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πŸ†• On the Blog:
Over the past years, omni channel has turned into the holy grail of customer experience (CX).
But new research suggests that customers don’t actually want or need this. Instead, they want guidance and transparency. The rise of messaging apps may turn the trend from ever more to fewer, improved contact channels. 🎯
Neither multi channel nor omni channel resolved all issues customers have when using and switching channels. We'll show you how simplification could be the fix.
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Great guest post by our friends +quintly : 3 Steps to Master Social Customer Service https://www.userlike.com/en/blog/social-customer-service ο»Ώ
Customer service over social media can be either a curse or a blessing. Here are 3 steps to make it the latter.
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People use emoticons and emojis to express themselves more accurately. They help to convey tone – for example when making a joke – and avoid misunderstandings. But there’s a risk of sounding like a high school kid as well.

That's no big deal in everyday collegial and private talk. But other times you need to make a professional impression β€” in service, sales, or other. Here are some tips for professional emoji use.ο»Ώ
Can you use emoticons and emojis in business communication? And if so, how?
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Talk about company core values quickly smells like hot air. Here are my tips for creating values that actually mean something.
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In the latest Userlike blog post, our CMO Pascal shares his core insights from 5 years thinking about #productivity with you: πŸš€ο»Ώ
For over 5 years I've tried to get more out of my working hours. These are my 5 simple productivity principles.
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Great service in the 21st century isn't scaled through bigger budgets; it's scaled through smarter investments. May these customer service principles guide you to them. πŸ”‘ο»Ώ
Performance in any field is guided by a few core principles. Follow these 7 customer service principles to offer a world class customer experience.
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Everyone has heard of embarrassing social media moments. When customer service happens via social, all eyes are on you and how you treat your clients. Within minutes, the crowd can punish you mercilessly for any mistake. Our tips will save you from going belly-up on social.ο»Ώ
Customer service over social media can be either a curse or a blessing. Here are 3 steps for social customer service to make it the latter.
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"It seems that just like people don't need values to survive, companies don't need them to make profits. But after some pondering I realized I wouldn't want to go back to a 'value-less' situation within Userlike. I believe our values have made us a better company in multiple ways."

Userlike CEO Timoor Taufig on crafting and applying strong company values.ο»Ώ
Talk about company core values quickly smells like hot air. Here are my tips for creating values that actually mean something.
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A #ThrowbackThursday to celebrate the new Star Wars movie. Carnaval 2012, +Timoor Taufig and +Pascal van Opzeeland as Chewbacca and Han Solo. #RogueOneο»Ώ
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Customer service standards are the measurable micro goals towards the bigger goal of customer satisfaction. They're the minimum height your service reps should be able to jump.

Based on our principles of quality support, here are 21 customer service standards to guide your team. πŸš€ο»Ώ
The right customer service standards can propel your team to new heights. Here are 21 metrics to base your standards on.
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In the latest Userlike blog post, our CMO Pascal shares his core insights from 5 years thinking about #productivity with you: πŸš€ο»Ώ
For over 5 years I've tried to get more out of my working hours. These are my 5 simple productivity principles.
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Did you know that you could contact us via Facebook Messenger?
...Or that your customers could be contacting you on their desktop or mobile phone?πŸ“±

Userlike is now offering both Facebook and Telegram messenger integrations which are available beginning on our Corporate product. Better yet, if you want to try before you buy, right now we are offering our new and existing customers the chance to try out any one of our products for one month, on us. πŸŽ‰

If you're interested, drop us a line and we will gladly take care of the rest.😊
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Breaking down the communication barriers of #ecommerce with #livechat
Introduction
Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need - when a question pops up while browsing your product pages. Userlike raises customer satisfaction and conversion rates by offering a faster and more personal way to connect with your website visitors.
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+49 221 63060024
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Aachener Straße 55, 50674 Kâln