Response from the owner - a year ago
This is Bob, the owner of The Granite Guy. We appreciate your feedback. It is always our goal to provide the best service possible, and we pride ourselves on our service and the professionalism of our employees.
I would just like to say that I cannot find any record of any appointment being missed, or any record of a remnant being requested on our calendar. If those things happened, I do sincerely apologize, but would like to remind you we are human and we do make mistakes :-)
I do happen to know that you got a great price on that remnant, and as I was walking through the shop the night before your install I was able to see how great your pieces looked on the tables. It is a shame that such a fantastic end result turned into such a negative review and low opinion of my company :-(
The $100 overcharge should have been caught on-site, but was immediately refunded within minutes of me learning of it the next day. As you know, it was for a service that we believed to be necessary at the time of scheduling, but at the point of install it was determined it was not needed. You could have also simply reviewed the invoice before making the final payment :-)
Please call the showroom and ask for me personally if you care to discuss this any further, otherwise I hope you enjoy your gorgeous new countertops, and offer my apologies again for your less than perfect experience with us.