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Ty Downing
Works at SayItSocial - Enterprise Digital Strategy, Collaborative Global Training Agency
Attends SayItSocial Digital Academy
Lives in North Carolina
4,441 followers|119,842 views
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So you couldn’t find it in your advertising budget to throw down the $4.5 million for a 30-second commercial in Super Bowl XLIX? Try these strategies... #superbowlxlix   #superbowl  
How your brand can successfully insert itself into Super Bowl Conversation through a marketing and advertising strategy without spending $4.5 mill on an ad.
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Insights into Millennial marketing....
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Something to think about +Ty Downing +SayItSocial (thank you)
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Ty Downing

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Local SEO and the Google Carousel...
Looking for Wilmington NC SEO companies is a challenge, read this post on successful search engine strategies in Wilmington, North Carolina for local SEO tips.
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YOU are the best ...
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Our very own +Emily Trayers from +SayItSocial to speak in Washington, DC on the subject of Digital and Social in Healthcare...
#WilmingtonNC   #Wilmington   #Digital   #Healthcare  
(Digital Press Release) August 6, 2014 - WILMINGTON, N.C - SayItSocial, a local digital and social media agency, will be represented at the American College of Cardiology (ACC) Professional and Corporate Consortium Conference in Washington, DC on August 14. The College is a 39000-member ...
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Proud of our representation at #CSMNY... +Emily Trayers was stellar in her presentation! 
 
Were you at #CSMNY? Here's our photo album - we'd love you to tag yourself if you're spotted! http://sayit.cc/UX26BP

#socbiz   #soccustserv   #custserv   #socialmedia   #digitalmarketing  
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Where are your ad dollars being spent? If it's not in #DigitalMarketing, you are behind times..
"The 2014 Digital Dollar Shift"
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+SayItSocial is so much more than social...Our full service advertising agency is a complete digital party!
http://www.sayitsocial.com/services/
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Familiar with the phrase "Quantified Self"? Are you into self tracking? Check out this post... #DigitalMarketing   #SocBiz  
The Quantified Self movement offers great promise for businesses. Brand marketers should take advantage of trackers in their advertising
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Marketing Automation: Is Your Business Ready?
To create a personalized online journey for customers using marketing automation, businesses need solid foundations to streamline marketing processes.
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Hi
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Ty Downing

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Great tips for #TEDx (Or public speaking in general)
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Hmm...is +Yelp making a come back?
 
The Juicy Update from @Yelp and Why It Matters Locally!

#wilmingtonnc   #yelp  
Wilmington, NC just can’t Yelp it! There is something awesomely annoying about snapping photos of your perfectly plated meal. If picture is worth a thousand
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Juicy what r u really talking about sexy man
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Did you know 50% of customers expect a reply on social within an hour? #SocialCustomerService  
 
Almost 50% Of Customers Expect A Response On Social Media Within 60 Minutes

Conventional wisdom says social media is changing the way customers engage with brands. 

Of course it is. We hear it all the time.

But what is it, exactly, that's changing?

Here's a hint:

Is Social Customer Service the New Telephone, or the Next Email?

In 2012, +Jay Baer revealed some pretty interesting results from a customer survey conducted by The Social Habit:

- 32% of customers expect a response on social media within 30 minutes

- 42% of customers expect a response on social media within 60 minutes

- 57% of customers expect the same social response time after hours and on weekends

And that was back in 2012!

Naturally, I'm curious to know if those numbers have changed any since then so I'm trying to reach Jay to find out. If you'd like an update on this, leave a comment below and I'll let you know if/when I get a response.  

[ UPDATE: Better still, if you have some more recent figures on this, puh-lease leave a comment because I definitely want to talk to you! ]
  
In the meantime, you can read Jay's original post here: 
http://www.convinceandconvert.com/social-media-research/42-percent-of-consumers-complaining-in-social-media-expect-60-minute-response-time/

What started all of this, though, was a post I saw read on Tuesday by Jennie Ferrara, a Social Media Manager at +Falcon Social. It was a very simple piece that underscored the importance of quick social responses, especially to negative comments. To illustrate her point, she featured a Twitter exchange between a USAirways customer service agent and one of the airlines' passengers.

You can read Jennie's post here:
http://www.falconsocial.com/blog/industry/importance-quick-response/

I think Jennie and Jay are on to something. The traditionally bright lines between marketing and customer service have begun to blur. So much so, that it's becoming critical for both teams to have a good understanding of what constitutes good customer service and a solid game plan for managing it, regardless of the channel. 

Both posts are great reads - and short, to boot! :)

Are you using, or planning to use, social media for customer service? I'd love to get your thoughts on it and hear about your experience with it.

