could be a really cool thing. I already downloaded 3 games. Unlimited lives,etc. Constant play...

Saw the thing for it on the main page.
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#tforce Does it have to be this difficult to verify employment for the corporate discount? We've requested the "email" many times and for some reason it's not coming through. There is apparently no other way aside from having HR (really? I'm sure my Amazon HR partner has nothing better to do than to try and wade through a phone tree to verify employment with someone who probably has no idea what they are calling about)

+T-Mobile​ Any easier way to do this?


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#ashleyfurniturehomestore    We are beyond upset with them.

 Original order in May, pushed delivery out because the table was back ordered. Delivery date arrives, no table, its still back-ordered though no one told us. The couch couldn't be brought in (not their fault) so just the chairs were delivered.
 Fast forward a week, we go to Ashley and pick out a new couch, more expensive since we needed to be able to take it apart to get it into the apartment. Push out delivery another week due to scheduling for us and back order for the couch.
 Fast forward to yesterday (day before delivery). Call from Ashley, confirm delivery for today, no mention of anything not being delivered.  Delivery window confirmed for 12 to 3pm (never mind it mostly blows the day). Go out to breakfast ( LOVE The Original Pancake House !), get a phone call...."oh yeah, the couch is still not in so it can't be delivered today, first available time would be Wednesday". OK, that won't work, lets go for next Saturday. "We show nothing available for Saturday but I'll put it in for Friday and keep checking". Yeah, Friday will NOT work....no way, no how. But, please deliver the table as planned today.
 So, we decide to call and cancel the couch. Screw this, I'm tired of the run around. 15 mins on hold get a nice person and request the cancel. Cool.
 Keeping in mind the start of the delivery window is 12pm, at 1125 am we get another call from them...wait for it...."the table is damaged and can't be delivered today" Uhm...ok...yeah, thanks for the info.
 Another call to Ashley CS to request the table be cancelled as well. I'm done with this. Apparently, I'm not important enough to them to 1) let me know when things change 2) attempt to accommodate me when they make mistakes.

 We will see what happens with the refund for the table and the couch since its beyond the 48 hour period. It will not be in their best interests to mess this part up. Amex loves me and I'm sure they will be glad to get this resolved for me.
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2 items that should have been delivered... 1 still back ordered and one damaged. So, neither will be delivered.

Just got an auto dialer call saying that the truck will arrive in about 1/2 hour...

#ashleyfurniture really doesn't have their act together. 
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Once again Comcast drops the ball.

  We were having internet issues, call them, long wait... "If you'd like us to call you back in 5 to 7 minutes, press 1". Sure, beats waiting and listening to your hold music.

   Wait time was actually about 13 minutes. Phone rings, Rick answers, its a robot saying "hey! Its us calling you back!". SWEET! Maybe this is working as planned until....

   "All of our representatives are currently busy, please wait for the next representative"

  Really? So, hanging up and having you call me back did nothing to lessen the wait?

 It's not just me either. I have 2 friends who (separately) recently moved. Both went out of their way well in advance of the move in date called numerous time to confirm the re-install.
  Guess what happened? Oh yeah, BOTH had their appointments missed, BOTH had to escalate to get someone out to their respective apartments in less than a week.  Really? Why is this? The commercials are great! Sadly, no one can believe them.

   I'm really frustrated with this company. After working 7 years for Comcast, I'm really embarrassed by the level of customer service I've experienced from them. From the outsourced chats that don't use proper English for the blurbs, to the scripts that will not address an issue, to the CSA's not being trained to "answer the question asked", to the long wait time when the service has failed yet again, I'm as done as I can be with this company. For 7 years I defended it, man, did I defend it!  If I had something else available right now, I would be switching. (No, I'm not using the "I have no choice...I do have choices, just nothing that would be better at this time. ") I am seriously tempted to switch to Century Link even though they only have the 1.5MBs available to us right now.)
 I have already dropped the TV to limited basic (still a waste of money to me since most of the programming sucks, but that's not Comcast's fault)
   Am I spoiled because I know what real customer service is? Yes. Do I care about outsourcing? No, but I do request it be kept real. Don't use "blurbs" that don't use proper English. Don't have someone try to be empathetic with me who in no way has Comcast Cable.
   Long wait times for customer service? Unacceptable, especially if you are going to outsource. That's the point behind outsourcing, to make sure your customers are taken care of quickly.

