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Tom Pick
359 followers -
Digital Marketing Consultant
Digital Marketing Consultant

359 followers
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Engagement experience is all about how brand representatives reach out to customers, writes +Babette Ten Haken. Even if we are a brand of one. And even if those experiences are via AI interfaces.
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Professional habits are our collective contributions to our organization’s human capital strategy, writes +Babette Ten Haken. However, then there are professional habits which keep us stuck, spinning our professional wheels.
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Unintentionally acquired disposable clients impede business growth and profitability, writes +Babette Ten Haken. Here's a more strategic approach to attaining profitable, sustainable growth.
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Do we really understand the difference between customer service delivery and customer experience delivery? Or, do we use the two terms interchangeably?, asks +Babette Ten Haken. Her post, "Confusing Customer Service Delivery with Customer Experience Delivery? "is a reader's pick on Customer Experience Update.
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Here's a must-read rant from +Babette Ten Haken on the common misuse of LinkedIn for sales, and the damage it does to personal reputation. Plus how to do it right.
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Professional experience is more than the laundry list of jobs appearing on our professional resumes and LinkedIn profiles, writes +Babette Ten Haken. Also, professional experience focuses on how we have our customers’ backs.
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There is more to service delivery experience than just the post-sale evaluation, writes +Babette Ten Haken. Service delivery experience is lasting, collaborative and cross-functional.
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Per +Babette Ten Haken, innovative customer experiences are created by Professionals of Worth who continuously listen to the voices of their client’s workforce. And then take customer-focused action.
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Some of our truly best stories about creating compelling customer retention experiences remain untold, writes +Babette Ten Haken. Yet, the further down the sales cycle we go, these are the stories our prospective clients truly want to hear.
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Making Professional Zen a professional innovation goal allows us to create strategic order, writes +Babette Ten Haken, rather than perpetuate tactical chaos.
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