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Vcall Global
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The Source For Call Center Solutions
The Source For Call Center Solutions

49 followers
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How IVR transforms the quality of customer experience

Brands can take support of #IVR #development service providers to design effective IVR #system. This properly designed IVR can transform #customer experience through personalization and decrease in the hold time. For more detail of IVR visit: http://goo.gl/ANrmmM

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Twitter summary: Check how #IVR has power to transform the #customer experience offered by your brand => http://ow.ly/4mPFH7
#cx #customerexperience #custserv
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Check all the major technological trends that are popular in #call #center industry: http://ow.ly/10B1Nm
#technology #custserv #cx
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Various advantages associated with #email customer #support http://goo.gl/23eXdt include #customer loyalty, easy feedback from the customers and ability to recommend products and #services. Agents can introduce themselves in the starting of the mail and can attach screenshots as a part of effective email support.

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Read about future #technologies and trends that will soon become common in call centers: http://ow.ly/10nifH
#cx #custserv #technology
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8 must have features in a telecom billing software

Features like convergent billing, checking of duplicate records and integration with different payment gateways ensure that telecom #billing #software is suitable for #telecom sector. #Customers get more satisfied and companies are to introduce different tariff on regular basis through these features. For more detail visit our blog: http://goo.gl/paGkbm

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