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Troublefree-IT
6 followers -
IT support services company based in London - Old Street Roundabout
IT support services company based in London - Old Street Roundabout

6 followers
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troublefree-it have launched our hosted telephony solution check out at the video on you tube: http://youtu.be/u9E5wXyA2NI
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Junior IT Technician required, contact us directly on linkedin or via email; info@ troublefree-it.co,uk
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Junior IT Technician required

Duties and Responsibilities;

•          To provide helpdesk support to clients, assisting them with                   hardware and software problems via phone and email.

•          Visit client sites and to assist other technical staff. 

•          To provide technical support queries via phone and email.

•          To support users remotely.

•          To maintain a high degree of customer service for all support               queries and adhere to all service management principles.

•          To take ownership of user problems and be pro-active when                 dealing with user issues.

•          To log all calls on the call logging system.  Fill out work                         reports sheets thoroughly and accurately for each callout.

•          Respond to enquiries from clients and help them resolve any               hardware or software problems.

•          Maintain a log of any software or hardware problems                            detected.

•          Support users in the use of computer equipment by providing               necessary training and advice.

•          To escalate more complex calls to more senior IT members

•          To notify relevant staff to arrange for external technical                         support where problems cannot be resolved in house.

•          Assist with the purchase of client equipment.

•          Respond to all customers and staff members promptly on                    questions, queries or requests.

•          Strong and clear professional communication skillss is                         essential in this role.

Experience
1-3 Years’ experience in a similar role would be a distinct advantage.
Certified A+ and Network +
Certified to current Microsoft MCP MCSA level.
Additional certifications considered CISCO, HP, VMware, WatchGuard, Symantec, Sophos

Please send in cover letter and CV to info@troublefree-it.co.uk
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Are you using Office 365? thinking about moving to Microsoft Lync? if so would you like to attend a Lync Seminar on the 1st April 2015 at Microsoft Office Victoria London. Please call me for further information on 0207 954 3860 - or email me sales@troublefree-it.co.uk
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Troublefree-IT are expanding, we now deliver uniquely tailored solutions across five core competencies;

• Unified Communications & Collaboration: replacing legacy         communications technology (traditional telephone systems, voice, video & web conferencing & desktop collaboration), with a single toolset, using the market leading solution from Microsoft - Microsoft Lync

• Contact Centre Solutions: delivering feature rich technology to the contact centre industry to manage inbound and outbound communication channels including voice, email, web and social media

• Connectivity: delivering access to public, private & internet services, using fixed and mobile voice and data services

• Office Moves: with years of experience in this area our project managers will oversee every stage of the move, including office seating and structured cabling, cease and re-providing your internet connections, procurement of workstations, servers and software, disconnecting and reconnecting your computers

• IT Support; for any business to complete in today’s marketplace reliable systems, email and access to the internet are vital, for most business employing a full time professional with all the skill sets required to support their business systems would not be a cost-effective option
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Vodafone Tells iPhone 4S Customers Not To Upgrade To iOS 6.1 | TechWeekEurope UK
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First BlackBerry 10 Smartphones Arrive In UK
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Microsoft to turn off Windows Messenger on 15 March | BBC News Technology
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