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VPI
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FIND SURPRISES BEFORE THEY FIND YOU.
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Learn how to more accurately measure and tackle First Call Resolution in your contact centers: http://blog.vpi-corp.com/blog/workforce-automation-featured/repeat-calls-how-to-measure-fcr-more-accurately

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Learn how to get much more value from your Call Center Quality Assurance (QA) program by targeting and reviewing higher-value customer interactions. http://blog.vpi-corp.com/blog/customer-experience-redefined/how-to-use-analytics-to-focus-call-quality-monitoring-on-calls-that-matter/

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Great @CCPipeline Author Q&A Interview on OPTIMIZE Book: Workforce Optimization (WFO) & Customer Engagement Best Practices http://blog.contactcenterpipeline.com/2015/12/optimize-workforce-optimization-customer-engagement-best-practices #CallCenter #CustomerService #ContactCenter 

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Get your free copy of the new 130+ page contact center handbook 'OPTIMIZE: Workforce Optimization & Customer Engagement Best Practices' here: http://blog.vpi-corp.com/blog/workforce-automation-featured/new-book-optimize-reveals-100-call-center-optimization-best-practices

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Happy Thanksgiving! We're thankful for you. #GiveThanks #PublicSafety #CustomerService #CallCenter 
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Is your Call Center QA program adding to the cost of servicing customers OR producing real value? Here are the top QA priorities to consider for your organization: http://blog.vpi-corp.com/blog/workforce-automation-featured/top-6-strategies-to-optimize-call-center-quality-assurance/ #callcenter   #contactcenter   #customerservice  

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Denise Amber Lee Foundation and VPI Partner to launch #911QAEveryDay  initiative to reduce the occurrences of human error http://wp.me/p5YmyK-3MpB   #PublicSafety   #E911   #EMS   #Police   #EmergencyManagement   #fire  
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