This is a message which I sent a while ago, to someone who I'd hoped could get a message to +Punit Soni
. I'm unsure if +Punit Soni
ever actually read it, or if anyone at +Motorola Mobility
even cares. Every single line of this message is still valid. I will never understand the idiotic lack of responses to people who waved flags in your name a short time ago.
People really wanted to read about ewhat we went thru, and why we are so let down, and disappointed. Below is why. The recipient was an individual at google, who agreed to forward it along, I've removed some of the message, as he's an innocent google employee, who is ironically enough, involved in Android..
I'm reaching out, as I'm really disappointed, and was hoping you
could forward a message to someone who might read it. I would send it
directly to Punit Soni, who recently took over as product manager from
google over to Motorola Mobility, but as I cannot find a direct link
to his email address, I was hoping that you might, in some small way,
be able to forward this to someone. I'm really not expected a
response, honestly. I guess it would just feel a little better to
know it reached someone. Please read the whole message, it isn't a
rant. It's just a telling of my experience with my current Android
phone, and a tale of what Motorola has done with it.
What is at issue here is, many, MANY people purchased the Photon,
Atrix, and Electrify phones a year ago due to the hardware capability
to 'future proof' their phones. For the majority of 2012, many users
where anxiously awaiting an update for their phones to Android 4.x.
To make matters worse, there where a significant number of
individuals who where invited to a soak test a few months back. I was
included in that smoke test. You see, the Photon originally shipped
with an OEM unlockable bootloader. Individuals such as myself had
already updated the system software which runs on the Photon.
Individuals who had updated their phones software in the past where
actively encouraged to take part in this soak test. There was a
specific statement in the invitation survey which stated "We
understand and support an individuals right and desire to use their
equipment as they wish, and would like individuals who have done so to
take part in this soak test".
And then, we installed the software update. The change log provided
to us looked innocent enough. They can be found athttps://forums.motorola.com/posts/9276b7fd57
They in no way, shape, or form, mentioned the bootloader
modification, which now proactively refuses to run anything beyond the
stock software. The invitation for the soak was specifically
targeting people, only to remove their ability to update their
software at all. Mark, the community manager, in no certain terms,
told us it wasn't motorola's problem, and there was no way to undue
what had been done. All of this, despite the specific request for
individuals who performed an OEM unlock of their bootloader. We where
quoted that the unlock was removed due to concerns of running custom
software, and they reserved the right to protect their etc...etc..
Many of us complained, but accepted that eventually we would be
updated to ICS, which was our end goal, so perhaps this wasn't so bad.
It was then announced that the Photon Q would allow for OEM
unlocking of the bootloader. This was a direct contradiction to why
we where told that Motorola had forcibly locked our bootloaders. That
unlocked bootloader where dangerous, and thus could not be run. Well,
at least we will get ICS, many of us told ourselves, while grumbling..
And now we are here today. We purchased these flagship phones, and
where VERY proud of them. We where excited with the state of the art
Dual Core processors, with a gig of ram. We where disappointed when
our state of the art 4G phones lost any hope of 4G connectivity, as
WiMax was depricated out of existance, and replaced by LTE. But that
wasn't Motorola's fault, really.
And we sit here less then one year later. Some software we cannot
install on our phones. The rest of the world moves forward, can
stream Hulu and Netflix. But not us. The users of 2011 Motorola
If you don't want to update phones software, please, at least let us
do it. It's our hardware. Unlock the bootloader. Even better, take
the freely open modifications which end users are sharing, and use
this information to make your own releases better.
And most importantly, prove that you value customers who purchase
your products. You made the phones.. But they are ours. We use them
in our every day lives. People use your products. Don't let your
customers believe that you don't value them. Give them the power.