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Timothy Coxon
Works at Web/Graphic Design, Tech Consultant, SEO, Analytics
Attends Google+, Wordpress, Social Media
Lives in Buxted, East Sussex, UK
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Timothy Coxon

Magento Help  - 
 
Hi, Just wondering if anyone would be able to help.


Just looking for a way to cut down on the number of emails Magento sends to each customer. Figure that the order confirmation is only really required to get the "comment" e.g. "please leave at neighbours"

I've been trying to get the Order comment to display on the invoice transactional email.

The shortcode from the order email is: {{var order.getEmailCustomerNote()}}

This does seem to work for the order email but not the invoices. Any thoughts or suggestions on how to get this working?

1
Jaimin Patel's profile photoTimothy Coxon's profile photo
2 comments
 
+Jaimin Patel
Not quite sure what you are asking. The comments I am talking about are those that customers add from the checkout process if they have any special requests.
 e.g. "can you leave at neighbours" or "Can you try deliver in the afternoon."
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Timothy Coxon

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Free: Smarty Creative Bundle (40 PSD Mockups), Easily Editable Presentation Mockups to Blow Away Any Audience
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Timothy Coxon

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+HostPapa  Why is it every 4-6 months you manage to do something that takes my VPS out for a week or so.
I then spend most that week trying to get help but the customer support department can't do anything besides passing it over to tech support who customers can't talk to.
Your terms of service suggest that you have a 99.9% uptime. Which would be just over 8hrs in a year. Unless of course it's a scheduled maintenance which I would have known about as you'd have provided me with a notification 48hrs before.
Today alone the server has been down for over 9hrs, yesterday for around the same, Monday and Tuesday was mostly up Sunday was mostly down. 
The current issue seems to be from you trying to updating the VPS/Hosting software but after the update the VPS software is unusable, and hosting software (whm/cpanel) the license got screwed up and I ended up with trial versions.

Please Please Please can you sort this out....
#cometopapa  ?
1
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A rather typical conversation with +HostPapa 

Hostpapa Support 5:03:07 AM
Hello Timothy, Thank you for contacting HostPapa. My name is XXXXXX. How may I assist you?

Me 5:03:15 AM
Hi any update with VPS downtime?

Hostpapa Support 5:03:33 AM
Let me know your domain name or client id

Me 5:03:45 AM
My Site....

Hostpapa Support 5:04:09 AM
Please wait while I locate your account and check it for you.

Hostpapa Support 5:09:56 AM
I can see that your ticket is in technical support queue, they are checking this issue and will update you as early as possible

Me 5:10:19 AM
okay... so what is hostpapa's uptime gaurantee?

Hostpapa Support 5:10:52 AM
This is something cause unexpectedly, please refer the same ticket for further assistance

Me 5:11:43 AM
Okay the last message from you guys on that ticket is as follows:

Me 5:11:45 AM
Hello Timothy, 

Thank you for contacting Hostpapa! 

Yes, we are aware of the issue of message showing as trial version in your whm/cpanel, though this should nto affect any of your services and we are already on it and it should be resolved shortly. Further I have also check your few websites and as of now it seems to be working fine. Further there also no problem SSHing to your server with the default login details.

Me 5:12:01 AM
that was at 12:10 on the 21st

Me 5:12:18 AM
it's now 6:12 on the 23rd

Me 5:12:33 AM
How many hours is that?

Hostpapa Support 5:13:17 AM
Unfortunately I can't give you exact ETA but rest assure that this will taken care on highest priority now.

Me 5:13:48 AM
As I am told by the last 4-5 support agents over this time.

Me 5:14:49 AM
((multiple times as I have certainly spoken to several of your multiple times))

Me 5:15:20 AM
So in answer to my previous question your uptime guarantee is 99.9%

Hostpapa Support 5:15:58 AM
I can understand your concern but this is not in our hand, we will try to resolve this as early as possible

Me 5:15:59 AM
over a year that works out to be 8.76 hours...

