Response from the owner - a week ago
Thanks for the opportunity to welcome you, Tara, and for the feedback of your stay. While we're pleased to hear that you enjoyed many of the comforts of your room, we apologize if others missed the mark. We have addressed the housekeeping concern with our team to ensure our more standard attention to detail resounds consistently through our offerings, and we appreciate you bringing this to our attention. While our Lather bath products are a both green and generally acclaimed, we understand that not all guests have the same preferences, and we also offer complementary disposable options and would encourage you to connect with the team to ensure your preferences are better met, should you return to our property. Whether it's this or anything else to enhance the experience, it's always a pleasure to tailor a memorable one for each of our guests, and we hope to welcome you back and to better showcase this in return travels to Seattle.