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The Condado Plaza Hilton
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What would you do with a free $50 credit per day in the Caribbean? For a very limited time, reserve your next getaway and get a $50 daily credit to be used for amazing scuba diving, a relaxing spa treatment, a romantic dinner, among other activities. 

Your vacation just got better... Book by April 12! http://hltn.me/50Free
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This winter, trade your snowman for a sandcastle and enjoy the warm weather in San Juan. The Winter Escapes Offer includes a $100 resort credit to use during your stay as well as breakfast each morning. 
Enjoy all that San Juan has to offer with a collection of enticing hotel specials and travel packages from The Condado Hilton Plaza in Puerto Rico.
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The Condado Plaza Hilton in Ocean Drive Puerto Rico. Click to read the full article.
http://oceandrivepr.com/…/chocolates-con-ron-en-el-marco-d…/
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The Condado Plaza Hilton in Magacín. Click to read the full article.
http://www.magacin.com/?p=67730
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Destilería Serrallés celebró por sexto año consecutivo la tradicional cata de chocolates con ron, en esta ocasión con un matiz muy especial dado el 150 aniversario de la empresa. La velada se celebró en el Salón Royale del Condado Plaza Hilton, hospedería que ha sido anfitriona de este evento ...
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Winter Is Coming!  Book now to get the lowest rates! http://hltn.me/winter 
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There’s something for everyone during our Black Friday Sale. Book a getaway and receive a $50 daily on-property credit each night you stay. Enjoy a culinary journey, relax at the spa and more. #BlackFriday http://hltn.me/BlackFridayLAC
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999 Ashford Avenue, San Juan, PR 00907
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Have them in circles
35 people
Angel  Rodriguez's profile photo
Cesar A Rodriguez Solis's profile photo
Son de Aqui PR Turismo Interno y Mucho Más's profile photo
Peter Balslev's profile photo
milosz borysławski's profile photo
DEN BAC's profile photo
GOGO Vacations's profile photo
Doubletree By Hilton San Juan's profile photo
Shonte' aka OG Davis's profile photo
 
We are proud to be featured in the Historic Hotels of America. 

