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HDI
57 followers -
The IT Service & Technical Support Community
The IT Service & Technical Support Community

57 followers
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Learn the five barometers of winning team cultures and the four components to turn a team’s culture around. https://ubm.io/2JvsfRO
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Saturday is #SmarterDay! Read how Optum made the journey to Team Excellence. https://ubm.io/2JRcQwB
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Use lessons learned from the cloud to optimize service management. https://ubm.io/2La24Sg
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"If I know the technician satisfaction and training hours for a desktop support group, I can almost always predict what the cost and customer satisfaction will be."---Jeff Rumburg
https://ubm.io/2zl2dRq
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Imagine what it would be like if everyone on your team was in the right position. https://ubm.io/2MHVHGw
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Saturday is #SmarterDay! Recommended for today:
Understand the Customer Experience Journey
https://ubm.io/2wLvlAm
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Do the measures you’ve identified even matter to the organization or to your colleagues? https://ubm.io/2KGs7k3
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Do you struggle with designing a service portal from the customer’s standpoint? https://ubm.io/2MyjIPZ
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Saturday is #SmarterDay! This week's suggested reading:
IT Asset Management for #Cybersecurity
https://ubm.io/2KtgkFo
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DevOps advocates that cultural transformation is as significant as digital transformation.---Jayne Groll
https://ubm.io/2N1BcWe
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