Response from the owner - 7 months ago
We are sorry that your experience as a passenger on our vehicle was not satisfactory. The hostess and 4 of her friends of this charter personally toured and selected this vehicle for the transportation services. They were aware of the size of our only white limo bus, but did not ask for a larger and more spacious vehicle for their graduation party. Our driver Alice even showed up one hour early as it was a friday night and we wanted to make sure we were there on time. If you had called us at that time, we could have avoided all your inconvenience. When the parents were unhappy with the hostess' chosen vehicle, the company actually sent out, at no additional charge, a larger vehicle to accommodate the additional two passengers that went on a school bus instead. The new driver assigned to the larger vehicle is our number 1 requested driver and operations manager. He spends a lot of time and energy hyping up the passengers for a fun time on board. He has 5 star reviews online for his service provided to all of our guests. When the new driver arrived to pick up the guests, he opened the door and all the kids jumped on the vehicle before he could welcome them. Once on the bus, the guests dropped a closed small liquor bottle in the middle of the seat. This is something that we have zero tolerance as we do not allow underage drinking on our vehicle. The principal and teacher asked the guests to get out of the vehicle because they want to search it. Once on board, they found that small white closed liquor bottle that our guests sneaked in and they called the foxboro police to come to the scene to inspect the vehicle and driver. The police found nothing wrong with the driver and the vehicle as they checked his license, and inspected the vehicle and took the bottle of alcohol from the vehicle. The principal of the school did not want to take a chance in bringing the guests even though the police told them that the driver was fine and there was nothing wrong with him or the vehicle. As a result, the parents came back to pick up the guests. The owner of the company felt bad and did not want to ruin their prom so he gave them a full refund for the night even though they broke the contract by bringing alcohol to an underage prom. We are very sorry to hear that you did not recieve your share. Please call the hostess to get your money back. Anyone can go to the foxboro police to see the real incident report that we were not at fault for anything. We did try to make this right on the night of the event and did make it right with a full refund to the hostess who indicated that she would disburse all the funds to all the passengers on board. In the future, we will help clarify to our passengers sizes of vehicles and budgets. In the end, we went above and beyond to make this event right. We are voted #1 party bus in Boston every year and we make sure that our guests are satisfied. Our number one concern is your satisfaction.