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UserEcho
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Ойбек Шомуродов's profile photo
 
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New feature +UserEcho has added https://slack.com/ integration
UserEcho can send notifications about all events to the Slackchannel.Here's how to setup Slack integration: Sign into UserEchoAdmin settings interface. Click "Advanced" and then "Slack integration" You'll be presented with a few dialog. Here's how to fill them out:Slack channel webhook URLLaunch your Slack web interface.Create new Slack channel for UserEcho notifications or you can use existing channel.Open it and click on +Add a service inte...
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Adriana Cesar's profile photo
 
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Email ticketing - new feature

UserEcho able to process emails and auto convert it to the tickets, so you will able to provide customer support from one place, your agent interface.

http://blog.userecho.com/topic/510599-email-ticketing-new-feature/?lang=en
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UserEcho System Availability

UserEcho team constantly monitors availability of the customer's communities. We've added a public information about the availability of communities. Also now is possible to see maintenance log.

http://blog.userecho.com/topic/452669-userecho-system-availability/
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Spring UserEcho update

We want to share with our customers and partners large and important news! For last months much work was done to improve the UserEcho service. In total, more than 100 modifications and updates done. Ranging from visual - design change, to more global - improved ease of use, increased functionality, performance optimization.

http://blog.userecho.com/topic/435037-spring-userecho-update/
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Michael Wentworth's profile photo
 
Why can't UserEcho be the only thing running? Who needs GetSatisfaction, UserVoice, etc. UE is revolutionary and totally awesome!
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New generation of community settings and moderation interface

By listening to our customers, we have decided to completely rework the administrative part (control center) of the community. The our main targets was - adding support for a mobile devices and more convenient navigation.

http://blog.userecho.com/topic/350172-new-generation-of-community-settings-and-moderation-interface/
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Improved service performanceWe have significantly redesigned and improved the internal system architecture. Each community is now in a personal virtual space and has a personal numbering and content repositories. Response time of communities decreased. Optimised setting the types and statusesNow each type has a personal list of available statuses. You can set the default status, which will be assigned when the first response by the operator ...
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We have released brand new remarkable web-live-chat client for the support agents. It has been completely rewritten and now has more features.

http://blog.userecho.com/topic/767909-new-live-chat-client-released/
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UserEcho can send notifications about all events to the Hipchat room.Here's how to setup Hipchat integration:Sign into UserEchoAdmin settings interface. Click "Advanced" and then "Hipchat integration"You'll be presented with a few dialog. Here's how to fill them out:Auth token - note that we use API V2.0 of hip chatRoom nameAfter finish with settings, you need to click "Check integration" button below, it will try to connect to Hipchat and post t...
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Now users who have not setup the user-picture will have auto-generated avatar with the first letter of his name.

http://blog.userecho.com/topic/456187-letter-avatars/
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Gonzalo Carrouche's profile photoKaty James's profile photo
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How do I delete this acct. Don't want it in my e-mail,TY, cvrurn@yahoo.com,Katy James.
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UserEcho - evolution of a frontpage design

We have updated UserEcho frontpage design, it become more informative and responsive.

http://blog.userecho.com/topic/441412-userecho-evolution-of-a- frontpage-design/
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We added the ability to assess the quality of customer support service, it will allow companies to better understand whether users are satisfied with the quality of service and to evaluate the quality of support in general and detailed down to the level of each staff member.

http://blog.userecho.com/topic/365817-customer-satisfaction-listen-to-your-customers/
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Tagline
UserEcho - Service that helps to build active support community around your project.
Introduction
Provides easy way to organize customer support. Feedback, Helpdesk, Live-chat.
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