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Ulysses Learning
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Judgment@Work ™
Judgment@Work ™

7 followers
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Call center coaching tip: Make sure the development time is manageable not only for the agent but also for you and your schedule. #cctr  

Contact center coaching tip: make coaching just-in-time, following a call observation. #cctr

Motivate your contact center agents without spending $$ by personally congratulating them on a successful call. #callcentercoaching #callcenter #callcenterbestpractices  

Another reason to implement a coaching program: Your company will likely achieve 27% greater profitability. #callcentercoaching  

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Read how MedSolutions, a leading medical cost management provider applies its patient-centered approach to customer service. http://www.ulysseslearning.com/pdf/MedsolutionsCaseStudy.pdf #customerexperience #customerservice  

Call center training tip: It is important to find ways to work employee development into the fabric of the workday. #callcentercoaching  

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With the rollout of the Affordable Care Act (ACA), health plans are facing a number of customer service challenges – and their reps are on the front line. See how Ulysses Learning's training and coaching solutions have helped organizations address these challenges. #callcentertraining #callcentercoaching  
http://www.ulysseslearning.com/pdf/PremeraBlueCrossCaseStudy.pdf

Call center coaching tip: It is important to understand how each of your agents learns best. #callcentercoaching  

Ulysses Learning helps organizations in a wide range of industries meet their brand and customer experience objectives through better call center coaching. #callcenter #custserv #cx

It’s crucial for companies to define code of conduct for employees engaging in social media to avoid conflicts with brand, messaging & image #custserv #cx  
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