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The Condado Plaza Hilton
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Delicious recipe from our Executive Chef Maria Germania
 
Summer Recipe: Cilantro Watermelon Ceviche from +The Condado Plaza Hilton​
A summer staple - fresh ingredients and flavors come together for this delicious "Cilantro Watermelon Ceviche" created by Executive Chef Maria Germania Diaz
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We're excited to announce our new acquisition; KIPSU. A text messaging system for our guests in order to provide a personalized experience. Just be simply sending a text, we will be able to attend your requests, doubts or concerns; making the process faster and effective.
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We are proud to be featured in the Historic Hotels of America. 

Situated between the Atlantic Ocean and Condado Lagoon, The Condado Plaza Hilton is a historic San Juan, Puerto Rico destination elevating the luxury accommodation, dining, meeting, and hospitality experience. Originally built in 1963, this beautiful ocean-front hotel offers top-notch amenities.
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This winter, trade your snowman for a sandcastle and enjoy the warm weather in San Juan. The Winter Escapes Offer includes a $100 resort credit to use during your stay as well as breakfast each morning. 
Enjoy all that San Juan has to offer with a collection of enticing hotel specials and travel packages from The Condado Hilton Plaza in Puerto Rico.
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The Condado Plaza Hilton in Ocean Drive Puerto Rico. Click to read the full article.
http://oceandrivepr.com/…/chocolates-con-ron-en-el-marco-d…/
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The Condado Plaza Hilton in Magacín. Click to read the full article.
http://www.magacin.com/?p=67730
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Destilería Serrallés celebró por sexto año consecutivo la tradicional cata de chocolates con ron, en esta ocasión con un matiz muy especial dado el 150 aniversario de la empresa. La velada se celebró en el Salón Royale del Condado Plaza Hilton, hospedería que ha sido anfitriona de este evento ...
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Winter Is Coming!  Book now to get the lowest rates! http://hltn.me/winter 
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Stay & Play Longer this summer! Stay 3 nights and your fourth night is free, plus enjoy a $100 resort credit. Book your next stay and play a little longer this summer. 
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The only thing missing... is you.

Feat. Hotel: The Condado Plaza Hilton

bit.ly/1S2N5Z4
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What would you do with a free $50 credit per day in the Caribbean? For a very limited time, reserve your next getaway and get a $50 daily credit to be used for amazing scuba diving, a relaxing spa treatment, a romantic dinner, among other activities. 

