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The Daniel Group
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At The Daniel Group, we are experts in measuring, managing and improving the business-to-business customer experience.
At The Daniel Group, we are experts in measuring, managing and improving the business-to-business customer experience.

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How Much Does a Follow Up Call Matter?
https://hubs.ly/H0fsnBJ0
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Sears:  Could Better Service Have Saved It
https://hubs.ly/H0fbcTv0
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Our thoughts and prayers are with those recovering from Tropical Storm Florence. And we are so grateful for the safety of our clients and staff members that were in the storm's path. #hurricaneflorence #tropicalstormflorence
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To maintain a strong workforce, you have to have engaged in employees, but with the labor shortage where will you find the next generation? Martin Concrete Company has some suggestions in “Building the Next Generation of Skilled Laborers.” For example, have you considered reaching out to the local schools in the area for in-class presentations or hosting on-site visits? So often young people simply don’t know there are other options than a four-year degree. https://hubs.ly/H0dHJHT0
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Employee Engagement is critical to company success. First, you have to find them. Bridge Masters, Inc., has published a blog about just finding and retaining the quality workers. https://hubs.ly/H0dHKwG0 #employeeengagement #qualityemployees
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During a recent visit to one of our clients, a manager noted that in just the past year, he had hired 20 new field technicians to keep up with business but unfortunately had the same number leave. He isn’t the only one with this type of challenge.

https://hubs.ly/H0dHJC_0
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Employee Engagement on the Construction Site
Managers may intuitively know having engaged employees is critical to business success, but recent research also supports this assumption.

https://hubs.ly/H0dHJD-0

#employeeengagement
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Engaging Your Employees = Working on Your Company’s Engine
You may have the best brand, products, and customer friendly processes, but if your employees don’t show up every day ready to put these parts into action, your entire business sputters.

https://hubs.ly/H0dHJvZ0
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Engaging Your Employees = Working on Your Company’s Engine
https://hubs.ly/H0dHs8X0
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Immediate Need for Temporary Phone Survey Analysts to conduct telephone interviews from home, compiling and documenting results and data into our online system for each interview completed. We have a special project that will end August 8. https://hubs.ly/H0cZpV70
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