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Thunderbird Insurance Brokers Ltd/.
Insurance Agency
Today 9AM–5:30PM
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1032 Yates St Victoria, BC V8V 3M7 Canada
1032 Yates StreetCABritish ColumbiaVictoriaV8V 3M7
Insurance Agency, Insurance CompanyToday 9AM–5:30PM
Friday 9AM–5:30PMSaturday 10AM–5PMSunday ClosedMonday 9AM–5:30PMTuesday 9AM–5:30PMWednesday 9AM–5:30PMThursday 9AM–5:30PM
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Review Summary
10 reviews
5 star
6 reviews
4 star
2 reviews
3 star
No reviews
2 star
No reviews
1 star
2 reviews
"Outstanding service from a quality company."
"I would recommend Thunderbird Insurance to other people who have insurance needs."
"Keep up the great work!"
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Rik Leaf's profile photo
Rik Leaf
6 months ago
Great service and staff. We've dealt almost exclusively with Ryan, who has been one of the most efficient and energetic agents we've ever met. But Solomon took care of our home insurance, and was equally as efficient and knowledgeable. If there's ever been a question arise, the whole office seems to collaborate to quickly solve the issue. It's a great environment. We've insured many cars for ourselves and our kids as well as our motorcycle and home insurance. Our dog is even welcome and gets treats! Outstanding service from a quality company. Highly recommend.
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Gerry Rand
2 months ago
It doesn't matter if it is a small, large policy or a question i get the same great service from everyone at Thunderbird Insurance. keep up the great work and i will keep spreading the word. Thanks
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Thomas J
11 months ago
Worst experience ever. Requested a business quote on the 15 of Sept. Wait almost three weeks and hear nothing. I call back the first week of October and request the quote again. They said they would check into it. Over a week goes by again and I hear nothing. I called Thunderbird back again to complain to the manager. The manager Soloman returns my call and treats me like garbage - couldn't care less about the lack of service. I asked if I have to go through these problems ever time I have to deal with their insurance company and he just says 'then go somewhere else' and hangs up. What a disrespectful group - should be ashamed of their horrible lack of respect and service
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Response from the owner - 11 months ago
Thomas, as we explained in our initial meeting, we are unable to provide an accurate quote if you cannot provide information about your business. There are many different types of policies and basic information that is required in order to make sure we find the one that fits best for you. Unfortunately, there seemed to be an issue with obtaining this information. When we did receive a call back from you, we were still not able to retrieve the information we require to complete the process. Our agents felt abused and offended by the conversation that was had, however we hope that we can resolve your frustration with this situation. We take pride in our communication and customer service and therefore would love to be able to settle this issue with you and provide you with an accurate quote. You can contact us at this number: (250) 385-9795 between the hours of 9am - 5:30pm. Thank you. We hope to hear from you soon.
Kelly's profile photo
a year ago
I would like to thank Nicole and everyone at Thunderbird Insurance for the great personal service I have received over the past few years. Thunderbird Insurance looks after my automobile, motorcycle & home insurance. The motorcycle insurance in my experience is far superior to other agencies that I have dealt with in the past. My house insurance is not only more affordable than it was at the bank but I even have even more coverage than before. Thanks Nicole!
Krista Voitchovsky's profile photo
Krista Voitchovsky
2 months ago
My experience with Nicole at Thunderbird has always been top notch. Nicole is friendly & efficient and is very knowledgable and helpful. I refer all my clients to her and they have always had fantastic service. Keep up the great work!!
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Sans Handle
8 months ago
Solomon was great, Funny, engaging - waliked me through everything and got me a great deal on my car insurance! I'll defiantly be renewing my home insurance here in the near future!
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Thadeus Whorhol
3 months ago
There's a reason you've never heard of these guys. Ridiculous rates, thieves tactics and terrible service once they have you in the door. I switched my tenants insurance to my bank and saved $200 in the first year. I only even used them because I trusted my old roommate to find insurance for us at the time. Is there anything less than 1 star?
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Jason Bentley
a year ago
The staff at Thunderbird helped me understand the different types of insurance I required on my new business. They were very knowledgeable and all the transactions were able to occur over phone and email, saving me time at the start-up of my business. I would recommend Thunderbird Insurance to other people who have insurance needs.