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UserEcho
409 followers -
UserEcho - Service that helps to build active support community around your project.
UserEcho - Service that helps to build active support community around your project.

409 followers
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Google Launches native G Suite application for UserEcho
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We have released brand new remarkable web-live-chat client for the support agents. It has been completely rewritten and now has more features.

http://blog.userecho.com/topic/767909-new-live-chat-client-released/
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New feature +UserEcho has added https://slack.com/ integration
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Email ticketing - new feature

UserEcho able to process emails and auto convert it to the tickets, so you will able to provide customer support from one place, your agent interface.

http://blog.userecho.com/topic/510599-email-ticketing-new-feature/?lang=en
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Now users who have not setup the user-picture will have auto-generated avatar with the first letter of his name.

http://blog.userecho.com/topic/456187-letter-avatars/
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UserEcho System Availability

UserEcho team constantly monitors availability of the customer's communities. We've added a public information about the availability of communities. Also now is possible to see maintenance log.

http://blog.userecho.com/topic/452669-userecho-system-availability/
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