Profile

Cover photo
Verified local business
Total Comfort Mechanical, Inc.
Air Conditioning Contractor
Today 8AM–4PM
20 followers|107,863 views
AboutPostsPhotosYouTube

Stream

 
Keep every member of your family comfortable. Visit http://hubs.ly/H01_0jv0 for service today!
#heat #repair #mitsubishi
1
Add a comment...
 
We are also a trusted #Goodman service dealer. Call 697-9016
Get answers to #Heating FAQ here:
Find answers to frequently asked question about heating and cooling.
1
Add a comment...
 
Throwback - we ran across these frozen units on a 2015 service call. TCM is your trusted source for heat repair. #tbt #frozen #heaters
1
Add a comment...
 
Check out HVAC for Dummies - Heating and Air, A/C for the Average Joe http://hubs.ly/H01SPvv0
1
Add a comment...
 
Total Comfort Mechanical Earns Esteemed 2015 Angie's List Super Service Award http://hubs.ly/H01SPZh0
Award reflects company’s consistently high level of customer service and providing reliable, affordable solutions when your heating and air conditioning servies go out.
1
Add a comment...
 
Check out this 5 star Yelp review by Alan F.: We selected Total Comfort Mechanical to install a small mini-split system (with one indoor unit) . We chose them over our other two quotes because we found... See the review on Yelp ...
1
Add a comment...
 
Maybe it's time to consider updating that old #mercury #thermostat. Interesting article from Angie's List. Digital programmable thermostats are very affordable and also can help save you save energy. Contact us for more information!
1
Add a comment...
Have them in circles
20 people
Jim McCoy's profile photo
Mission Air Conditioning's profile photo
Total Comfort Mechanical's profile photo
dieu-donnee bouanga's profile photo
Priscilla Hunt's profile photo
Sarah Borelli's profile photo
Nitin Koli's profile photo
Flora Depaiva's profile photo
Edward Silbert's profile photo
 
At home freezing with no #heat? Let us get you back in Total Comfort! 697-9016

#ma #service

1
Add a comment...
 
True or false: Closing vents in an unused room saves energy?
http://hubs.ly/H01Xhpx0 #engergy
1
Add a comment...
 
See examples of our work! Burlington MA #Heating & Air Conditioning installation photos by Total Comfort Mechanical: http://hubs.ly/H01SP7r0 
Burlington MA HVAC heating & air conditioning repair photos
1
Add a comment...
 
Energy Star Tip: Keep your energy bill as low as the temperature! Add insulation to your home to improve comfort and efficiency - and call us when you need heating assistance! Visit: http://hubs.ly/H01SPv00

More tips: http://hubs.ly/H01SPv10
1
Add a comment...
 
