Beware!! If unexpected medical issues arise for the birthday child....they charge you to cancel! Even over a week out....bad customer service. Absolutely NO organization in this place. It's very dangerous. I, myself, fell through some of the padding because there is nothing under it in places. It could kill a small child. I'm still hurt, and considering legal action against them. Someone will probably be critically injured, or worse at this place due to unsafe and neglected equipment, the carelessness of the staff, and pure chaos in this establishment.