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Toyota of Manhattan
Toyota Dealer
Today 12–5PM
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Toyota of Manhattan

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The Toyota Avalon's sculpted lines and curves create a stunning profile. While the redesigned grille and stylish new available LED headlights make it more striking than ever: http://bit.ly/29gF69Y
Search Toyota Inventory at Toyota of Manhattan for 4Runner, 86, Avalon, Camry, Corolla, Corolla iM, Highlander, Land Cruiser, Prius, Prius c, Prius v, RAV4, Sequoia, Sienna, Tacoma, Tundra, Yaris, Yaris iA
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Toyota of Manhattan

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The Toyota RAV4 brings tech, style and efficiency to all your adventures: http://bit.ly/29gF69Y
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Do you believe in safety first? In the Camry, there are ten standard airbags for you and your passengers: http://bit.ly/29gF69Y
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Did you know? Prius v automatically adjusts its speed to help maintain a preset following distance between you and the car traveling directly in front of you: http://bit.ly/29gF69Y
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The Opening Ceremony for the 2016 Olympics in Rio de Janeiro is tonight! Let's Go Team USA!

#Olympics   #Rio16   #USA   #Brazil   #OlympicGames  
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Tundra TRD Pro = 5.7-liter V8 w/ a ferocious bark: http://bit.ly/29gF69Y #ItsYourTime
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Toyota of Manhattan

