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Popular on the Blog

This month on the blog, we're digging into how a project portfolio management (PPM) solution can help you launch projects and services to the digital enterprise on schedule and without cost overruns. Plus, we're exploring how to customise your ITIL so that it can deliver the accelerated results your organisation needs. Read the posts trending on our blog:
• The Often-Overlooked Value of PPM in the Digital Enterprise
• The Need for Speed: Soup Up Your ITIL Engine with Agile, Lean, and DevOps
• 5 Productivity-Killing IT Processes You Should Automate Now

@cherwell #blogging
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Tips and Tricks: New Feature in CSM 9.4! Portal Branding in the Hamburger Menu

In this video, you will learn about a new feature in CSM 9.4, which will be released this summer. Discover how to put your own branding on the hamburger menu for responsive screen sizing.

Do you have something you'd like to see as a tips and tricks video? Email danyda.feldman@cherwell.com.

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Conference: The Cherwell Awards Are Open for Nominations

Each year at the Cherwell Global Conference, we celebrate customers who are innovative and forward-thinking—those who have found cool ways to maximize their use of the Cherwell platform. The Cherwell Awards recognize the individuals, teams, and organizations that have made a significant business impact through their use of the Cherwell platform. This year, you may submit your work in four categories:

• Best Dashboard Design
• Best Portal Design
• Most Innovative Use of Cherwell Service Management
• Best Business Outcome (New Category)

For more details and to submit your entry, visit https://lnkd.in/eY7TUK9. Deadline to enter is Friday, June 22, 2018, 11:59 PM MST. Submit your entry for the chance to win a $100 Amazon gift card. Additionally, if your entry is selected as a semifinalist in one of the award categories, you will receive a complimentary registration to the Cherwell Global Conference 2018 (a $1,495 value). We look forward to seeing the amazing work you all are doing.

Email conference@cherwell.com if you have specific questions.

#business #award #teamwork #design #portals
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Workforce Mobility for Cherwell by Mobile 1


For Cherwell customers seeking a mobile application to bring enterprise service management to the field service workforce, Mobile 1’s Workforce Mobility App on iOS and Android integrates Cherwell Service Management incidents and tasks in automated workflows for a seamless experience without the pitfalls of manual integration and costly development.

Enhance customer service through improved execution of service level agreements by enabling field service agents to automate event logging, map client locations, capture client sign-offs, upload images for proof of work, and automatically invoice upon completing the job.
The Workforce Mobility App provides two-way data access to update, capture, and transmit task and incident-related data instantly. Offline data caching will ensure your mobile workforce can continue working without network coverage.

For more information, contact technicalalliances@cherwell.com.

#networking #customerservice #apps
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Aleto Foundation Grand Charity Ball Book via EventBrite: https://www.eventbrite.co.uk/e/aleto-foundation-grand-charity-ball-tickets-44720171236 *Date: Wednesday 20 June 2018 *Time: 18:00 – 01:00 *Dress Code: Black Tie (wear a touch of orange) 3 course dinner Wine Reception Musicians; spoken word performance ‘Sharing Success’ Awards DJ This will be a grand evening of ‘Sharing Success With Tomorrow’s Leaders.’ Schedule for the evening 18:00 Sparkling Wine reception with canapé Raffle, silent auction 19:00 Seating Spoken word performance 19:20 Comperes; welcome guests and announce raffle winners Starters served 19:30 Opening speech by Sir Kenneth Olisa OBE Corporate VIP speech (Company to be confirmed) 19:45 Main course served 20:00 The ‘Sharing Success’ Awards - 6 Awards (1 for each year’s leadership programme (nominated by Aleto) 20:30 Dessert served 20:35 Aleto video 20:45 Live Auction 21:15 Singer
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Featuring the likes of @DanielBreston & @ukcloudpro our next free member event is taking place in Glasgow on June 7th, with a focus on problem management. So if you've got #servicedesk problems, get yourself up to Scotland! http://ow.ly/QP4o30kfqVT
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The Thebes GDPR Auditing application from Cherwell provides an electronic data asset inventory and corresponding data retention schedule to record exactly what personal data you hold, why and for how long.

Utilising the inherent features within Cherwell the tool ensures all activities are fully logged and tracked for accountability and SLA’s are tracked automatically for timed events such as the statutory one month for subject request and 72 hours for data breach reporting to the ICO.

https://www.youtube.com/watch?v=pNUQ6IjRK3c
+Cherwell Software +Not Yet Branded

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The Thebes GDPR Auditing application from Cherwell provides an electronic data asset inventory and corresponding data retention schedule to record exactly what personal data you hold, why and for how long.

https://youtu.be/M9QY8Yjo3RM
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Thebes Implementation Methodology
Here at Thebes Group we have developed an 8-step approach to implementing new software developments for clients. Through the process of client liaison, we work closely to ensure that you, the client, can maximise the full functionality of your ITSM toolkit.

https://youtu.be/XRCeX9XCv-Y

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Richard Josey
Lead ITSM Consultant for Thebes Group
Over 15 years experience in Service Management
Driving force behind many organizations efforts to implement and embed mature service management processes
Consultant / CSI Manager
Chair of the BCS Configuration Management Specialist Group
+Thebes Group +Cherwell Software
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