#socialcustomerservice #socialmediastrategies
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Have him in circles
4,441 people
Greg Dash's profile photo
Olive Tree Yoga Studio Dublin's profile photo
Adi Stelcer's profile photo
Lance Martin's profile photo
Tuyetkhoa nguyen's profile photo
Kim Celinder's profile photo
Gale Pfefferle's profile photo
Kelly Lockhart's profile photo
Lucia Mann's profile photo
Work
Occupation
Collaborative Digital Business Training, Enterprise Level
Employment
  • SayItSocial - Enterprise Digital Strategy, Collaborative Global Training Agency
    CEO, present
  • Perspective Internet Marketing
    CEO, 2011
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
North Carolina
Previously
Fremont California - CA, NY, MO - Springfield, Missouri
Story
Tagline
<> CEO SayItSocial <> SayItSocial Digital Academy <>
Introduction
If you reached this page, congratulations! If you want to circle up, see who, what I am...(hint, Social Media for Business)
Suggested Circles You Can Put Me In:
  • Social Business Strategy
  • Enterprise Collaborative Training
  • Enterprise Digital Business Training
  • Digital Marketing Strategy
  • Digital Marketing Agency
  • Social Media Training
  • SEO
  • Speaker
  • Epic Bro's (hehe)
  • Marketing & Advertising
  • North Carolina
  • Wilmington
Bragging rights
I never went to college...
Education
  • SayItSocial Digital Academy
    Digital Business Marketing, present
    Digital Business strategy, training.
Basic Information
Gender
Male
Relationship
Married
Other names
Social Media, SayItSocial, Social Media Agency
Ty Downing's +1's are the things they like, agree with, or want to recommend.
Social Media and Procrastination -
www.sayitsocial.com

A look into why social media is the go-to destination for Millennials &amp; procrastination.

Audi Cape Fear | New Audi dealership in Wilmington, NC 28403
www.audicapefear.com

Wilmington, NC New, Audi Cape Fear sells and services Audi vehicles in the greater Wilmington area

[INFOGRAPHIC] 10 Stats About Super Bowl XLVIII (48) -
www.sayitsocial.com

As this Sunday's 48th Super Bowl quickly approaches, SayItSocial analyzed everything 48! It was last year's #BlackOut during the big game wh

Why 2014 Is The Year Of Social ROI -
www.sayitsocial.com

Since the start of its revolution, enterprise organizations are embracing social marketing for the multitude of benefits it offers such as b

Social Media Management: Outsourcing VS In-House -
www.sayitsocial.com

With billions of people representing all demographics across Facebook, Twitter and every other network you can name, it is safe to say that

Why New Jersey is Giving Social Media Training to 7th Graders -
www.sayitsocial.com

SIS 360 · Services · Services Overview · Social Media Strategy · Digital PR · Social Media Analytics · Social Media Marketing · Creative · S

New FFIEC Social Media Guidelines for the Banking Industry -
www.sayitsocial.com

Guidance for banks on operating in the social realm while adhering to the existing laws and current regulations for compliance and consumer

Why The New Facebook Algorithm Changes Have Business Owners Worried -
www.sayitsocial.com

SIS 360 · Services · Services Overview · Social Media Strategy · Digital PR · Social Media Analytics · Social Media Marketing · Creative · S

Racist Tweet Sparks Social Crisis For Home Depot -
www.sayitsocial.com

If there is ever a time when all eyes are on both television and social media, it's college game day! An unfruitful tweet left a taste of bi

TubeRocker 115V or 230V (M2100 or M2100-E) | Med Lab Supply
www.medical-and-lab-supplies.com

TubeRocker comes with 115v or 230v plug options. M2100 and M2100-E are currently available at Med Lab Supply!

International Social Media Landscape in 2013 [INFOGRAPHIC] | Social Medi...
socialmediatoday.com

banner. Globalization has well and truly taken hold of today's industrial and economic sectors, however the latest shift in current trends i

Sandy Carter - "Socialytics = Social + Big Data + Analytics" -
www.sayitsocial.com

Thursday, August 22nd, 2013 1:30 – 2:00 EST – Social is changing and evolving. Today's hottest Social trends are around Socialytics which co

Wilmington, NC KOA Campground First To Have a Google Business Photo Tour -
crystalglassphoto.com

imgres. On a beautiful summer day in Wilmington, North Carolina, we were privileged to begin shooting a Google Business tour, the very first

Blog -
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Home · 360 Tour · How It Works · Samples · Auto Dealerships · Hotels And Hospitality · Motorcycle Dealerships · Boutiques &amp; Furniture · Boat

Just purchased a 2014 Q5, love it! AJ has built a "Friend-ship" not a "Dealer-ship", the best buying experience ever with Matt & Nikki... #Winning
Public - a year ago
reviewed a year ago
Public - 4 years ago
reviewed 4 years ago
Stephanie, thank you so much for the incredible shots on Wrightsville Beach, and the whole day of our wedding day, they are pictures we'll never forget! You captured us in so many beautiful poses, we just love your talent..!
Public - 4 years ago
reviewed 4 years ago
8 reviews
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Kind of a one stop shop for decorating your home. I bought plantation shutters from there, and hope to go back for some closets!
Public - 4 years ago
reviewed 4 years ago
My wife and I stayed at the Islander Inn last month, and had a great time. The hotel rooms were clean, the beach was right out our back door, and we even had a huge flat screen TV in our room! We will stay here again.
Public - 6 years ago
reviewed 6 years ago