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The Chip Merchant
Computer Consultant
Today 8AM–6PM
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The Chip Merchant

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Ransomware creators have shifted their focus away from consumers and are now targeting small-to-medium businesses.
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The Chip Merchant

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Be careful. That 'Win10Installer.zip' file attached to the email isn't what you think it is!
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Have them in circles
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The Chip Merchant

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OS X 10.11 aka “El Capitan” will be available on Wednesday, September 30th, 2015. Mac users can download and install the upgrade from the Mac App Store.
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It looks like Windows 10 may turn out to be a hit.
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Firefox users are being urged to update to version 39.0.3 (or 38.1.1 for Enterprise users).
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Only a few more days until Windows 10 is officially released!
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Contact Information
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5560 Ruffin Rd, Suite 1A San Diego, CA 92123
5560 Ruffin Rd, Suite 1AUSCaliforniaSan Diego92123
(858) 268-4774thechipmerchant.com
Computer Consultant, Computer Store
Computer Consultant
Computer Store
Computer Repair Service
Computer Support and Services
Today 8AM–6PM
Thursday 8AM–6PMFriday 8AM–6PMSaturday ClosedSunday ClosedMonday 8AM–6PMTuesday 8AM–6PMWednesday 8AM–6PM
The Chip Merchant is committed to providing customers with the most innovative computer products, services and solutions using leading-edge technology to meet or exceed their requirements.

We provide a wide variety of IT services in San Diego County and nationwide. Our offerings include IT consulting & support, managed services, OEM services, computer repair, computer hardware and software sales, network configuration, tech support, and much more.

Visit our website or give us a call at (858) 268-4774 to learn more about our services. We offer free IT network consultations for businesses in San Diego County. 
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"...because they handled their business with professionalism and respect."
"...so people can be informed about shady companies like this."
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Have them in circles
211 people
Tech Tips Portal's profile photo
Far shad's profile photo
Blaženko Drmić's profile photo
Brenda Jenkins's profile photo
Ваня Ирвин's profile photo
Keith Williamson's profile photo
diya meet's profile photo
Tiit Matsi's profile photo
Syafi' el-Syada's profile photo
All reviews
bruinglaze
4 months ago
San Diego Computer Consultants/The Chip Merchant (I am not sure why they have two profiles/names) has caused irreparable damage to my computer, and are refusing to pay for any of it. If you read nothing else in my review, read that. I brought my laptop in to SDCC/The Chip Merchant this summer for power issues I was experiencing while studying for the Bar Exam, which requires a working computer 24/7! They said they would take a look and get back to me. Come about a week later, they say a pin in my power jack was damaged, and they would attempt to resolder it. They did so for $120, and my computer seemed to be working fine for another 2 months. Then, the same issues began happening again. I returned to them, and they charged me another $120 to resolve the issue. Without my consent, they installed a new power jack, and returned the computer to me. I plugged it in, studied for approximately four hours, and the power jack exploded, as in "POP", and smoke began billowing from the power input. FOUR hours of use and the laptop was now completely inoperable. I returned to San Diego Computer Consultants/The Chip Merchant with this new problem, and they said they would take a look. More than a month later, they call me and tell me my motherboard is irreparably damaged and they cannot replace or repair it. They then have the gall to tell me that they will only refund the money I paid to them, and not pay to repair or replace any of my now destroyed computer. So not only do I now NOT have a working computer (albeit one with power issues), I don't have a working computer AT ALL. This company destroyed my computer and has refused to take any responsibility for it. I am not asking to get rich, I am not asking for a brand new computer. I am asking for them to pay for the damage they have done to my computer, and they refuse. To add insult to injury, I picked up my now useless laptop, and they edited their invoice to make it appear as if they are not responsible for any damage to my machine. From everything I have seen, SDCC/The Chip Merchant is a shady company who care about nothing but money. An honest company would admit they were wrong, pay for what they've done, and be receiving a five star review from me right now because they handled their business with professionalism and respect. Instead, SDCC/The Chip Merchant seems to have behaved only to cover themselves once they learned what happened to my computer. I hope my experience enlightens you to the behavior of this company, whom (it goes without saying) I will NEVER be patronizing again, and I will be posting this story on any available outlet so people can be informed about shady companies like this.
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Response from the owner - 4 months ago
I am sorry for your situation, I understand where you are coming from, but I must respond to set the record straight and add important points to your complaint. First, you brought your laptop on 5/7, we fixed and returned immediately it on 5/8. Second time took a bit longer because we replaced the power jack which required first you approval, and second, to order the part end get it in-house. This was not done without approval as you mentioned in your complaint. You brought it on 6/16 and we returned it on 6/26. Before we delivered we stressed tested the computer for 24 to 48 hours to ensure this worked properly. You brought it up a third time, and indeed a short had caused the motherboard to fail. It took about 3 weeks to get back to you this time, mainly because we were looking to replace the motherboard and return a functioning laptop, which is in the notes and the communication between you and Rob, our technician. When the power jack fails, the underlying issue is a manufacturer fault, which could be the board, the power jack, or both. There is no way to know what the problem is. While most of the times the faulty board is fixable, there are situations in which it is not, like in the case of your laptop. Again, the average motherboard component comes from a production line and is stress tested to last and endure portability and a level of mishandling, so when a power jack breaks off there is an underlying problem that clearly is not visible or noticeable to the buyer and in this case the repair technician, and is virtually irreparable. So you are aware, San Diego Computer Consultants, which is the computer repair business within the organization, has been in business for 10 years, the last 3 under my ownership, and this is the first laptop we have a problem while soldering the power jack. As far as your attacks on the business being shady or caring about nothing but money, that is 100% false, and we have plenty of feedback to sustain my claim. We did not and do not alter our invoices to suit a situation. The fact of the matter is, like every other service business, and I encourage you to check this with the next computer repair service company, we have to limit our liability to the total cost of the products and/or services the customer paid. If you review the back of every single invoice and sales order, from 5/7 through the last one we provided you with, you will see that statement over and over. Last but not least, the reason we took a long time to get back to you the last time you brought the laptop was because, as I mentioned above, we attempted to source a new motherboard for your laptop and cover the cost with the $240 in services you had already paid. Again, this is in the email exchange between you and our technician Rob. Be aware that the average time to replace the motherboard and reinstall all components connected to it, install the OS or run a repair install if needed, and test the final repaired laptop is about another 2 hours, which we expected to eat as a result and as part of customer service. We were unable to find a replacement part unfortunately, I suspect the computer was too old, discontinued, or there were other issues with its availability. Again, I am sorry for your situation, I do understand where you are coming from. And while this doesn't help your situation, I certainly hope this helps provide a clear explanation of the events that took place, the reason for the failure, and our attempt to provide resolution. Best regards, Jorge Ruiz de Castilla President