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Spring UserEcho update

We want to share with our customers and partners large and important news! For last months much work was done to improve the UserEcho service. In total, more than 100 modifications and updates done. Ranging from visual - design change, to more global - improved ease of use, increased functionality, performance optimization.

http://blog.userecho.com/topic/435037-spring-userecho-update/
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Mike Kuplevatsky's profile photoVladimir Mullagaliyev's profile photoBaurzhan Taishinov's profile photo
 
Why can't UserEcho be the only thing running? Who needs GetSatisfaction, UserVoice, etc. UE is revolutionary and totally awesome!
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We have added ability to create knowledge base (FAQ) for support communities.

http://blog.userecho.com/topic/270196-knowledge-base/
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We proud to announce new type of widget - Inline widget.
Now it's possible to embed a widget directly on a web page, like your contact page.

http://blog.userecho.com/topic/247976-new-type-of-widget-inline-widget/
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We are proud to present our UserEcho for iOS library. 

http://userecho.com/userecho-for-ios/

This is a native library that allows easy way to embed UserEcho community into your iOS (iPhone and iPad) applications.
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Vladimir Mullagaliyev's profile photo
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We've added a bunch of the new features this week. So now we very excited to introduce it to you.

Dashboard customisation improvements, custom fields, categories monitoring, improved notification management, duplicate account merging and more

http://blog.userecho.com/topic/179512-dashboard-customisation-improvements-custom-fields-categories-monitoring-improved-notification-management-duplicate-account-merging-and-more/
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Timur Junussov's profile photo

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We added the ability to assess the quality of customer support service, it will allow companies to better understand whether users are satisfied with the quality of service and to evaluate the quality of support in general and detailed down to the level of each staff member.

http://blog.userecho.com/topic/365817-customer-satisfaction-listen-to-your-customers/
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New generation of community settings and moderation interface

By listening to our customers, we have decided to completely rework the administrative part (control center) of the community. The our main targets was - adding support for a mobile devices and more convenient navigation.

http://blog.userecho.com/topic/350172-new-generation-of-community-settings-and-moderation-interface/
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Number of supported communities reached 10,000!
http://userecho.com
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Improved the analytics in UserEcho is now possible to view multiple parameters and analyse their mutual influence.

http://blog.userecho.com/topic/246858-we-have-improved-statistics-section/
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Chat service improved - Proactive invites (Triggers)

Now it's possible to send automatic proactive chat invites to the customers. It's great for maximizing conversion rates on your marketing campaigns.

http://blog.userecho.com/topic/186933-chat-service-improved-proactive-invites-triggers/
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Have them in circles
108 people
Timur Junussov's profile photo
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UserEcho - Service that helps to build active support community around your project.
Introduction
Provides easy way to organize customer support. Feedback, Helpdesk, Live-chat.