Response from the owner - 2 months ago
Dear Harry May,
Thank you for taking the time to share your experience. As painful as it was to read, we are grateful to be aware of the issues that affected your stay, as this is the only way we can address them and prevent similar problems from arising in the future. We are even more grateful to have this opportunity to assure the members of Google+ that we have taken each of these comments extremely seriously. We apologize for the different inconveniences you encountered; specially the elevator one. We're currently working on our elevator renovation project, which includes room key system to access to room floors. Your comment will be shared with the Executive Team to ensure this is used to improve guest experience.
At your service,