Homeowners typically save up to $200 a year in heating and cooling costs by air sealing their homes!
Caulk and weather-strip around windows and doors - Learn more:
http://hubs.ly/H01SPv90
1
Add a comment...
Contact Information
Map of the business location
Burlington, MA
USMassachusettsBurlington
(781) 697-9016totalcomfortmech.com
Air Conditioning Contractor, HVAC Contractor
Air Conditioning Contractor
HVAC Contractor
Furnace Repair Service
Mitsubishi Dealer
Today 8AM–4PM
Friday 8AM–4PMSaturday ClosedSunday ClosedMonday 8AM–4PMTuesday 8AM–4PMWednesday 8AM–4PMThursday 8AM–4PM
Heating, Heat, Air Conditioning, A/C Service, Repair & Maintenance. Burlington MA HVAC Contractor - Emergency repair available for Eastern Massachusetts including Woburn, Winchester, Lexington, Bedford, Billerica, MA and surrounding locations in Middlesex County, Massachusetts (MA).  http://totalcomfortmechanical.com
Google+ URL
People
Have them in circles
20 people
Jim McCoy's profile photo
Mission Air Conditioning's profile photo
Total Comfort Mechanical's profile photo
dieu-donnee bouanga's profile photo
Priscilla Hunt's profile photo
Sarah Borelli's profile photo
Nitin Koli's profile photo
Flora Depaiva's profile photo
Edward Silbert's profile photo
Write a review
Review Summary
4.8
19 reviews
5 star
17 reviews
4 star
1 review
3 star
1 review
2 star
No reviews
1 star
No reviews
"I could not be happier with Total Comfort Mechanical!"
"Awesome job, reasonable price, and excellent customer service."
"They provided us with a competitive price."
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Scrapbook photo 6
Upload public photo
Your Activity
All reviews
Alan Field's profile photo
Alan Field
a month ago
We selected Total Comfort Mechanical to install a small mini-split system (with one indoor unit) . We chose them over our other two quotes because we found Wendell, the principal, well informed, easy to communicate with, friendly, with positive references and a relatively low price. While working indoors they rolled out a tarp and wore booties. What's not to like about all that? We live in a condo development which added substantial complexity to the process, but Wendell stuck with us through thick and thin. The final product was very neat-the best I have seen, and I have looked at a number of installations. On top of everything else, Wendell insisted they would handle submitting for the two rebates, which they did. We strongly recommend Total Comfort Mechanical if you want a Mitsubishi mini split installed.
• • •
Gabriele Manganaro's profile photo
Gabriele Manganaro
2 months ago
Great people. Great outcome. They listen to the customer and they do their best to deliver a great product. Kudos to Wendell and his team.
Michelle Tran's profile photo
Michelle Tran
5 months ago
They were able to find out the issue of our AC failing rather quickly (motor died) and get the job done in a reasonable amount of time. The price was reasonable and fix seemed easy - AC works well! Paul also explained their yearly maintenance deal which we will definitely look into as the price is extremely reasonable ($255 for yearly maintenance on 1 AC system and 1 heating system).
Response from the owner - 3 months ago
Thank you for taking the time to share your comments, Michelle! We are pleased to have you as a customer.
Jing Wang
a year ago
I just hired Wendell to install the central AC system (American Standard Platinum XM 4 ton, 17 SEER with two-zone control) on my two story house. It was pleasant to working with Wendell's team. They came to my house around 8 am and worked until 6pm everyday. They did excellent job on the duck works and keeping the site clean.Wendell is very professional and did everything that he has promised. I just run the system once last week, and it's very quiet. I highly recommend TCM. Thank you guys for the hard work!
• • •
M Stephan's profile photo
M Stephan
2 months ago
I have been using Wendall's company since 2012. Just found out today when calling for my annual tuneup on the furnace that your company no longer services oil furnaces. I'm disappointed because I really like your company's business. If this is so could your recommend me someone who is trustworthy and has a fair price to maintenance my hot water boiler furnace. Thank you.
Response from the owner - a month ago
Hi Michelle, Thanks for your review and for being a loyal customer. Unfortunately we had to move the business in a different direction and discontinue the oil services. I'm looking to find a good oil service provider to refer but at this time I don't know any that I could recommend. I will perform the tune up on your system this year and hopefully by next year you can find a good oil service provider. Sincerely, Wendell DePaiva
Ivaylo Kalatchev
3 months ago
My experience was mixed: I was able to get a quick service appointment (next day) and the technician came on time and was a nice, polite guy. Charged me $69 for about half an hour of time, seemed reasonable. On the other hand: the service provided left me with the conviction that I should never call this company again: The reason for the call was that my central AC stopped working (the outside unit worked but the inside unit (the air handler) in the attic stopped blowing air). Explained it to the technician, he went into the attic and spent about 20 mins there checking things out. Came down and said that the blower motor needed replacement (price quoted: $560). I asked him if he was sure and if it could be some other electrical problem. No, he was sure - it was the motor. Since the system was old (12 yrs) he recommended considering replacing the whole thing (price quoted: $6.5-$8K) instead. He took my email and said I will get an exact quote for the system replacement in an email from his boss. I said I'll think about the options and he left. I looked online for the motor: was on Amazon for $160. Looking inside the blower - seemed like half an hour job to replace it (7 screws and 6 cable shoes total, so the company was asking $400 for the labor, I figured). But reading more online led me to believe that the most likely reason given the symptoms was a failed starting capacitor, not the motor. I took a look at the capacitor (as big as a deck of cards, right in front of my eyes when the cover of the air handler is open) - it was visually bulging on the top. I borrowed a tool from a friend and tested it - it showed an open circuit. I bought a new capacitor from Amazon ($12), replaced it myself (took 5 mins: one screw, two cables total) and the system started working with the same old motor in place. I'm pretty sure the technician checked the capacitor before recommending replacing the motor - he had removed the rubber cap on top of it which led me to believe that he tested it and it's not something one would overlook given the symptoms anyway. My conclusion of this service call is that either the technician was incompetent or he knew what the problem was but tried to sell me the more expensive repair (which wouldn't have fixed the problem anyway). As for the quote for replacing the whole system - it's been three weeks since the service visit and I still haven't received it. Not that I will use this company again, but it's curious that after all of the up-selling they didn't even attempt to close the deal. -------------------------------------- Update: got a handwritten letter with an apology from the owner (Wendell) in the mail today and a check refunding the fee I paid. I'm adding another star to the company's rating.
• • •
Response from the owner - 2 months ago
Thanks for your feedback and I’m really sorry that the technician was not able to diagnose your system correctly. I will discuss this with him and send him to more training to make sure it does not happen again. About the upselling of a more expensive part, our techs are not trained to do that. We believe in doing what’s right for our customers, if the customers ever go away we go away. About quoting the replacement system, the technician gave me the info but unfortunately I did not have a chance to follow up on it sooner because in the tech notes the attic access opening is only 20” wide. I needed to schedule a visit to see if there was a way to make the opening bigger and how that could be done, because all the high efficiency air handlers we install are 21” and larger. About the quoted price to replace the motor, we charge a flat rate. We have a lot of parts in the vans but sometimes we need to go get the part at our shop or at the distributor and come back to replace it, always charging the same flat rate price. You also get one year labor warranty and we would replace it at no charge if it fails within the first year. It is also very expensive to run a small service company, the overhead, payroll, staff benefits, insurance, trucks, inventory and much more. That’s what determines our rates. We refunded the $69 that you paid and appreciate your update and the additional star. Thank you. Sincerely, Wendell DePaiva
Gary Rawding's profile photo
Gary Rawding
11 months ago
Awesome job, reasonable price, and excellent customer service. It took 2 days and they were very clean and careful with my property. Simply one of the best jobs I've done with a contractor.
Libby Williams
a year ago
I could not be happier with Total Comfort Mechanical! Every time I have a need of their services, they are fast, friendly, and efficient! They stay until the job is done, stick to their quotes, and are exceptionally courteous and polite all the while!
Response from the owner - a year ago
Thank you for taking the time to share your comments, Libby! We value your business and hope to be able to fulfill all your Heating and Air Conditioning needs for years to come!