Situated between the Atlantic Ocean and Condado Lagoon, The Condado Plaza Hilton is a historic San Juan, Puerto Rico destination elevating the luxury accommodation, dining, meeting, and hospitality experience. Originally built in 1963, this beautiful ocean-front hotel offers top-notch amenities.
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How about having a delicious coffee with this view? I don't know about you but I love the idea! Book with us and experience this wonderful moment. #condadoplazadoesitbetter   #weloveourguests   #shareyourmoment  
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Had enough of the #blizzardof2015 ? Plan your next getaway to The Condado Plaza Hilton and this could be your view! With rates from $179, the timing couldn't be better. http://www.condadoplaza.com/
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It's Cyber Monday and your last chance to book our hotels and resorts in Latin America & Caribbean from only $89 + $50 daily hotel credits. Book now! #CyberMonday http://hltn.me/BlackFridayLAC
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Contact Information
Map of the business location
999 Ashford Avenue San Juan, PR 00907
999 Ashford AvenueUSPRSan Juan00907
+1 787-721-1000hilton.com
Hotel, Casino
Hotel
Casino
Wedding Venue
Beach Resort
Overlooking the Atlantic Ocean & Condado Lagoon, in the Condado area of San Juan. Work out in the fitness center or swim in one of our pools. Amenities include tennis, casino & many restaurants.
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Have them in circles
35 people
Angel  Rodriguez's profile photo
Cesar A Rodriguez Solis's profile photo
Son de Aqui PR Turismo Interno y Mucho Más's profile photo
Peter Balslev's profile photo
milosz borysławski's profile photo
DEN BAC's profile photo
GOGO Vacations's profile photo
Doubletree By Hilton San Juan's profile photo
Shonte' aka OG Davis's profile photo
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4-star hotel
$127
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Booking links sponsored. $141 incl taxes & fees
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Review Summary
4.0
112 reviews
5 star
50 reviews
4 star
39 reviews
3 star
7 reviews
2 star
8 reviews
1 star
8 reviews
Beachfront casino property boasting modern rooms with balconies plus 4 pools, water sports & dining.- Google
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Lyric B
3 weeks ago
I enjoyed every moment of my stay. The staff kept my room clean, fresh linen and clean bedding every single day. Family friendly, my overall experience was great. Even if you need medical care the doctor will come to you but the fee is a little high. Also the food in the hotel is more expensive than on the streets. Other than that it is centrally located close to Old San Juan which is absolutely worth going too!! I would definitely come back and stay again. Lyric and Family!!
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Response from the owner - a week ago
Dear Lyric B, Thank you for taking the time to write a review of our property. I'm very glad you enjoyed every moment of your stay :). Definitely the Old San Juan is worth going to; I personally love it and I always recommend it to all the guests. It's a wonderful experience. Thank you for letting us know that you would come back; it will be pleasure to be of service again. Regards, Carolina Padin Guest Services Carolina.padin@hilton.com
Cherie Johnson
3 weeks ago
My family of three recently came home from a wonderful vacation. The staff is very friendly and welcoming and the hotel staff will go out of their way to please you and make your stay wonderful. Would highly recommend San Juan, and staying at The Condado Plaza Hilton. We will be coming back soon! The Johnson Family Cherie, Madeline and Ivan
Dana Smith
3 months ago
Upon arrival we were greeted with a line of 5 parties waiting to check-in, one employee at the front desk. We waited over 15 minutes before someone finally noticed and sent for some help. We were not offered help with our luggage and then told we had to take the elevator up, cross the bridge and take another set of elevators up to our floor. We paid for a suite and though it was large, the door to the patio stuck, the door to our room stuck and one of the two elevators in our tower broke down, causing crowds of guests trying to utilize one elevator in a large hotel. We also asked THREE different employees over a two night stay (AND TIPPED),a front of the house employee, housekeeping and a manager if we could get a blanket for the sofa - No Blanket was ever delivered. The halls were consistently filled with dirty towels and linens. only being cleaned up after 5 p.m. and the majority of employees were polite, but not overly welcoming. The pool was nice but unusually cold, the hot tub was lukewarm and the beach, though the lagoon was nice and the water clear, if you like waves - I wouldn't recommend staying at this property. Upon check-out we had yet to receive our bill, I had to approach the front desk and request it, then the front desk employee asked if we enjoyed our stay... my response, "not really" he then interrupted me and said - "here is your bill". We moved to another hotel, it was also listed as a 4 star and it SIGNIFICANTLY changed our view of San Juan. It was worth the additional $25's a day for the service, hotel location and comfort. We are HHonor Members and I don't believe we have even stayed at any other HH location with a 4 star rating lacking the cleanliness and service.
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John Polito
4 months ago
The Hotel must have been nice once, and not so long ago. The upkeep and quality of service are indicative of poor or clearly incompetent management. With very few exceptions the staff is completely unresponsive. I booked and paid a bundle for a 3 bedroom suite and upon arrival there were POT ashes and associated spent blunts, throughout the master bedroom dresser drawers, the suite has a panoramic view of the beach and ocean which would have been magnificent if the windows were no filthy inside and out, they look as though they had not been cleaned in 5 years on the outside and uthe inside was covered in toddler and children food related finger prints, these same prints were all over the suites decorations and cabinets. Neither one of the three tvs in the suite were able to receive any cable related functions that would be advertised like ground hog day every time the tv was turned on. The Washing machine which appeared to be brand new was broken No Spin Cycle. The apartment had a nespresso machine however the hotel did not provide the units to make coffee, which are only available by mail order(Device was useless). Dishwasher did work, luckily as it was left full of dirty dishes for me to wash anp away for the fine Hilton company. What brought this experience together was the response from the staff and management once these issues were reported. Literally request after request to have the problems addressed were left unanswered. I am a Hilton Honors member and like the brand, however this property in being mismanaged and the staff are ambassadors of that mismanagement.
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Tom Gorritz
a week ago
change ur staff, bunch of lazy people. everyone treats u like they r doing us a favor when we are paying for the service. the cooler in my room was broken the whole week i couldnt bring bottles of water since u guys charge around 250 a night and cant include even water in the rooms or room service for that matter. what kind of hotel charges that much and has no bevarages in the room or room service or at least a buffet. then u have a restaurant in the hotel that charges 48 dollars for a bistec ensenollao LOL thats insane. ur beers at the pool are 4 dollars for can beer and at the breakfast place on the second floor they r 3 dollars for bottle beer. local beer. the carpets are disgusting the shower door barely opens cus it almost hits the toilet and i asked for a speacial arrangement in the room for my gf a month before check in and they forgot to do it and never did it all those days i stayed there. all u guys try to do is milk the crap out of everyone that stays in this hotel and provide mediocre service. Charging so much money and offering nothing in return, just more expensive stuff and bad service. 24 dollars a day for parking and 200+ a night but no room service and no breakfast unless u pay more money. The worst hotel i ever stayed in.
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Response from the owner - a week ago
Dear Tom Gorritz, Thank you for sharing your comments about your recent stay with us, we do appreciate hearing from our guests, as their comments are vital for us to continue improving our accommodations and services. Please accept my most sincere apologies for the service issues that affected your stay at our resort. We take pride on managing our hotel and delivering service that exceeds the industry norms. It was disheartening to learn that this was not the case during your stay. Your experience will be shared with our Executive Team to ensure they're properly investigated. Thank you for providing us the opportunity to be of service. Regards, Carolina Padin Guest Services Carolina.padin@hilton.com
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Amanda Oliveira Lima
4 weeks ago
I stayed here back in September of 2012 along with two other friends. The hotel was clean and updated. The hotel has a pool, beach on the bay, casino, and lounge/bar on the first floor. The only con was the beach wasn't an ocean-front beach that one might like so that's a trade off. There was a Denny's across the street from the main hotel lobby which offers affordable meals which is nice when trying to balance out your spending. The hotel lobby had a desk where you could sign up to go on excursions that picked you up from the hotel. We did two - El Yunque (the rainforest) and kayaking on the bioluminescent bay. Both were amazing experiences that I would suggest you do if time and money permits. The hotel is located near Old San Juan, about a 10 minute cab ride away. We enjoyed traveling to Old San Juan to enjoy the culture, historical sites, as well as the authentic Puerto Rican food.
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Traci Rule
3 months ago
Let's put it this way... The elevators need to be serviced wasn't sure we were going to make it. Hot tub outside was luke warm. House keepers spent all day on the floor standing around texting and didn't make it to our room until 5pm asking if we wanted maid service that day. The 18% resort fee is a joke it just gives you access to the pools and a towel, big freaking deal. They over charge for the kayaks, paddle boarding etc... We tried the cafe for breakfast that is inside the hotel and my husband received an moldy rotten grape in his fruit and the fix was offering him more fruit (REALLY?) Not impressed think I'm done with Hilton I joined there little member club and not impressed.
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Heather Bennett
6 months ago
Stayed here this past week Oct 20th - 25th . Loved everything about the Hotel, the views were amazing, staff fantastic, and the room overlooking the ocean was lovely. After reading quite a few bad reviews we were worried, we were so happy when we arrived and saw how beautiful the Hotel was. Great location, bus stop right outside 75c bus fare to town. I would highly recommend staying here and hope to do again one day! Loved Puerto Rico went with friends for our 60th birthday celebration and loved every minute of it.
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