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TLC Plumbing, Heating, Air Conditioning
HVAC Contractor
Today Open 24 hours
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New Mexico's winter temps can drop below freezing especially for residents in Santa Fe and Northern NM. Prevent frozen pipes with tips from our pros.
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5000 Edith Blvd NE Albuquerque, NM 87107
5000 Edith Boulevard NortheastUSNew MexicoAlbuquerque87107
HVAC Contractor, Air Conditioning Contractor
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Review Summary
101 reviews
5 star
73 reviews
4 star
2 reviews
3 star
2 reviews
2 star
6 reviews
1 star
18 reviews
"Friendly service and willing to run up and down stairs."
"TLC's staff is very knowledgable, I HIGHLY RECOMMEND THEM!"
"Rates and quality were significantly better than the company we were using."
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Terri Ross's profile photo
Terri Ross
a month ago
Our heater mysteriously stopped working in the middle of the night. When we called TLC they were very courteous and set up an appointment with Travis M. We received a call a few minutes before his arrival at our home which we greatly appreciated. When Travis arrived he was friendly and professional. He explained what he was doing to check the heater and what he found. Turned out the problem was actually pretty simple to fix - yea! Travis also explained important maintenance steps we can take to better care for the heater. He did a thorough job of servicing the heater so it will be good to go for all the cold nights ahead. Thanks Travis for an awesome job!
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Response from the owner - 3 weeks ago
Dear Terri, I am so glad Travis was able to help you, and it was an easy fix. It is always our goal to respond quickly and get you up and running as soon as possible. We are happy to make the time to show you how to maintain your furnace so you can hopefully avoid unexpected problems on cold nights. But if you need anything we are committed to being here for you 24 hours a day! Thank you for choosing TLC, we truly value your business. Best, Tammy Thomas
Jneu's profile photo
2 months ago
Just moved here from MD. My shower was cold this morning,water heater pilot did not restart, so I called the same company the previous owner used (TLC Plumbing & Utility). Fella named Terrance called me back, was pretty quick getting here and very quickly diagnosed the problem - gas was turned off. In MD our gas and electric are together. Now I know they aren't here. Since he was here I asked him about my swamp cooler which he was eager and quick to explain to me (we don't have these in MD, too humid). He explained why a soft cover was a bad idea where I live (higher winds here) and told me what all the sheet metal in my closet was for. I asked him, since he was here, if it would be a big deal to take the swamp cooler offer line for the season and you guessed it, no it wouldn't be. It probably took him all of half an hour to do it (in the dark no less). He was wonderful. Also offered me advice on what to do when I get my gas turned back on (miss a hot shower). He was simply great to work with and couldn't have been more helpful. I'll be calling TLC when my gas gets turned back on to restart everything and when I replace this old furnace.
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Sharon Cole's profile photo
Sharon Cole
a month ago
TLC Plumbing was absolutely amazing in the way it handled our water line break. Terence and Eric were totally professional, friendly and caring in taking care of our problem immediately. We will and would recommend them and TLC to take care of any of your plumbing problems in the future. We will never go to another plumber again. The price was completely fair. KUDOS to them and TLC. What a great company!
Response from the owner - 3 weeks ago
Dear Sharon, Thank you so much for your wonderful comments about our service. These are exactly the stories that we love to hear about. It is always our goal to provide you with reliable service you can count on. When you have a problem like this it is frustrating, our job is to fix it as smoothly as possible and get you back up and running as fast as we can. Thank you for choosing TLC we truly value your business and are committed to being here for you when you need us. Best, Tammy Thomas
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Nancy W
2 months ago
Jason M. was professional, efficient,knowledgeable, and very courteous. He listened to and answered my questions, was very polite and I was totally comfortable with him. He turned off my swamp cooler and turned on my heat, I was very happy and felt very safe that all connections were checked and safe. I would certainly ask for him for any service. TLC has an excellent employee.
