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The New Wheel Electric Bikes
Bicycle Shop
Today 11:00 am – 7:00 pm
52 followers|337,561 views
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420 Cortland Ave San Francisco, CA 94110, United States
420 Cortland AvenueUSCaliforniaSan Francisco94110
(415) 524-7362newwheel.net
Bicycle Shop, Bicycle Rental Service
Bicycle Shop
Bicycle Rental Service
Bicycle Repair Shop
Today 11:00 am – 7:00 pm
Monday 11:00 am – 7:00 pmTuesday 11:00 am – 7:00 pmWednesday 11:00 am – 7:00 pmThursday 11:00 am – 7:00 pmFriday 11:00 am – 7:00 pmSaturday 11:00 am – 7:00 pmSunday 11:00 am – 7:00 pm
San Francisco's electric bicycle retailer and full service bicycle repair shop in Bernal Heights. We retail ebike brands Stromer, Bionx, BH Easy Motion, Kalkhoff, Focus, and Xtracycle.
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4.8
14 reviews
5 star
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4 star
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Local retailer of high-end performance, electric, sport & urban bicycles, plus rentals & repairs.- Google
"I don't own an electric bike, but as a bike repair shop I highly recommend them!"
7 reviewers
"Their staff is great."
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Wolf S
8 months ago
Before visiting San Francisco I did some research about bike stores /rentals. After reading so many great customer reviews about Karen and Brett's store "The New Wheel" I booked a Stromer from Germany. These people obviously love what they do. For nearly one week I rode the bike not only all over the city more than once:-) I went even to the Muir Woods! and made it with ONE battery charge back to downtown!! Another day I rode over Angel Island. From there went to Tiburon and all the way back to Conzelman Road! I lost one security cable -lock and Karen even didn't charge me for that! Take a spare battery and enjoy unlimited tours throughout your day. I highly recommend this store for excellent customer service and high quality well maintained bikes Thank you Karen, Matt, Brett and Dad:-)"
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Simon Reidy
7 months ago
Staff are highly professional and knowledgeable with an obvious passion for what they do.
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Graham Freeman
a year ago
Our household upgraded to one (hybrid) car & one (Kalhkoff) ebike, saving about $500/mo compared to our old two-car lifestyle. The folks at New Wheel have been great to work with, and their devotion to quality shows in every aspect of their business.
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Dennis Nicholas
2 years ago
Let me say up front that my overall experience with The New Wheel, and the first-rate bike professionals and owners Brett and Karen, and their excellent bike mechanic/technician SB (for Serious Business) and Karen's wonderfully friendly father, Mike, has been more like finding really good friends than finding a really great bicycle shop. They have made me feel totally welcomed and I know that I can trust them to always give me their best in every way when it comes to advice on purchases and service. My experience with The New Wheel began when I made a decision to buy an eBike, an electric powered bicycle. I spent many, many hours doing my research online, to check out all of the options in this field. The bottom line is that there is just a huge amount of information about electric powered bikes out there, and the amount of money I wanted to spend was just $2,000.00. There were so many “good deals” being offered online and in shops in my general area (Sacramento, CA), but I quickly found myself confused and uncertain as to which way to go. I decided that more than anything, I needed to find somebody who was totally knowledgeable about this field that I could trust to put my needs and interests above just making a profit. Well my research led me to believe that The New Wheel and Brett and Karen, in San Francisco, would be just that kind of bike shop with that kind of true Customer Service attitude that is rarely found anymore. I began by speaking with them on the phone and then visiting them in their shop in the middle of Bernal Heights, San Francisco. Brett and Karen, and SB and Mike are just so totally and obviously “good people”, people I felt totally at ease with, that I was totally “sold” on them as people I could have complete confidence in before we even began discussing my desires for an eBike and what would fit my needs. After discussing many different options, and listening to Brett and Karen's advice, I finally decided to keep my current bike and have them install a BionX retro-fit motor and battery. There are a number of different options in the BionX line of products, but Brett and Karen carefully and patiently led me through an explanation of all of these options so I could understand which would best suit my needs and price range. I ended choosing the 48 Volt battery, but there were two options for the motor and Brett helped me choose the best option that fit for my riding needs. I ended up paying just over my $2,000.00 goal and I am just absolutely pleased with my new electric powered ride now. I have not had a chance to really test it on long rides because I came down with the flu a few weeks after my purchase. But I have put over 150 miles on it so far and I have been back to their shop for a free break in tune up. I just love visiting their shop, it's like visiting good friends. I know that I have found the best bike shop in the state of California, and I am looking forward to a long and happy relationship with The New Wheel and Brett, Karen, SB and Mike. I give them 10 Stars out of 5. Double-Plus Excellent. If you are looking for a new bike or service of any kind, you will be greatly rewarded with a visit to this first class bike shop.
