- Facebook, Inc.Technical Support Engineer, 2014 - presentTechnical Support Engineer, LiveRail. Validations and troubleshooting for LiveRail ad serving.
- Critical MediaProduct Support Manager, 2013 - 2014Manage product support team; recruit, train and mentor team members; work with engineers and developers in streamlining the product support process; collaborate with project and product managers; ensure quality and timely communication with all clients. Main point of contact for all clients using SaaS based products: Syndicaster and ClipSyndicate, along with LiveRail ad serving.
- Critical MediaSenior Product Support Specialist, 2013 - 2013Senior Product Support Specialist / Technical AM responsible for managing client relations for SaaS based products: Syndicaster, ClipSyndicate, and Critical Mention, along with LiveRail ad serving. Main point of contact for all clients using Syndicaster, a video ecosystem for editing, distributing, and managing digital video content in addition to Clip Syndicate, a video syndication platform. Project manager over hardware deployments and set-up, and client on-boarding. Provide training and direction to junior team members.
- The Art Institute of Fort LauderdaleAssistant Director, Media Arts & Illustration,, 2003 - 2012Managed 5 programs, 20+ faculty, 400+ students
- Miami International University of Art & DesignMFA, Computer Animation, 2001 - 2003
- The Art Institute of Fort LauderdaleB.S., Media Arts & Animation, 1998 - 2001
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