Your vacation just got better... Book by April 12! http://hltn.me/50Free
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How about having a delicious coffee with this view? I don't know about you but I love the idea! Book with us and experience this wonderful moment. #condadoplazadoesitbetter   #weloveourguests   #shareyourmoment  
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Had enough of the #blizzardof2015 ? Plan your next getaway to The Condado Plaza Hilton and this could be your view! With rates from $179, the timing couldn't be better. http://www.condadoplaza.com/
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Contact Information
Map of the business location
999 Ashford Avenue San Juan, PR 00907
999 Ashford AvenueUSPRSan Juan00907
+1 787-721-1000hilton.com
Hotel, Casino
Hotel
Casino
Wedding Venue
Beach Resort
Overlooking the Atlantic Ocean & Condado Lagoon, in the Condado area of San Juan. Work out in the fitness center or swim in one of our pools. Amenities include tennis, casino & many restaurants.
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4-star hotel
$179
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Booking links sponsored. $231 incl taxes & fees
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Review Summary
4.0
119 reviews
5 star
54 reviews
4 star
39 reviews
3 star
8 reviews
2 star
10 reviews
1 star
8 reviews
Upscale beachfront resort property with 4 pools & a casino, plus 5 restaurants & a fitness center.- Google
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All reviews
Ariana Rivers
a month ago
This hotel used to be amazing, we've been coming here for over 10 years. Watched it transform through the years and though we have had hiccups the management has always managed to do their best to make up where they didn't meet expectations or promised service. Until this last trip. Today is 6/22/2015. The night before we are to leave after a girls weekend of shopping and relaxation. My mother (58), Sister in law (7 months pregnant), and myself (no time for myself - always in work mode). Today, we came back to the room around 4:00pm accessed the safe to remove our personal belongings (laptop, tablet, cellphones). My mother and sister in law left the room just before my conference call at 5:00pm. The call was cut short and I went down to join them 10 minutes later for a coffee at Starbucks. We decided we were going to go to Walmart to get some last minute things. I came back up to the room to collect my bag and briefly looked around and said to myself 'hmm should I put this stuff away' but thought it should be fine. Housekeeping had come and gone, I'll just put the "do not disturb" sign on. We left and returned around 7:15pm. Exhausted from the day and my sister in law started experiencing braxton hicks, she wanted to skype with my brother to try feel better. At this point, she started to look for her tablet which she left on the bed...the bed closest to the balcony. We searched everywhere, unpacked all suite cases, flipped mattresses, I mean we searched absolutely every crevice of this room before we thought to call security. I then thought back to when we first came in the room, my sister in law closed the balcony door and said "wow that noise would have driven me crazy" but no one thought anything of it when she first said it. After being unsuccessful in finding the tablet, and piecing together the door was ajar. It was earlier this afternoon, our bathing suite flew off the balcony because there was a horrible wind storm and my mom was looking over trying to see if she could find it. She made contact with the neighbor and they exchanged a few words on how the wind was bad and she couldn't find her bathing suite. Little did we know they were watching us. I had to make the call. I called around 9....spoke with Alberto from housekeeping who said he would go to security right away. 5 minutes later I hadn't heard anything, I call security and they try to brush me off and send me back to housekeeping. So, I said no I want to speak with your supervisor, who is the person in charge. Then I reached Fernando. Still not trusting that someone would come up. I head down tot he front desk and say I need to see Fernando now. He is there in a minute. He had gone up to find me and heard I was downstairs. I explained him the story. Told him everything. All that we could do at this point was make a report. Each of us in this room had to make a report, as our neighbors left the room and nothing was done or said to them. Because in America you are innocent until proven guilty. We check out tomorrow, his director does not return until Monday and those neighbors had already deleted and erased the tablet as when she signed in online all her information for the product was gone. What an absolute horrible, terrible feeling to have in a hotel we call home when we visit San Juan, Puerto Rico. Since we are in the primary stages to identifying what truly transpired and the hotel has yet to review, entry and exit records of the rooms, also entry and exit records of the balcony doors - I am still hopeful justice will be reached. Thieves do not make it far in life and for them to risk their lives to climb a balcony to steal a tablet, you must be desperate and you should also not be throwing away money in a hotel this nice. People like you belong elsewhere, we work hard for what we have and clearly you only work hard at planning how not to fall off of balconies.
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Michael Pearson
2 months ago
Incredible place, I don't have a single complaint. The pools, pool bar, staff, rooms, lobby, casino, everything was top notch! They have some really great people working there; kind and friendly as can be. Especially the female manager of the hotel check in counter, the pool bartenders, the guys who work the area from the shared beach to the pool area, and the kid who sets you up with chairs and umbrellas... awesome, kind people. We will be back here, no doubt!!
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Cherie Johnson
3 months ago
My family of three recently came home from a wonderful vacation. The staff is very friendly and welcoming and the hotel staff will go out of their way to please you and make your stay wonderful. Would highly recommend San Juan, and staying at The Condado Plaza Hilton. We will be coming back soon! The Johnson Family Cherie, Madeline and Ivan
Amanda Oliveira Lima's profile photo
Amanda Oliveira Lima
3 months ago
I stayed here back in September of 2012 along with two other friends. The hotel was clean and updated. The hotel has a pool, beach on the bay, casino, and lounge/bar on the first floor. The only con was the beach wasn't an ocean-front beach that one might like so that's a trade off. There was a Denny's across the street from the main hotel lobby which offers affordable meals which is nice when trying to balance out your spending. The hotel lobby had a desk where you could sign up to go on excursions that picked you up from the hotel. We did two - El Yunque (the rainforest) and kayaking on the bioluminescent bay. Both were amazing experiences that I would suggest you do if time and money permits. The hotel is located near Old San Juan, about a 10 minute cab ride away. We enjoyed traveling to Old San Juan to enjoy the culture, historical sites, as well as the authentic Puerto Rican food.
