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Tim Peters
Works at IntelliResponse
Lives in Toronto, Ontario, Canada
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Tim Peters

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A great read.
 
After nearly 7 years as CFO, I will be retiring from Google to spend more time with my family.  Yeah, I know you've heard that line before.  We give a lot to our jobs.  I certainly did.  And while I am not looking for sympathy, I want to share my thought process because so many people struggle to strike the right balance between work and personal life.

This story starts last fall. A very early morning last September, after a whole night of climbing, looking at the sunrise on top of Africa - Mt Kilimanjaro. Tamar (my wife) and I were not only enjoying the summit, but on such a clear day, we could see in the distance, the vast plain of the Serengeti at our feet, and with it the calling of all the potential adventures Africa has to offer. (see exhibit #1 - Tamar and I on Kili).

And Tamar out of the blue said "Hey, why don't we just keep on going". Let's explore Africa, and then turn east to make our way to India, it's just next door, and we're here already. Then, we keep going; the Himalayas, Everest, go to Bali, the Great Barrier Reef... Antarctica, let's go see Antarctica!?" Little did she know, she was tempting fate.

I remember telling Tamar a typical prudent CFO type response- I would love to keep going, but we have to go back. It's not time yet, There is still so much to do at Google, with my career, so many people counting on me/us - Boards, Non Profits, etc

But then she asked the killer question: So when is it going to be time? Our time? My time? The questions just hung there in the cold morning African air. 

A few weeks later, I was happy back at work, but could not shake away THE question: When is it time for us to just keep going? And so began a reflection on my/our life. Through numerous hours of cycling last fall (my introvert happy place) I concluded on a few simple and self-evident truths:

First, The kids are gone.  Two are in college, one graduated and in a start-up in Africa. Beautiful young adults we are very proud of. Tamar honestly deserves most of the credit here. She has done a marvelous job. Simply marvelous. But the reality is that for Tamar and I, there will be no more Cheerios encrusted minivan, night watch because of ear infections, ice hockey rinks at 6:00am. Nobody is waiting for us/needing us. 

Second, I am completing this summer 25-30 years of nearly non-stop work (depending on how you wish to cut the data). And being member of FWIO, the noble Fraternity of Worldwide Insecure Over-achievers, it has been a whirlwind of truly amazing experiences. But as I count it now, it has also been a frenetic pace for about 1500 weeks now. Always on - even when I was not supposed to be. Especially when I was not supposed to be. And am guilty as charged - I love my job (still do), my colleagues, my friends, the opportunities to lead and change the world.

Third, this summer, Tamar and I will be celebrating our 25th anniversary. When our kids are asked by their friends about the success of the longevity of our marriage, they simply joke that Tamar and I have spent so little time together that "it's really too early to tell" if our marriage will in fact succeed. 
If they could only know how many great memories we already have together. How many will you say? How long do you have? But one thing is for sure, I want more. And she deserves more. Lots more.

Allow me to spare you the rest of the truths. But the short answer is simply that I could not find a good argument to tell Tamar we should wait any longer for us to grab our backpacks and hit the road - celebrate our last 25 years together by turning the page and enjoy a perfectly fine mid life crisis full of bliss and beauty, and leave the door open to serendipity for our next leadership opportunities, once our long list of travels and adventures is exhausted.

Working at Google is a privilege, nothing less. I have worked with the best of the best, and know that I am leaving Google in great hands. I have made so many friends at Google it's not funny. Larry, Sergey, Eric, thank you for friendship. I am forever grateful for letting me be me, for your trust, your warmth, your support, and for so much laughter through good and not so good times.

To be clear, I am still here. I wish to transition over the coming months but only after we have found a new Googley CFO and help him/her through an orderly transition, which will take some time. 

In the end, life is wonderful, but nonetheless a series of trade offs, especially between business/professional endeavours and family/community. And thankfully, I feel I’m at a point in my life where I no longer have to have to make such tough choices anymore. And for that I am truly grateful. Carpe Diem.


