When great customer service is "over the top." Or is it SPOT ON?
Routine: Monday morning drive to the design studio to work (and play) with a stop at Target to pick up the weekly allotment of yogurt, strawberries and protein bars. If you have ever been in a Target store around 8am then you know that they have 20+ employees restocking the shelves from the busy weekend trade. Each week I play the game of how many eager and smiling employees ask me one of the many questions: Can I help you? Did you find everything? Let me know if you need assistance. etc. I know they are just doing their job and most if not all are genuine in their offer to help. It just gets a little old.
Over the last couple Mondays I just looked down at the floor and try to avoid the interaction. Today, I changed it up and decide to have a fun time with it. I slowly walked the 100-200 feet from the cash register area to the fresh vegetable section and was greeted by no less than 8 Targeteers. All dressed in khaki pants and red shirts, smiling with offers to help and my reply was simply -- "Thanks but I think I have it -- just looking for strawberries." I arrive in the strawberries section and they have none, zero, zip, nada. The shelf was empty. I turn to the produce guy that I see every week and we exchange a glance.
What do you think I expected to come out of his mouths?
Nope -- Wrong.
He says to me ... "Nice to see you again this week. I have the strawberries over on the pallet. What size do you want? the two or four pound box?"
Spot on! #target