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Lorena Mena
a month ago
Stayed here and enjoyed it, the decor was very trendy South Beach type of feel. The staff was great only thing is I was told by staff that It wouldn't be a problem to check in a bit early but when I arrived at noon I had to wait hours till 4pm they say they will call you when a room is available.... Oh! Also there is and $50 charge "resort fee"... But besides this they gave me access to the premises and held my luggage which helped as i was able to play in the casino and have cocktails at the bar with a gentleman named Armando he was very nice and kept my drinks coming, great job! The out door patio was an added plus with an ocean view and lawn chairs the pool, and jacuzzi area was cool lots of spaces to hide out and chill also the building was connected to the one across the street as one building was ocean view and the other was the lagoon with a cross walk to connect both buildings and then Dennys was in the lobby which feed my nightly cravings. The restaurant/cafe on the mezzanine by the bathrooms and casino had great food and drinks at the bar for dinner but the breakfast was very expensive and not good at all. Over all I would definitely recommend this hotel to others I had a ocean view room with great view and the balcony was nice the door handle was a bit rusted by ok, i would totally suggest getting at least one night in the penthouse to enjoy the fabulous then just down grade the room as you will still have access to all the facilities and fixtures, but the rooms are very nice so the more u spend the better it gets definitely will be my place to go to for now on! Another plus was it was on the local bus line where you can take the #21,53 buses to old San Juan for 75¢ there is a number #8 bus trolly that passes by the locals uses this as it's free! This place is located near all the shopping stirp not to far down the road near Aguadilla St. On the corner is a bar/restaurant named (colombo) that has open bar e.i "free drinks "!!! Every Saturday from 10pm til 2am the food is delicious and huge portions for cheap I suggest " if you don't mind people smoking " to sit on the upstairs/outdoor patio to watch people stroll along Ashford Ave. Just a bit of a tip to add to the experience.
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Tom Gorritz
3 months ago
change ur staff, bunch of lazy people. everyone treats u like they r doing us a favor when we are paying for the service. the cooler in my room was broken the whole week i couldnt bring bottles of water since u guys charge around 250 a night and cant include even water in the rooms or room service for that matter. what kind of hotel charges that much and has no bevarages in the room or room service or at least a buffet. then u have a restaurant in the hotel that charges 48 dollars for a bistec ensenollao LOL thats insane. ur beers at the pool are 4 dollars for can beer and at the breakfast place on the second floor they r 3 dollars for bottle beer. local beer. the carpets are disgusting the shower door barely opens cus it almost hits the toilet and i asked for a speacial arrangement in the room for my gf a month before check in and they forgot to do it and never did it all those days i stayed there. all u guys try to do is milk the crap out of everyone that stays in this hotel and provide mediocre service. Charging so much money and offering nothing in return, just more expensive stuff and bad service. 24 dollars a day for parking and 200+ a night but no room service and no breakfast unless u pay more money. The worst hotel i ever stayed in.
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Response from the owner - 3 months ago
Dear Tom Gorritz, Thank you for sharing your comments about your recent stay with us, we do appreciate hearing from our guests, as their comments are vital for us to continue improving our accommodations and services. Please accept my most sincere apologies for the service issues that affected your stay at our resort. We take pride on managing our hotel and delivering service that exceeds the industry norms. It was disheartening to learn that this was not the case during your stay. Your experience will be shared with our Executive Team to ensure they're properly investigated. Thank you for providing us the opportunity to be of service. Regards, Carolina Padin Guest Services Carolina.padin@hilton.com
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Lyric B
3 months ago
I enjoyed every moment of my stay. The staff kept my room clean, fresh linen and clean bedding every single day. Family friendly, my overall experience was great. Even if you need medical care the doctor will come to you but the fee is a little high. Also the food in the hotel is more expensive than on the streets. Other than that it is centrally located close to Old San Juan which is absolutely worth going too!! I would definitely come back and stay again. Lyric and Family!!
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Response from the owner - 3 months ago
Dear Lyric B, Thank you for taking the time to write a review of our property. I'm very glad you enjoyed every moment of your stay :). Definitely the Old San Juan is worth going to; I personally love it and I always recommend it to all the guests. It's a wonderful experience. Thank you for letting us know that you would come back; it will be pleasure to be of service again. Regards, Carolina Padin Guest Services Carolina.padin@hilton.com
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Harry May
2 months ago
do not let them talk you into a junior suite for 10.00 dollars more, what ripoff supposed to be ocean view sure if you can see past the run down building you can maybe see a little ocean, no hot water for shower let water run for hour drain in sink gurgled, all in all total disappointed would expect this from a cheap hotel. have been hilton honors member since 2009 only one elevator was working the starbucks that was located in hotel need to learn how to make coffee
Response from the owner - 2 months ago
Dear Harry May, Thank you for taking the time to share your experience. As painful as it was to read, we are grateful to be aware of the issues that affected your stay, as this is the only way we can address them and prevent similar problems from arising in the future. We are even more grateful to have this opportunity to assure the members of Google+ that we have taken each of these comments extremely seriously. We apologize for the different inconveniences you encountered; specially the elevator one. We're currently working on our elevator renovation project, which includes room key system to access to room floors. Your comment will be shared with the Executive Team to ensure this is used to improve guest experience. At your service, Carolina; Carolina.padin@hilton.com