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Terry's Car Care
Auto Repair Shop
Today Closed
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332 W Johnson St Madison, WI 53703
332 West Johnson StreetUSWisconsinMadison53703
Auto Repair Shop, Auto Tune Up Service
Auto Repair Shop
Auto Tune Up Service
Brake Shop
Car Inspection Station
Car Stereo Store
Diesel Engine Repair Service
Engine Rebuilding Service
Mechanic
Oil Change Service
Radiator Repair Service
Today Closed
Sunday ClosedMonday 7:30AM–5:30PMTuesday 7:30AM–5:30PMWednesday 7:30AM–5:30PMThursday 7:30AM–5:30PMFriday 7:30AM–5:30PMSaturday Closed
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Review Summary
4.0
31 reviews
5 star
21 reviews
4 star
2 reviews
3 star
1 review
2 star
2 reviews
1 star
5 reviews
"Will graciously pulled my truck in the service area and examined the issue."
"Horrible experience, rude people, untrustworthy and overpriced."
"The staff is knowledgeable, polite and efficient."
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Matthew Wykle's profile photo
Matthew Wykle
2 months ago
I called first thing in the morning about getting my A/C tested and repaired. They were able to get me in the same day and complete the repairs. Great service and cost was at the lower end of the range I found online for A/C repairs. The location is very convenient if you work downtown; drop off in the morning and pick up at the end of the day.
Gittyhorse Films's profile photo
Gittyhorse Films
a month ago
These nice folks are straight shooters. They have fair prices, informative, and seem very honest. I definitely recommend them for car care needs.
Rachel Glab's profile photo
Rachel Glab
2 months ago
Way overpriced. High charge for battery install. Rude to handicapped person in need of assistance. Friendly mechanic from elsewhere happened to be nearby and came to assist at no charge. Glad to see that there are still good people out there even if they're not at Terry's Car Care.
Annabelle Clawson's profile photo
Annabelle Clawson
5 months ago
I've always had good experiences here. The staff is friendly and knowledgable and I've never felt like I've been overcharged for anything.
Response from the owner - 5 months ago
Thanks for your business and your review
Britta Rued's profile photo
Britta Rued
a month ago
Great service and extremely competitive prices for the market in Madison. Terry's was able to get me in and out with a fixed car in no time. If I'm in town again and have any car issues, this is the place I will go.
Response from the owner - a month ago
Thanks for your business and your review.
Mandar Bawadekar's profile photo
Mandar Bawadekar
6 months ago
Please beware of these crooks. I made a mistake when I went to Terrys Car Care to buy a used car, even after reading negative reviews on Yelp and getting bad feedback from my college friends. But I had really liked the car as displayed in their misleading advertisement on craigslist. I was a very naive first time car buyer and these guys sold me this 'lemon car' for which the engine light turned on in a week, several parts started showing problems within 2 weeks and then in a month the transmission failed and the car stopped in the middle of a freeway. I bought the car for $6000 and had to spend additional $4500 the same month, to get everything repaired and make the car drive-able, can you believe it? There was no help in this matter from Terrys. I even lodged a complaint at the Madison DMV, but it didn help as there are no strict laws to protect such used car deals. Once you buy a used car 'as is' and walk out of the shop you are literally on your own. Thus please think 10 times before buying a used car and 1000 times when you buy it from Terrys car care. Apart from used cars, for all other services these guys charge 30% higher than other shops. My suggestion is that before you take their service, please ask for quotes from at least 2-3 different shops in vicinity. I think all the super positive reviews here are posted by either friends or family members of Terrys car care. My best wishes are with everyone who service their car at this shop.
• • •
Response from the owner - 6 months ago
I am sorry this person had a bad experience. Anyone can post anything on line. I would ask you to examine the facts and arrive at your own conclusions. Would I be in business for over 45 years if my products and service are as alleged by this person? Would I be endorsed by AAA or NAPA AutoCare if my organization was substandard and reflected badly on the companies that endorse me? Would I be on the Advisory Board and a member of the Better Business Bureau if I didn't value my reputation? I can assure you that the DOT investigators spent a substantial amount of time investigating this person's allegations regarding misconduct on our part. This included interviews with the facility that performed the repairs to the vehicle after it was purchased. It was the opinion of both of these independent third parties that there was no misconduct on our part .In fact, in the 25 years I have been selling used cars, this is the first complaint filed with the DOT. I am required by law to abide by the statutes of the State of Wisconsin regulating the sales of used vehicles. I could be fined or loose my license if I don't follow the law. Not one one allegation made by this person had any basis in fact, Can you really believe the hundreds of posted "super positive reviews here are posted by either friends or family members of Terry's Car Care". If I was the devil incarnate as described, I certainly wouldn't have any friends, so I must have the biggest family in recorded history. Every review posted has been verified by independent third part companies to ensure they are posted by our actual customers. Please visit terryscarcare.com to read our independently certified reviews to judge for your selves. If our advertisement was indeed "misleading" as described, why would they have purchased the vehicle? If their "college friends" really provided negative feedback as described, why would they but the vehicle? The facts stated in this review and the actions taken by the reviewer are cause to question the facts as presented in this review.
Amethyst Begley's profile photo
Amethyst Begley
a month ago
They helped us with an expensive repair. Communication was prompt and clear. Repairs took a little longer than we thought, but I think it was due to waiting for the part. Even with that, we didn't have to wait too long.
Steve Pelch's profile photo
Steve Pelch
a year ago
My daughter had her car towed here. It had stopped running and I feared it had blown the engine. Knowing the car's history I called and spoke to Calvin - letting him know the engine was probably seized. A day later he called back and stated the engine was seized, and a new engine would run $4,000. I called several other shops and received estimates of $3,200 and $3,500. I decided to have him replace the engine because I live in Green Bay, and my daughter is going to school in Madison. The inconvience of having it towed again was not worth just paying the repair. I drove to Madison to authorize and pay for the repair. When I arrived I noticed the grille was smashed out of the car. I also noticed the fog light assembly was smashed and pushed through the front bumper. I also noticed the lower shroud on the bottom of the engine by the passenger front wheel was dragging on the ground. Of course, Terry's denied doing any of this and indicated the tow company must have done it. I actually have a picture of the car on the tow truck flat bed with no damage. Terry's did $1,500 damage to the car! With this new damage I decided not to repair the car, so naturally Terry's charged me $90 for telling me the engine was seized - which I had already known. Esentially they trashed my car, and charged me $90 to tell me something I already knew. Never use Terry's. Horrible experience, rude people, untrustworthy and overpriced.
• • •
Response from the owner - a year ago
We performed the agreed inspection for the agreed price, and the results we provided were accurate. Furthermore, we stored their vehicle for over 10 days at no charge. Terry's Car Care did not damage this vehicle and has a video recording to prove it. Terry's Car Care provides free estimates, and did not charge this customer for this estimate, only the testing and inspection necessary to determine their problem, Brianna Eisch called regarding the service of her Cobalt. She was informed, that when the vehicle arrived we would make a preliminary inspection at no charge, and at that point we would contact her with the results. Bill checked the engine oil. The oil was full and relatively clean. Bill checked the coolant. The coolant was full and didn't show signs of oil contamination that could indicate catastrophic engine failure. After attempting to start the vehicle, the engine would not crank. Bill called and contacted Brianna. Bill explained the situation. In order to eliminate less expensive solutions than a seized engine, it would involve performing some electrical tests to eliminate problems with the battery, starter, and associated wiring. If this system tested OK, we needed to determine if we could manually move the engine. We needed to remove the passengers side inner fender liner to gain access to the crankshaft. The electrical tests passed. We advised Brianna the fee for the testing and inspection would be approximately $100.00. She agreed and asked us to continue with the inspection and testing for the agreed price. After performing the inspection, we contacted Brianna and informed her that the engine had suffered internal damage. At this point, Brianna stated she needed to contact her parents to attempt to arrange payment. Brianna's step-father, Steven Pelch, called us and indicated he would travel to Madison from Green Bay, and would inspect the vehicle during the upcoming weekend. Following his inspection of the vehicle, he would advise us of how he would proceed.. On Monday, Steven Pelch arrived at our place of business and inquired about the damage to his vehicle. Calvin informed Steve Pelch we didn't damage the vehicle, and in his opinion the damage was pre-existing or was caused by the towing company. At that time Steve Pelch agreed with Calvin's assessment and the conversation regarding the damage ended. According to the company that towed Brianna Eisch's vehicle, they have no record of anyone contacting them regarding possible damage to the vehicle. If Steve Pelch had inquired further, I would have been happy to play the surveillance recording of his vehicle being unloaded by the Towing Company, and the subsequent damage that occurred. I invite Steve Pelch to view the video, so he can post a retraction of his claim we damaged his vehicle.