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The Toyota Tundra can take on the toughest roads, with style: http://bit.ly/29gF69Y
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Looking for a long lasting and durable truck? 90% of 4Runners sold in the last ten years are still on the road: http://bit.ly/29gF69Y
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Sienna is just as fun for kids as it is for adults: http://bit.ly/29gF69Y
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The Highlander’s roomy interior gives you enough space to seat up to eight people and provides more comfort along the way with reclining third-row seats: http://bit.ly/29gF69Y
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The all-new 2016 Tacoma is attitude amplified, and it shows everyone that this off-road icon is ready to rock: http://bit.ly/29gF69Y
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The smooth lines and aerodynamic style of the exterior continue inside Corolla: http://bit.ly/29gF69Y
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Contact Information
Map of the business location
645 11th Ave New York, NY 10036
645 11th AvenueUSNew YorkNew York10036
(866) 386-5003toyotaofmanhattan.com
Toyota Dealer, Auto Parts Store
Toyota Dealer
Auto Parts Store
Used Car Dealer
Today 12–5PM
Sunday 12–5PMMonday 9AM–8PMTuesday 9AM–8PMWednesday 9AM–8PMThursday 9AM–8PMFriday 9AM–8PMSaturday 9AM–6PM
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Review Summary
2.5
128 reviews
5 star
37 reviews
4 star
7 reviews
3 star
6 reviews
2 star
6 reviews
1 star
70 reviews
"Excellent experience working with Steve Wilson as a sales representative."
"This was hands down the worst customer service that I have ever encountered!"
"They don't even return phone calls and emails in a timely manner."
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All reviews
Chyy Combs's profile photo
Chyy Combs
in the last week
Recently purchased a pre certified car from here and 1. the fact that they didn't have my downpayment in the system and was trying to claim I OWED them money so I had to take screenshots of my payment on my account for them to see I made the payment since there was no receipt in my folder was unprofessional, 2. the general sales manager: Kevin who promised me a compensation check STILL has yet to deliver almost 3months later, 3. my sales person: Mike B. NEVER returns any of my phone calls when I call his cell or leave my number with reception, 4. anytime I step foot in this place I'm not helped until 3hrs later because my regular job money I make is not important enough to tend to in a timely fashion, 5. they give me a hard time fixing things on the car I supposedly have a warranty on and even things that should rightfully be fixed and promised to me when I purchased the vehicle.. Aside from their service section which is good, people like Jorman and Tracy in the service department help this disgusting place look better but the actual dealership part has thee worst customer service...
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Response from the owner - in the last week
Hello Chyy, We would like to apologize for this. All of this information has been forwarded to upper management and we hope to rectify your situation immediately. We aim to provide the best customer service and we are sorry that this was not the case for you. Thank you for your time. Once again, we apologize. Sincerely, Toyota of Manhattan
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FHQ GROUP
2 weeks ago
Sales person : Arame wade Date : 08/04/2016 -- 12:27pm Without any doubt those people are runing a SCAM operation and without exaggeration the worst customer care service in the history of the United State. We recently contacted the mayor office and district attorney to seriously investigate on the dishonest and malicious activities that has been taking place at "TOYOTA OF MANHATTAN" located 645 11th Ave, New York, NY, 10036. Their primary goal is to get a "deposit" from you (THAT MUST BE PAID IN CASH) that I never got a receipt from but listed as "Rebate" in a document with vehicul information, and you most likely will never get back, I will truly advice you to never fill out a credit score application at this location. Their SCAM procedure is to have you get the vehicul without even knowing what's your monthly payment going to be, or even the Interest rate or the name of the bank that give out the loan. They has mastered the art of lying, I advice you to take a look at them previous comment and rating.
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Rene Munoz
2 weeks ago
Subpar service. There's a long wait for your car. The waiting area ha too cold. The positive is that they provide donuts and coffee while you wait. Lol
Response from the owner - 2 weeks ago
Hello Rene, Thank you for your feedback! We are always looking to improve. We will strive to get better in those areas. We look forward to seeing you again and making your experience a better one. Sincerely, Toyota of Manhattan
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Patrick Garfield
3 weeks ago
If you enjoy watching scammers at work then it is TOTALLY worth a visit. -Price for that vehicle? - Franklin writes down: X. X+Y with tax and paperwork. - I can pay Z - sorry my boss Kevin said it has to be X. -you, 2 days later: Ok, I am buying. -Ok, please check for X*1.1. -Nope, you said it was X. -We did? Ah, Franklin was wrong. Have you driven the car? Totally worth X*1.1. - No, we agreed on X. The boss of the joint Kevin said it was X. - we can't honor that. - we agreed on X - Such a great car, I can't sell for X, I am selling for X*1.1. You are getting a great deal. - WTF - Please watch the language, I am trying to fix a misunderstanding here. -Goodbye Update: I see I even got a "fake concern" response, this is awesome. It is like a money changer scammer overseas calling you "my friend". Yep, "not everything works out" when you are dealing with scammers, weird how that happens.
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Response from the owner - 3 weeks ago
Hello Patrick, We are very sorry that we were not able to come to an agreement to get you a vehicle. Unfortunately not everything works out the way we want. If there is anything we can do for you in the future please do not hesitate to let us know. Thank you for giving us a chance. Happy and safe driving. Sincerely, Toyota of Manhattan
Edward Shlasko's profile photo
Edward Shlasko
in the last week
Three encounters, each in turn worse than the last. I walked in already having decided which car to buy -- all I needed from this seedy, shady dealership was paperwork completed. They wasted three hours, forcing me to speak with sales staff that knew far less about their cars than did I. My second encounter was finalizing the purchase and completing all the documentation for registration. Again, they made me wait for hours, the paperwork from my first visit turned out to be incompletely and incorrectly done, and their dirty decaying physical plant put me in a foul state of mind. The third and simplest encounter, picking up the car, left my wife and daughter sitting in their showroom for three and a half hours. The car was not prepped as promised, the GPS was not installed as per contract -- if this is not the worst Toyota dealership on earth, Toyota has truly big problems.
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Joseph Abadi
3 weeks ago
I agreed to purchase a car, but then I asked them to give me copies of the documents I signed and they refused. They said they would supply later. They were supposed to deliver the car the next day. When I realized that I was cheated on the deal I looked to cancel, and since the car had not been delivered I cancelled-- they said no problem. Yet they continued to bill me its been over 1 month they have not issued a refund and even registered the sale with NYS DMV. They cheat people (they didnt provide me with any documents when I left, no receipt, no breakdown of services and prices (which is why I got overbilled and cancelled). Then they misled me that the sale was cancelled, and in fact they on the books still have the sale, continue to bill me and registered the sale with DMV. This is a dirty bunch. Fee l free to contact me if you need any advice. I would avoid this dealership.
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Response from the owner - 3 weeks ago
Helloh Joseph, We are looking into this matter. We hope to rectify this situation immediately. Thank you for bringing this to our attention. Sincerely, Toyota of Manhattan
Alberto Navarro's profile photo
Alberto Navarro
a month ago
This is the worst service I ever had in my life. Do you think I'm just an upset customer. I arrived at the dealership at 10 am to buy out my lease 5 pm And I am still waiting. People lie in your face. They don't grow your trust. I saw 3 families with kids. Waiting for about the same time because the employees just kept telling us in 20 mins will be all done. They are the only Toyota dealers in Manhattan so maybe that's how they get away with that awful service. Save your self some time and go to the Brooklyn or NJ dealerships. I regret so much having to deal with them.
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Response from the owner - a month ago
Hello Alberto, We would like to apologize for your experience here. This is not typical of our business. If there is anything we can do to earn back your trust please do not hesitate to let us know. Customer satisfaction and providing the best customer service possible is very important to us. Thank you for your time. Sincerely, Toyota of Manhattan
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sammy armany
a month ago
Wow This peoples are a thief 5 days for get a. Car Franklin beco he s a lie Bad. Customer service I will never recommended this to mine enemy .. Wow I can't believe toyota have this peoples working for th
Response from the owner - 3 weeks ago
Hello Sammy, We would like to apologize for your poor experience here. We would love a chance to earn back your trust and prove that this is not how we typically do business. If there is anything we can do please do not hesitate to let us know. Thank you for your time. Sincerely, Toyota of Manhattan