Response from the owner - 3 years ago
I am sorry you had an unpleasant experience. We carry (and sell) lots of coins that people want that we know very well will have no collector premium as soon as they walk out the door. We do this because it saves people the “hunt” of finding a specific coin they want. Many banks no longer let their tellers pull out new coins for customers due to the labor costs; hence we sell them for more than face value to allow people to finish their collection.
As to being too much labor, customers love free information, which we often provide. We do however need to limit how much free information we can CONTINUOUSLY give out without also making sure we are able to help all of our customers. We also need to insure we are able to not be wasteful with our time so we can continue to stay in business and be able to share free information with lots of different customers.