My N5x spontaneously developed a boot loop this morning as I arrived at work. With no access to recovery mode and a cycle of reboots varying between constant (requiring power off via the fastboot menu) or intermittent (8-10 minutes after successfully booting) I've had to spend nearly 7 hours discussing the issue with no less than 3 Google store support staff.
All of them were very polite and as helpful as could be. None of them took ownership and proactively contacted me, leaving it up to me to chase the issue up repeatedly.
All of them asked me the same questions (was it dropped, was there water damage, etc, etc). None of them checked the notes that I hope were made detailing the problem solving I had attempted to do, and had explained at length to each person I dealt with.
So now I'm stuck with a Blackberry of questionable reliability from the back of the drawer like some kind of caveman until my replacement device shows up.
Current order status is Pending of course, so it's anyone's guess when it will actually arrive.
So, 3 staff members + 7 hours for one RMA, with up to 5 days wait for resolution.
Compare this with Amazon who I had to deal with earlier this month (it's not been a good month for technology here). Automated process + 10 minutes processing + 1 day for a full refund.
I know who I'll be buying phones from in future.