Response from the owner - 2 months ago
Hi Nancy, Thank you for comments about Jason. I'll be sure to pass this along to our Service Manager and Jason. We are proud to have Jason as part of our team. It is always our goal to provide excellent reliable service. However, if we do not meet this standard please do not hesitate to contact us. Your feedback is very valuable. We truly value your business. Best, Tammy Thomas
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Kelleen Theis
a month ago
I woke up at 4:00 a.m to a wading pool in my bathroom the Saturday after Thanksgiving. The water was clear but it was seeping thru my walls and into my living room floors. My first thoughts were not good, how will I deal with this and get my friends to the airport by 5:30 and go to work by 10:00 am????? Despair ran through my veins. I opened the phone book and tore out the TLC add because it said leak detection 24/7 service. I waited till 5:00 am to make the call and to my surprise it was answered by a lovely lady who seemed like she had been up waiting for me to call. From there I was called back by a very courteous and knowledgeable man, Mario, who asked me a few questions, made me laugh and said he was on his way!!!!!! He showed up in record time, found the problem, fixed it and some other ailing parts on my toilet. He was so kind and helpful and really got the job done in one hour. He was so polite and made this whole disaster seem small. I am very grateful and I will have TLC in my cell phone for piece of mind. I have lived in Santa Fe and been a head of household home owner for over 20 years, it is crucial to have a great honest knowledgeable company to call when things aren't working. Thank you Thank you Thank you.
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Response from the owner - a month ago
Hi Kelleen, Thank you so much for your comments about your experience with our service. It is stories like yours that have shaped our business. A long time ago our owners decided that we would always have a live person to answer the phone 24 hours a day for instances just like you described above. We know that when something happens like this you need help fast and want someone to talk to immediately. We are so glad we were able to resolve this issue for you quickly and efficiently. I'll be sure to pass this along to our Service manager. Thank you so much for choosing TLC, we truly value your business. And we will be here for you when you need us, even at 4am. Happy Holidays, Tammy Thomas TLC Plumbing
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lorrie campbell
2 months ago
I can't say enough good about TLC and particularly Terrance who probably knows my house better than I do now. We bought a Pueblo style home, built in the '30's than needed all of the plumbing updated. And I have been so impressed with the quality of professionalism and skill and caring the TLC crew brought with them every job they completed. They stay in contact about when they will be there and what they will be doing. They clean up everything before they go... even sometimes another contractor's mess, because that isn't how they want to leave the job site... which is also your home. And now, when I need to call the office to request another service, they do everything they can to send the team that I know , who knows our house to do that project. Quite simply, I wish the rest of the world worked the same way. I can promise you, you won't find a better team of professional people to work on making your home comfortable and efficient in the areas of Plumbing, Heating and AC. I'm so glad they are here.
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Dan Wesol
2 months ago
Had an excellent service call from Terence. He was polite, responsible and asked questions before continuing to install the toilet I purchased to ensure I would be satisfied. He removed the previous toilet and boxes that held the new toilet. The toilet was installed without any issues and it has been working flawlessly for the past two weeks. Thank you. I will call TLC again.
Response from the owner - a month ago
Thank you Dan for the compliments on your service experience with Terence. I'll be sure to share this with him and our Service Manager. It is always our goal to provide excellent customer service. However, if you ever feel that we do not meet this standard please do not hesitate to contact us either. Your feedback is very valuable to our customer service process. Thank you for choosing TLC we truly value your business. Best, Tammy Thomas
Cameron Blisard's profile photo
Cameron Blisard
2 months ago
Jason M. was absolutely terrific. He was very informative as the heating and cooling units I have installed in my home. He was willing and able to answer all the questions I had, not to mention a really nice guy! It was a very busy time in the season, and the main office called me and informed me they would be late to our appointment. They apologized and made it right immediately. I have suggested them to family, and will continue to use them myself.
Response from the owner - a month ago
Dear Cameron, Thank you for your wonderful comments about your experience with our services. It can get a little hectic during the busy season, so thank you for your cooperation and understanding when we were running behind schedule. I'll be sure to pass this along to Jason and our Service Manager. Thank you for your feedback we truly value your business. If you need anything else we are here for you. Best, Tammy Thomas