  I no longer need tech support. My issue magically cleared itself, no thanks to Comcast.
  I do not wish for a personal response from Comcast. It would do no good. This issue just needs to be addressed. Talking to me won't fix it. It is a systemic issue.
  Comcast, fix yourself!
#comcast #comcastfail #comcastsucks  
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I'd like to see we get your bill corrected for you.  Please email me when you have a moment. 
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People
Have them in circles
22 people
Chris Carroll's profile photo
Launie Hitchcock's profile photo
Mark Strickland's profile photo
Rick Ernst's profile photo
Comcastcares's profile photo
Jackie Martinez's profile photo
Trish Burgess's profile photo
William Smith's profile photo
Tamara Naslund's profile photo
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  • Disney Magic Kingdoms
  • Brave Tribe
  • The Tribez
  • The 12 Labours of Hercules
  • Township
  • Build a Kingdom
Wag D'Tail's +1's are the things they like, agree with, or want to recommend.
Disney Magic Kingdoms - Android Apps on Google Play
market.android.com

WELCOME TO THE MOST MAGICAL PLACE ON MOBILE!When Maleficent casts an evil spell on the Kingdom, ridding it of all of its powerful magic, can

Farm Clan™: L'Aventure – Applications Android sur Google Play
market.android.com

Guidez vos villageois sur le chemin de la prospérité (et de l'hilarité) dans ce jeu captivant où fun champêtre rime avec agriculture paysann

Eat24
plus.google.com

What Are You Hungry For?

CyanogenMod
plus.google.com

А customized aftermarket firmware distribution

Titanium Backup ★ root
market.android.com

EXTREMELY powerful tool. Backup ALL apps, Market links, remove bloatware & MORE! ☆Over 3 million users, 25+ languages! ☆Needs ROOT, for

Nexus 4 from Google | New Google Phone | T-Mobile
explore.t-mobile.com

Nexus 4, the new smartphone from Google | T-Mobile.

Ryka Dash
vip.zappos.com

Dash by Ryka at VIP.Zappos.com - FREE Shipping. Read Ryka Dash product reviews, or select the Ryka Dash size, width, and color of the Ryka D

‘Cat Tunnel Sofa’ provides purrfect place for kitties to clamber and claw
today.msnbc.msn.com

Living in cramped quarters with a feline friend and wary of letting him or her sink claws into your furnishings? A Korean designer may have

Photos: More from Emerald City Comicon
www.komonews.com

Emerald City Comic Con Day 2 and 3. » Emerald City Comic Con Day 2 and 3. Emerald City Comic Con is the largest comic book and pop culture c

Sarah Kay: If I should have a daughter ... | Video on TED.com
www.ted.com

TED Talks "If I should have a daughter, instead of Mom, she's gonna call me Point B ... " began spoken word poet Sarah Kay, in a talk that i

"Oh, Internet" - A love song.
www.youtube.com

This began as my Anti-SOPA song...but turned into so much more... AVAILABLE ON ITUNES: http://ow.ly/8YeVc and BANDCAMP: http://harto.bandcam

This move was pretty much painless. We had them pack and move our apartment from Seattle to Virginia. All items were packed well, we only had one item broken but the claim for that was dealt with quickly. Delivery was quicker than expected as well and very professionally done. When a door jam was scratched during the move-in, they were quick to fix the issue. Over all, I would highly recommend this company. The cost was not outrageous given the quick timeframe we gave them and the packing they did for us.
• • •
Public - a year ago
reviewed a year ago
Responsive management, nice apartments, good location, nice neighbors..what more could you ask for? We are just coming up on our 1 year mark and in reviewing the past year, we can see no reason not to renew our lease. The management has always been responsive to any issues, when they say "welcome home" you feel they mean it! :) Maintenance is prompt and efficient as well. I love that you can request these kinds of things online and they are responded to quickly. The just installed active building which makes many things easier as well. This is an up-and-coming area with a lot of construction going on. It's loud during the day, but should be done soon enough. We are in a 1 bedroom with den apartment on the 1st floor with a west facing view. Well, not much of a view as there is an apartment building going in behind us. ;) The upside is that is blocks most of the afternoon sun helping to keep the apartment cool even on the hottest day of the year. We feel there is a lot of space in the apartment, even has a proper laundry room! My few complaints would be the option to have an apartment with no carpet (this is available on the studios only) and a full size washer and dryer. Other than that, its a great apartment! The den is a good size, can fit a twin bed in it for the occasional visitor. There are no windows in it so it may not be appropriate for long term. Close walking distance to Lake Union, a brand new Bartell's Drugs and medical care. If you are an Amazon employee, all of the buildings are well within walking distance, the farthest would be Blackfoot which is about a 15 minute walk at a regular pace. There is a Whole Foods in that same area so also with in walking distance. With all the construction in the area, they are going to be putting in more retail so there is a possibility of another grocery store in a closer proximity. Some may balk at the pricing, but we think its quite fair given the location and the amenities. Our rent isn't going up too much for the 2nd year either. I do wish they would bring in internet access for the building so we aren't tied to Comcast or Century Link (can only get the 1.5MBS from Century Link so for higher speeds you are stuck with Comcast) They are very pet friendly! The roof top even has a "puppy potty" area for the times when you really don't want to take the woof on a walk but they need to go. Well behaved pets are very welcome! All in all, I highly recommend this location!
• • •
Public - 2 years ago
reviewed 2 years ago
3 reviews
Map
Map
Map
Great coffee and great fun!
Public - 4 years ago
reviewed 4 years ago