#BuildaBusiness 42: Communicate with your customers. Studies have shown most customers left because they did not feel valued by the business they were with. If you ignore them, your competitors won't!
#BuildaBusiness 40: the "money is in the list". As an unqualified statement that is simply not true. "The money is in a targeted responsive list". Or "the money is in your relationship with the list". This is why people like Gary Vaynerchuck spend so much time communicating with their list. It's an investment in their greatest asset.