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Touchtech 點睛網絡科技
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Expand Your Imagination
Expand Your Imagination

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More Personalized Customer Care
There is one thing that you can do that almost guarantees that your customer will want to come back and do business with you. It’s more than just delivering amazing customer service. It’s delivering amazing personalized customer service. The goal is to create the personal touch. Telecommunicating is one of the best ways to crate personal touch and provide a more tailor-make service for the specific customers, thus developing customer loyalty.

有一件事,你可以做,幾乎可以保證你的客戶會想回來和你做生意。這不僅僅是提供驚人的客戶服務,而是提供驚人的個性化客戶服務,製造個人化接觸。 Telecommunicating是製造個人化接觸的最佳途徑之一,能為特定客戶提供更度身打造的服務,建立客戶對品牌的忠誠度。

Source: http://hyken.com/customer-experience-2/personalize-customer-service-to-create-amazing-customer-experiences/
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61% Say Cloud Improves Customer Service
61% of senior contact centre professionals agree that cloud adoption would make customer service “better”. A survey also revealed that 47% felt that using cloud technology would definitely improve the customer perception on their brand, including appearing “forward thinking”. TouchTech also has a large and accurate cloud database which helps you to spot out the market demand and target customers!

61%的資深呼叫中心專業人員同意,採用雲端系統使客戶服務“更好”。 調查還顯示,47%的人認為使用雲技術肯定會提高顧客對其品牌的感知,包括出現的“超前意識”。點睛亦擁有一個龐大而精準的雲端數據庫,助你找出市場需求及目標客戶!
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Top 7 Contact Centre Trends for 2016 - Callback service 
Callback service gives callers a better experience by immediately calling back and addressing customers’ concern in a second as a response. For providing an excellent experience for our customers, our call center also provides callback service and solves our customers’ concerns with our quickest response. 

2016年七大行銷趨勢你要知 -  回撥客戶服務
回撥服務讓呼叫者通過立即回撥,解決客戶先前的查詢,為顧客提供更好的體驗。 為了提供我們的客戶一個貼心的經體驗,點睛的呼叫中心也會以最快的速度回撥客戶,盡快解決我們客戶的擔憂。

Source: http://www.virtualhold.com/blog/contact-center-best-practices/top-7-contact-center-trends-2016/#.VvEHM9J974Z
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Telemarketing - A new Trend for B2B marketing
Do you know what is fastest growing industry in the 20th century in terms of number of workers? It’s telemarketing industry. Now, in addition to the B2C telemarketing, there's also telemarketing business development specifically for B2B (business to business) services. Telemarketing service is not limited to B2C. So do not hesitate, adopt telemarketing for your business!
電話行銷,打開B2B業務市場的新招數!
你知道20世紀人數成長最多的行業是什麼嗎?就是電話行銷業。現在,除了消費端的電話行銷外,現在已有外包業者推出專為B2B(企業對企業)服務的電話行銷業務開發。可見,電話行銷不只是限制於B2C,因此,不要遲疑,快為你的業務開展電話行銷吧!
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2016年七大行銷趨勢你要知 - 全方位渠道的客戶服務
顧客對客戶體驗要求提高,期望呼叫中心團隊能有效地處理他們的要求,而且對他們的需要有全面了解,讓他們在所有渠道有一致優良的客戶體驗。點睛也一直以為客戶提供高品質服務為宗旨,我們的呼叫中心團隊會在各渠道以不同技術達成客戶不同需要,包括數字營銷、新雲端系統等等。

Omnichannel is here to stay
Customer requirements towards customer experience continuously increase; they expect call center team can deal with their concerns effectively and understand their needs comprehensively so that they will have a consistent excellent customer experience. TouchTech aims at a providing high-quality customer service to our customers. Our team makes effort in meeting customers’ needs through different channels with different technologies, including digital marketing, advanced cloud systems.
(Source: http://www.virtualhold.com/blog/contact-center-best-practices/top-7-contact-center-trends-2016/#.Vtf1H31974Z)
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2016年七大行銷趨勢你要知!
踏入2016年,相信市場亦會有一番新景象,在這個變幻莫測的市場,以下七個2016年的行銷趨勢,你不可不知道!我們會在往後日子,精選幾個新趨勢為大家介紹。

Stepping into 2016, there will be a new scene in the market. In such a dynamic market, there’re seven marketing trends in 2016 you must know! In the following days, we will specifically introduce several new trends to all of you!
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Congratulation to Touchtech, which has awarded the Contact Center of the Year 2014/15 Award
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2015-06-16
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