Hostpapa Support 5:16:11 AM
Please refer the same ticket for further assistance

Me 5:16:54 AM
But if I add anything additional to that ticket it gets put to the back of the queue and losses it's priority correct?

Hostpapa Support 5:20:28 AM
Yes, it will go to down in technical support queue. I can see that ticket priority is already raise to 911

Hostpapa Support 5:20:39 AM
Please wait for some time to get this check by them

Me 5:20:53 AM
When my VPS is screwed up by an update on your end (i.e. something completely out of my hands) the only thing I can do is contact customer support who pass it over to technical support (a quasi-mystical dept who can't be directly contacted) and told to wait for them to do something?

Hostpapa Support 5:21:32 AM
Sorry for the inconvenience cause to you

Me 5:22:05 AM
And the only thing that support seems to think these issues cause is "inconvenience"..

Hostpapa Support 5:23:13 AM
Kindly allow some time to check this issue for them, check this after some time interval

Me 5:24:12 AM
The problem here is that every time I contact you guys is that I get exactly the same replies...

Me 5:25:13 AM
"please allow me some time to check", "please keep an eye on the ticket and allow some time...", "your ticket is with technical support and is at 911 priority"...

Me 5:26:06 AM
What exactly should I tell the clients that are bleeding money and giving me an earfull because I trusted you guys?

Me 5:28:50 AM
Additionally... This issue is affecting more than just my VPS corret?

Me 5:28:55 AM
correct*

Hostpapa Support 5:29:58 AM
I can understand but there is nothing we can do without waiting for the issue to check by technical team

Me 5:30:32 AM
Do you have a VPS with hostpapa?

Me 5:31:12 AM
Like you personally... do you have this "product"?

Me 5:32:43 AM
Have you spent days at a time trying to get any information beyond platitudes from a customer support department that seems to have it's hands tied behind it's back by company infrastructure?

Me 5:34:22 AM
Not exactly a fan of the words "inconvenience" and "understand"....

Me 5:36:15 AM
So... There are 2 and a 1/2 hours till start of business today...

Me 5:37:02 AM
this vps has been down at least 48hrs and not performing as promised for over 5 days now....

Me 5:38:08 AM
I am already looking to move critical sites to clients away from you guys..

Me 5:38:30 AM
I've lost other clients in the last issue like this...

Me 5:39:15 AM
At what point to I run web-scrapes to find every review site on the internet to attach this conversation to?

Hostpapa Support 5:42:07 AM
I have asked concern one to check this on high priority, they will deal with this on high priority

Me 5:45:23 AM
is that "911" priority? The priority this ticket has been on since Sunday?

Hostpapa Support 5:49:31 AM
Yes, there is nothing I can do with this right now. I have asked to check this issue and they will notify through email
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Timothy Coxon

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Playing around with the intervalometer in magic lantern on my camera.. 30mins of standing around in the freezing cold with 1 photo every 30 secs compressed down to one minute... 
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Looks good
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Timothy Coxon

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Another photowalk in Londinium...
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Has it ever crossed your mind that you can still grow professionally while you are planning your vacations? Popular travel websites, booking and checkout forms, trip planners and hotel timetables are all excellent sources to enhance your knowledge in the field of user experience design. While selecting the
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Timothy Coxon

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Kristi Hines originally shared:
 
Need some blogging inspiration? Here's how to generate dozens of topic ideas in an hour or less. 
Learn how to generate dozen of blog topic ideas in under 1 hour using these free tools. You'll also learn how to....
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Timothy Coxon

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Finally finished my incredibly exciting extension for #Magento, Well finished in terms that it's now off the dev server and out in the wild on http://abbeystationery.com .
Certainly one of my more complex projects. It's a news system that works through oAuth API to LinkedIn pulling the companies news feed from LinkedIn and displaying it on the site itself.
At the moment all it does is authorise the site, pull the news feed and I chucked OGP into the header for good measure... Will be adding some additional snazzy features in when I have a bit more time.. 
The latest information from Abbey Stationery Products.
1
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Timothy Coxon

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Ohhh free camera stuff!
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Well, this seems familiar ;) 
Yesterday involved designing style guides, debugging an aws/apache/magento stack via command line and even untaggling the mess OSx made of printer routing in the office...
Just call me Jack the Unicorn!
Well, that’s not completely true, but you’ll never find one. “True” full stack developers exist, but so do geniuses and …
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Timothy Coxon

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Joshua Berg originally shared to Technology News:
 
Exclusive Look At New Google Photos App.

