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Friends, If your looking for a new TV, don't buy #VIZIO. They make very low quality products, and DO NOT stand behind them if you have a problem. I have had two Vizio TVs fail on me, and the same miserable customer service experience. I spent $1000 at Bust Buy for a 60" LED TV. a Few months later a large vertical line appeared on the screen (Google it, this is a known issue with cheaply made #VIZIO TVs). I called in, sent pictures, the receipt and my info for a replacement. Three weeks later a delivery guy shows up, unboxes the "new" (used and re-boxed) TV, we set it up, push the power button and..... Nothing! dead on arrival. So another 45 minute call to #VIZIO. "Sorry sir, for the hassle, we won't send you another used TV, we'll send you a brand new one". That was a month ago. Today is the big day, my "New" TV will be here! Well it just showed up, same process, un-mount from the wall, remount, blah, blah, blah. Go to turn this one on and notice the big "refurbished" sticker, and the marks and blemishes on the screen. Another hour long call to #VIZIO. "Sir we messed up (again), we meant to send you a new TV, but our warehouse messed up and sent you a used TV (with the wrong remote)". Grrrrr, "can I speak to a manager, as at this point I think it's completely appropriate to upgrade the TV or offer something for all this hassle". Hold 20 mins for a guy who represents himself as a senior manager of corporate escalations. I think, great, I'm getting somewhere; not the case at all. This guy sounded bothered to take my call. He acknowledged that I have done everything right as the customer, and that the errors are on their part. I said great, please send me a better TV for all the time, hassle, missed work etc. He promptly, and rudely said no, absolutely not. I asked if this is #VIZIO's policy, and he confirmed that regardless of the situation, #VIZIO will offer NO CONCESSION to customers, no matter how bad they mess up. So I'm back to sitting here with this used, defective TV. We'll see what shows up next from #VIZIO. The TVs are cheap for a reason. WARNING, DO NOT BUY A #VIZIO TV.
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