Check out the new blog on the best way to enable voice and SMS for your CRM offering!
Is it just me or are CRM players rushing to become contact center platforms? The top CRM players have added voice and SMS capabilities to their existing offering. Salesforce has Lightning Voice and LiveMessage, Zoho has Phonebridge and Zendesk has Talk. And they’re adding other communications technologies, such as messaging and WebRTC, in what definitely… Read More
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