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Transversal Ltd
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Contact centres are a major front in the advance of AI applications. AI can relieve customer service agents of repetitive tasks, giving them more time and energy for complex, interesting problems.
http://thevarguy.com/var-guy/zero-one-ai-touches-contact-center

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If you missed it: check out our four-part blog series on ways to encourage knowledge sharing. (Including cats.) http://ow.ly/MfUb3093MGF

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In Computer Business Review magazine, Transversal CEO Heather Richards answers five questions about AI. http://www.cbronline.com/what-is/artificial-intelligence-ai-explained/

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AI: how do we implement it responsibly and for the benefit of everyone? Guru Banavar discusses the ethical and social implications.
http://www.huffingtonpost.com/entry/the-science-of-ai-and-the-art-of-social-responsibility_us_58a4b920e4b0b0e1e0e205b9

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7 AI trends to watch in 2017, from Straight Talk magazine. At Transversal we're less convinced of the value of chatbots; we prefer AI to simplify interactions behind the scenes. What do you think?
https://straighttalk.hcltech.com/7-ai-trends-watch-2017

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Engaged employees don't just buzz like happy little bees; they can increase your profits. BusinessZone gives six reasons why: http://www.businesszone.co.uk/community/blogs/toby-savill/6-ways-happy-employees-save-you-money
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