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Thomas Strömberg
8 months ago
Thinking about buying an electric bicycle? No one does it better than The New Wheel. They give excellent test-rides where they talk you through the ins and outs of how to best get around with their stock of high-end electric-assist bicycles. They carry everything from large cargo bikes from Xtracycle to speedy street rides.
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Justin Smith
a year ago
This place is great. I used to ride lots and lots. Got married, had kid, riding slowed way down to 0. Moved to SF, rode muni for a while. It's ok, but sometimes it's horrible. It's just never GREAT! I want more GREAT in my day, so I started biking to work. It was great, but by the time I'd get home (I live up a few big hills) I'd be totally spent. What I really wanted was the way to control the amount of exercise I'd get. Some days, pedal hard. Other days let the bike to the work for you. It seemed like just an idea until I took a few rides at The New Wheel. Their staff is great. Very patient, very knowledgeable, and genuinely want to make sure you are happy with an e-Bike. When I got on the Kalkhoof Sahel, I knew I'd buy it right away. Back and forth to work and errands no problem. Up and down, start and stop, longer and shorter - this bike is great for anywhere in the city. I think I've driven a car like 5 times in the last 3-4 months - that was for cargo, not convenience. It's so cool not having to park, using less fossil fuels, and getting some exercise all at the same time. Long live the #eBike and long live #TheNewWheel
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Joseph Nickels
2 years ago
This place is awesome. They were all so friendly. I needed some work done on a bike of mine and they helped me out right away. Quick and easy. I would definitely recommend the new wheel over plenty of the bike shops in the mission. These people are actually knowledgeable about bikes and not just trying to sell you colorful, flashy, "hipster" bikes.
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Alex Bankoff
2 years ago
Never written a review for anything before, but Brett and Karen are great! I live nearby, and as a new bike owner they have not only been really helpful and flexible every time I have come in with a problem (even when I show up after they have closed), but Brett always takes the time to teach me a bit about the repairs he is doing. I don't own an electric bike, but as a bike repair shop I highly recommend them!

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All day #stromer #st2 training yesterday. Peaking under the hood of this bike makes us love it even more. 
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How do you arrive to the #sfgreenbusiness awards in style? Like this! +San Francisco Department of the Environment
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Three new @xtracycle #edgerunners patiently waiting for pickup. #2015 is going to be the year of the #ebike in #sf 
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Mathew is out the door with a @focusbikes Aventura S10 #ebike. Inspired by a commute from Cole Valley to Caltrain, riding with his son, and fun. 
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Andy and Robin, our video guys from @plusmsf prepping our makeshift sound studio for our 2015 promo #video. #scrappy #production #makingitwork
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Unpacking our first #stromer #st2. Excited is an understatement. #ridethefuture
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Have them in circles
52 people
Simon Reidy's profile photo
WanderBikes - Chicago Electric Bikes's profile photo
Dolomiti Electric Bike's profile photo
asif cool's profile photo
Enrique Tang's profile photo
Daccordi Cicli's profile photo
Efrain Sanchez's profile photo
Go Ezy (GoEzy Electric Bikes)'s profile photo
Brian Sinkus's profile photo
 
Look what we got! Go New Wheel! #sfgreenbusiness   #gogreen  
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Yesterday: blown BionX electric motor. Today: a blissful ride in GG park with my daughter. Thanks to +The New Wheel Electric Bikes for the  amazing Sunday!
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Elias and his new #stromer #st1 are making epic time on deliveries across #sanfrancisco
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Bright, beautiful and busy day today @sundaystreets. Great way to end a great season! #openstreets #ridethefuture #mission
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