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Terry's Car Care

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Our team strives for superior customer service and satisfaction. Thank you for the positive review! We appreciate your business!
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Our team strives for superior customer service and satisfaction. Thank you for the positive review, Celia! We appreciate your business!
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Terry's Car Care

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Our team strives for superior customer service and satisfaction. Thank you for the positive review, Alex! We appreciate your business!
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Our team strives for superior customer service and satisfaction. Thank you for the positive review, James! We appreciate your business!
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Terry's Car Care

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Our team strives for superior customer service and satisfaction. Thank you for the positive review, Annabelle! We appreciate your business!
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Terry's Car Care

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We received another 5 star review! Our team strives for superior customer service and satisfaction. Thank you for the positive review and endorsement, Paul!
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Terry's Car Care

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Our team strives for superior customer service and satisfaction. Thank you for the positive review, Jo! We appreciate your business!
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Terry's Car Care

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Our team strives for superior customer service and satisfaction. Thank you for the positive review, Jess! We appreciate your business!
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Terry's Car Care

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Our team strives for superior customer service and satisfaction. Thank you for the positive review, Katlyn! We appreciate your business!
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Terry's Car Care

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Review By: Annabelle Clawson
I've always had good experiences here. The staff is friendly and knowledgable and I've never felt like I've been overcharged for anything. https://maps.google.com/?cid=8412548263783121288
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Terry's Car Care

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We received another 5 star review! Our team strives for superior customer service and satisfaction. Thank you for the positive review and endorsement, John!
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Terry's Car Care

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We received another 5 star review! Our team strives for superior customer service and satisfaction. Thank you for the positive review and endorsement, Colleen!
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