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Madison Auto Repair | Tires & Service | Terry's Car Care Madison
Auto Repair Shop
Today 7:30 am – 5:30 pm
28 followers|463,829 views
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332 W Johnson St Madison, WI 53703
332 West Johnson StreetUSWisconsinMadison53703
(608) 616-4255terryscarcare.com
Auto Repair Shop, Tire Shop
Auto Repair Shop
Tire Shop
Brake Shop
Radiator Shop
Wheel Alignment Service
Muffler Shop
Oil Change Service
Diesel Engine Repair Service
Transmission Shop
Today 7:30 am – 5:30 pm
Monday 7:30 am – 5:30 pmTuesday 7:30 am – 5:30 pmWednesday 7:30 am – 5:30 pmThursday 7:30 am – 5:30 pmFriday 7:30 am – 5:30 pmSaturday ClosedSunday Closed
Terry's Care Care Madison Wi has been a Madison Auto Repair Shop and Madison Tire dealer to downtown Madison for over 45 years. Terry's ASE Certified technicians repair all makes and models of cars or trucks, including GM certified to repair hybrid vehicles. 

We are also a premier Madison tire dealer for Goodyear, but we carry all brands of tires and wheels. As a Madison Napa Car Care Center we offer the finest products with a 2 year 24,000 mile Nationwide Peace of Mind Warranty at over 13,000 locations nationwide. If your vehicle needs a timing belt, clutch, differential service, or a light bulb, Terry's Certified Master Technicians can usually provide one day service. Your appointment guarantees prompt service.
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Review Summary
4.2
25 reviews
5 star
18 reviews
4 star
1 review
3 star
1 review
2 star
2 reviews
1 star
3 reviews
"Great service and fair prices."
"Horrible experience, rude people, untrustworthy and overpriced."
"The staff is knowledgeable, polite and efficient."
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28 people
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All reviews
Steve Pelch
3 months ago
My daughter had her car towed here. It had stopped running and I feared it had blown the engine. Knowing the car's history I called and spoke to Calvin - letting him know the engine was probably seized. A day later he called back and stated the engine was seized, and a new engine would run $4,000. I called several other shops and received estimates of $3,200 and $3,500. I decided to have him replace the engine because I live in Green Bay, and my daughter is going to school in Madison. The inconvience of having it towed again was not worth just paying the repair. I drove to Madison to authorize and pay for the repair. When I arrived I noticed the grille was smashed out of the car. I also noticed the fog light assembly was smashed and pushed through the front bumper. I also noticed the lower shroud on the bottom of the engine by the passenger front wheel was dragging on the ground. Of course, Terry's denied doing any of this and indicated the tow company must have done it. I actually have a picture of the car on the tow truck flat bed with no damage. Terry's did $1,500 damage to the car! With this new damage I decided not to repair the car, so naturally Terry's charged me $90 for telling me the engine was seized - which I had already known. Esentially they trashed my car, and charged me $90 to tell me something I already knew. Never use Terry's. Horrible experience, rude people, untrustworthy and overpriced.
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Response from the owner - 3 months ago
We performed the agreed inspection for the agreed price, and the results we provided were accurate. Furthermore, we stored their vehicle for over 10 days at no charge. Terry's Car Care did not damage this vehicle and has a video recording to prove it. Terry's Car Care provides free estimates, and did not charge this customer for this estimate, only the testing and inspection necessary to determine their problem, Brianna Eisch called regarding the service of her Cobalt. She was informed, that when the vehicle arrived we would make a preliminary inspection at no charge, and at that point we would contact her with the results. Bill checked the engine oil. The oil was full and relatively clean. Bill checked the coolant. The coolant was full and didn't show signs of oil contamination that could indicate catastrophic engine failure. After attempting to start the vehicle, the engine would not crank. Bill called and contacted Brianna. Bill explained the situation. In order to eliminate less expensive solutions than a seized engine, it would involve performing some electrical tests to eliminate problems with the battery, starter, and associated wiring. If this system tested OK, we needed to determine if we could manually move the engine. We needed to remove the passengers side inner fender liner to gain access to the crankshaft. The electrical tests passed. We advised Brianna the fee for the testing and inspection would be approximately $100.00. She agreed and asked us to continue with the inspection and testing for the agreed price. After performing the inspection, we contacted Brianna and informed her that the engine had suffered internal damage. At this point, Brianna stated she needed to contact her parents to attempt to arrange payment. Brianna's step-father, Steven Pelch, called us and indicated he would travel to Madison from Green Bay, and would inspect the vehicle during the upcoming weekend. Following his inspection of the vehicle, he would advise us of how he would proceed.. On Monday, Steven Pelch arrived at our place of business and inquired about the damage to his vehicle. Calvin informed Steve Pelch we didn't damage the vehicle, and in his opinion the damage was pre-existing or was caused by the towing company. At that time Steve Pelch agreed with Calvin's assessment and the conversation regarding the damage ended. According to the company that towed Brianna Eisch's vehicle, they have no record of anyone contacting them regarding possible damage to the vehicle. If Steve Pelch had inquired further, I would have been happy to play the surveillance recording of his vehicle being unloaded by the Towing Company, and the subsequent damage that occurred. I invite Steve Pelch to view the video, so he can post a retraction of his claim we damaged his vehicle.