Patrick
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Tim Peters

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Great to see a recent idea to use social media in the fight against Ebola written with Dr. Dawn Lim being socialized by the MaRS Discovery District: "Use social media in the fight against communicable diseases" http://lnkd.in/dRvfAaS
Note: This post was co-authored with Tim Peters. It was originally published in TechCrunch and has been reposted here with permission. If there were a way to use existing technology to help identify people potentially exposed to Ebola (or any communicable disease like … Continued
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[24]7 + IntelliResponse = good news for brands’ customer experience http://gag.gl/N0Sd7
Adding IntelliResponse's virtual agent and digital self-service offerings to [24]7’s chat software create a seamless engagement for self-service through to assisted service.
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This Halloween Don't Let A Poor Online Experience Scare You. Virtual Agents can help! http://www.intelliresponse.com/12-978-000-the-price-tag-of-a-poor-online-customer-experience/ #CX
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Tim Peters

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Great to see IntelliResponse Systems Inc included - "The C100 Map 2014 Edition: Showcasing Canadian Technology Success"
The C100 map is here! C100’s showcase of Canadian technology success has now...
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It's back to school time. Check out our new #Infographic: "Millennial's - Myths vs Reality" 
Today, millennials face an uphill battle when it comes to interacting with companies, as there are a number of misconceptions about the demographic.
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Tim Peters

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TechCrunch: Use Social Media In The Fight Against Communicable Diseases
If there were a way to use existing technology to help identify people potentially exposed to Ebola (or any communicable disease like SARS or the flu) would..
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[24]7 and IntelliResponse Shake Up Customer Engagement Landscape in Latest Deal http://lnkd.in/dV4yYnn
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Great to have our Efforts recognized at +IntelliResponse Systems Inc.  in this Marketing Sherpa #B2B #Marketing Case Study: "For us, we have realized that the landscape was changing [and] that the whole B2B buying process has changed. People now are doing so much research on their own. They no longer call you and ask you for a quote. They are tech-savvy," Peters said. Read More: http://lnkd.in/dtbDjTF
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Had a great conversation with the Wall Street Journal about balancing my roles as President of Canadian Hero Fund and Director of Marketing at IntelliResponse. 
"Mr. Peters got the job, as social-media manager, along with scheduling flexibility for travel. He has since launched several successful marketing initiatives first tried on his nonprofit, including a video promotion with a rock band that got a million views. He was recently promoted to director of marketing."
You can read the article here: http://online.wsj.com/articles/how-to-moonlight-without-the-worry-1410653670
The trick is to align your side interests with your employer's.
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The Online Customer Service Manifesto
The Online Customer Service Manifesto:
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In their circles
129 people
Have them in circles
74 people
Wendy Li's profile photo
Hussein Hirji's profile photo
Andre Rhoden's profile photo
EADD CHANNEL's profile photo
Carol Ickes (Bizolly)'s profile photo
Charles Jurczynski's profile photo
Kien Quach's profile photo
michelle lee's profile photo
Bruce Bradley's profile photo
Work
Occupation
President at Canadian Hero Fund - Head of Digital Strategy at IntelliResponse.
Employment
  • IntelliResponse
    Head of Digital Strategy, 2011 - present
  • Canadian Hero Fund
    President, 2009 - present
Basic Information
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Timothy
Story
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President at Canadian Hero Fund, Head of Digital Strategy at IntelliResponse.
Introduction

In Brief:

i) President, Founder, Chair of the Board of Directors at Canadian Hero Fund

ii) Head of Digital Strategy at IntelliResponse Systems Inc

iii) Background in not for profit work, social media, SaaS, outsourcing, e-commerce, drtv, fulfilment, customer experience, advertising, online marketing, demand generation, smb and enterprise sales 

I am the President, Founder, and Chair of the Board of Directors at Canadian Hero Fund, a not for profit charity dedicated to assisting Canadian Forces personnel and their families. 

I am responsible for the overall strategy of Hero Fund and directly manage staff, volunteers, outside consultants, legal advisors, investment managers, and advertising agencies.

I also currently work for IntelliResponse Systems Inc. (an innovative provider of web self-service solutions) where I manage the organization’s digital strategy. 

I can be reached at Tim.Peters@IntelliResponse.com                        

You can also follow me at www.timpeters.ca or www.twitter.com/timothypeters


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