Response from the owner - a year ago
Ken has a point: $350 for an appliance repair isn't usually happy news, especially in today's economy. But providing in-home appliance repair with the skill, speed, and guarantees that we offer does bring a lot of joy to folks in our area who prize convenience, honesty, and reliability. Many hours are spent behind the scenes to train and research for repairs so that we can be in and out of your home lickety-split. We're very sorry that the repair fee caused Ken distress. We quoted the fee up front to him, as we do to all customers, using a national appliance repair pricing service to keep things as transparent as possible, and he gave us the go-ahead. I suppose we could have dawdled and taken our time on the repair, which would have given him more perception of value, but most people seem happy when I get them up and running quickly and then let them get on with their day.