Sean Scholl
2 months ago
These guys are fantastic! Bill was nothing but an absolute pleasure to work with and the pricing was more than fair. As the concierge for Ovation 309 I will be recommending these guys to all of the residents and everyone else!
Response from the owner - 2 months ago
The trained professionals at Terry's Car Care really care about you and your car.Our staff is dedicated to providing the outstanding customer service you would expect and deserve from a professional repair facility. Thanks for recognizing our effort.and your willingness to share your experience with others. We really do appreciate your feedback and your business. Thanks for choosing Terry's Car Care.
Christian Schoning
a year ago
**UPDATE** Today I received in the mail the most aggressive letter I've ever received, hand signed by Mr. Will C Sparks himself. This is in response to some negative feedback I gave to AAA on their survey, essentially the same as what I wrote below. A few highlights from the letter: "I am so concerned we can't meet your expectations of customer service I made a note in your customer profile so we can decline to service your vehicle should you accidentally call us again." and "Instead of being happy you received services discounted over $200 you complain...we call customers like you "Someone Else's' customer". So, instead of taking customer feedback to improve and being appreciative for it, the President of Terry's will send you a personalized attack letter. IS THIS REALLY WHERE YOU WANT YOUR CAR SERVICED? ----------- ----------- I give them a two because at the end of the day a $20 oil change (they had a special) is pretty good and the guys were quite friendly when I called. They have the customer service part down. HOWEVER, the rest of my experience there would lead me to not go back. As a part of the oil change special they also did a bunch of free inspections (i.e. ways to find other things to get you to pay for). With my car they found three things. The windshield wipers were indeed bad, so I had them replaced for about $30, which I was fine with, though the replacements they put on seem a bit flimsy. But, the other two were ridiculous. Worse of the two was them telling me my taillight was out and it would be $35 to replace the bulb. First of all, that's a crazy high price, but worse yet is that there was NOTHING wrong with my taillight! There is a wiring problem, so since the summer my car's dashboard keeps saying the taillight is out, but if they took the two seconds to actually check if the light was working or not as I did later that night, they would've seen there was no problem. The fact that they just saw the message and were going to charge me $35 to fix a non-existent problem really irritates me. The second thing they said was that my brakes were 90% worn down and I should shell out $1,000 (!!!) to have them exchanged. I don't really see an issue with my brakes now, and from the research I've done it should not cost 1 grand to replace brakes. I think their laziness on the brake light is what is going to keep me from coming here again, no matter their deal on oil changes. They are clearly not above the "charge people for whatever you can get away with" mentality of many auto mechanics. I've had a great experience with American Auto on the East Side, I'll be bringing my car there if I need something again.
• • •
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Nicholas Kreuziger
a year ago
Amazing service! I took my car in to get my manifold gaskets (after previously being warned by them last time they were going out) swapped out after noticing some oil in my radiator fluid. I took it in, they noticed the spark plugs were out as well and I was able to get gaskets/plugs/coolant and oil flushed successfully. A day after I noticed residual oil left in the coolant tank (no fault of theirs) and gave a call. That day I got the car in, and was offered a full cleaning of the coolant tank, a swap of radiator hoses in addition to a new radiator cap free of charge. These people really care about their customers and are willing to do what it takes to keep your car running. I would recommend Terry's Car Care to any of my friends for a car fix.
• • •
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Marina Boneva
4 months ago
The staff is knowledgeable, polite and efficient. They address my concerns and explain everything in detail. The price is fair, and the service they've done on my car, has been consistently of excellent quality and reliable.
Response from the owner - 4 months ago
Thanks for your business and your review
Jenny Schroeder
10 months ago
I have been bringing my cars to Terry's for about 14 years now and am never disappointed (I don't use always and never very often). They were able to see what needed to be done on my "new" old car and complete all the work same day, which is very important to me. Financing same as cash makes it realistic to do all the work I need in one shot. Thank you guys!!! I know I can count on you
Ben Gumz
a year ago
Terry's Car Care staff were very helpful in trouble shooting, assessing and getting our 2011 Jeep Grand Cherokee and 2005 Chevy Colorado back on the road. We appreciate Marcus and Will's professionalism and break down of our vehicles needs in order to keep them maintain and serviced. We have two other colleagues that take their vehicles to this facility, also. We will be back. Thank you and keep it up guys.
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Craig Schultz
11 months ago
My car is a 1990 Jaguar XJ-S and the mechanics at Terry's understood how to diagnose and work on it from the first time I brought it in. If it has an engine or motor, four wheels, seats and a steering wheel, regardless of age, I've been recommending everyone I know to take their car to Terry's.

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