Response from the owner - 3 months ago
Hi Dan, thank you for your feedback. We have three mechanics on staff that are constantly working to keep the karts consistent. If you do see inconsistencies like this, please do bring it to our team's attention so we can correct it ASAP. Also, if you come on busier days, it can be quite difficult to separate groups by skill, however if you come on a slower day with some friends of the same skill level, we're happy to put you in your own heat, just ask! Thanks again and we hope to see you soon!