A fascinating look at Google's attractive new photos app, with lots of screen shots. Looks like Autoawesome becomes Assisstant and there's a number of useful new features, such as snap to aspect ratios for common device displays. Hopefully we'll hear more about this from #GoogleIO  later this week. 

Thanks to +Liam Spradlin for covering this story in +Android Police  and h/t +Glenn Gabe.
We've been hearing for a very long time - virtually ever since Vic Gundotra left Google+, with more rumors springing up recently - that Photos would be spl... by Liam Spradlin in Exclusives, Google, Leaks, News
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Mailyne Beaucourt's profile photo
 
Salut
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Timothy's Collections
Communities
24 communities
Work
Occupation
Freelance Geek
Skills
Web/Graphic Design, Technical Specialist, SEO, Analytics
Employment
  • Web/Graphic Design, Tech Consultant, SEO, Analytics
    1998 - present
  • Freelance
    Web/Graphics, 2004 - 2013
  • Sound-Affair.com
    Technical Specialist, 2012 - 2013
  • AbbeyStationery.com
    Technical Specialist, 2012 - 2013
  • EcoCampUK
    Warden, 2012 - 2012
  • The Fawcett Inn
    Barstaff, 1998 - 2010
  • Google
    Unofficial Evangelist...
  • Friday Media Group
    Curious About...
  • Silicon Beach Training
    Curious About...
  • Bloom Worldwide Ltd
    Curious About...
  • Bang & Olufsen
    Curious About...
  • Online Marketing Academy
    Testing
Places
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Buxted, East Sussex, UK
Previously
Portsmouth, Hampshire, UK - Isfield, East Sussex, UK - Pau, France - Jurancon, France
Story
Tagline
Geek, Gamer, Film Buff, Droid Fanatic, Scifi Fan
Introduction
About:
I am a self confessed Google Addict. I love Google Plus and as such a lot of what I post here is about the platform. I mainly write posts showing tips and tricks for the platform. I come to this from a scientific background so I do a lot of experimentation with different aspects of the platform and then post my results. These experiments can take the form of anything from how to create a great cover photo through to more complex techniques.
I am one of those jack of all trades when it comes to technical subjects with experience in graphic design and pretty much most aspects of the internet. Therefore I try approach my posts with a mind to covering as many possible technical outcomes as possible.

Interests:
These are subjects that if you have particular circles for posting these subjects I'd be more than happy to be a member of.

WebDesign, Marketing, Analytics, Wordpress, GooglePlus, Google Products in General, MashUp, ElectroSwing, GlitchHop, Humour, Cyberpunk, Tattoos, Hacking. 

Bit of a work in progress but if you wish to check out my Hard Copy book shelves then check out my Google Books 

Resources:

Bookmarklets: Drag any of the following to your bookmark bar ;)

Categories:
If you wish to find particular posts within my G+ stream I've set it up so you are able to categorise by hashtag. 

  • My Questions - Questions I have asked of the Google Plus Community.
  • My Requests - Requests of people, groups or companies on Google Plus. Mainly in the form of Feature Requests.


  • Funny Posts - Any post that incites at the very least a wry smile.

  • Droid Posts - Posts that relate to Android or Applications on.
  • Games Posts - Anything related to any of the Games I play.
Related to Clients:

Communities

Google:
Seo/Content/Marketing/General Web:
Other Interests:
Other Notes:
...
Education
  • Google+, Wordpress, Social Media
    present
  • Open University
    Open Degree, 2011 - 2013
  • Uckfield Community College
    A-Levels, Maths, Chemistry and Physics
  • Portsmouth University
    Computer Visualisation
Basic Information
Gender
Male
Looking for
Friends, Dating, A relationship, Networking
Relationship
Single
Other names
Tymothai, TaliaT
Timothy Coxon's +1's are the things they like, agree with, or want to recommend.
Google Accounts
analyticsacademy.withgoogle.com

Google has more to offer when you sign in to your Google Account. Sign in on the right or create an account for free. Gmail. Chat with frien

WORKING FROM HOME, Part-time, Hours to suit you. Good in Uckfield, YI301...
www.friday-ad.co.uk

WORKING FROM HOME, Part-time, Hours to suit you. Good rates. Call today. 07810 356880, , Uckfield, 07810 356880., £00, YI301G04A

Google Play Music
market.android.com

The Google Play Music app lets you listen to your music collection anywhere. All your music is stored online, so no need to worry about sync

CameraSim simulates a digital SLR camera - SLR Photography Demystified
camerasim.com

This SLR camera simulator shows you visually how ISO speed, aperture, shutter speed, and distance affect the outcome of your digital photos.

Picasa Web Albums: free photo sharing from Google
picasaweb.google.com

Fast and easy photo sharing from Google. Share with friends and family, or explore public photos.

Google+
market.android.com

Share and keep up with people no matter where you are. FEATURES: - Turn on Instant Upload to sync photos from your phone to a private Googl

The Elder Scrolls Online
plus.google.com

The official Google+ page.

Chrome to Mobile Beta
chrome.google.com

Send web pages from Chrome on your computer to Chrome on your phone or tablet.

The Google+ Project
www.google.com

The Google+ project makes sharing online more like sharing in real life. Take the interactive tour for a quick look at five of the first key

Google+ Your Business
plus.google.com

The official page for businesses using Google+ to connect with their customers

JRIM Special Issue: The Past, Present and Future of Interactive Marketing
niuinteractivemarketing.blogspot.com

Special Issue Announced As Editor-in-Chief of the Journal of Research in Interactive Marketing, I am pleased to announce that we have establ

Resizing (or docking) tabs - Google Chrome Help
support.google.com

Here's a neat trick: If you use Windows and you want to quickly resize your browser window, drag the window or tab to pre-defined docking po

Too much information will make your brain choke
www.quirkyworks.co.uk

Yesterday - fuzzy brain, today brain overload. By Darren James Rae It's all to do with me networking, or, as I've seen it described, 'notwor

TechGnosis
books.google.co.uk

books.google.co.uk - "A most informative account of a culture whose secular concerns continue to collide with their supernatural flip-side."

NOD3x
plus.google.com

NOD3x - Data mining, social network analysis, big data

Need to go there more often ;)
Public - 2 weeks ago
reviewed 2 weeks ago
Public - 2 months ago
reviewed 2 months ago
Great little country pub, good food, good beer. Really nice views if you get a chance to go there on a sunny day and eat in the garden. Just don't feed the dog!
Public - 2 months ago
reviewed 2 months ago
Had several meals here, and all have been good, especially the burgers after the recent butter box farm deliveries for the beef. Really wish I could afford a couple of the steaks to test.
Atmosphere: GoodDecor: GoodService: Good
Public - 4 years ago
reviewed 4 years ago
14 reviews
Map
Map
Map
Possibly the best burger ever, Good selection of drinks and a good atmosphere. Bar-person was amazingly friendly and helpful.
Public - 2 months ago
reviewed 2 months ago
Nice place, pizza and peroni night is great and probably the best pizza in Uckfield. Decor is pretty cool, kinda felt like I was sat in a bottle of "Sailor Jerry's" I.e. cool tattoo art and pinup inspired murals.
Public - 3 months ago
reviewed 3 months ago
Appeal: ExcellentFacilities: Very GoodService: Very Good
Public - 4 years ago
reviewed 4 years ago