Response from the owner - 3 months ago
We performed the agreed inspection for the agreed price, and the results we provided were accurate. Furthermore, we stored their vehicle for over 10 days at no charge.
Terry's Car Care did not damage this vehicle and has a video recording to prove it.
Terry's Car Care provides free estimates, and did not charge this customer for this estimate, only the testing and inspection necessary to determine their problem,
Brianna Eisch called regarding the service of her Cobalt. She was informed, that when the vehicle arrived we would make a preliminary inspection at no charge, and at that point we would contact her with the results. Bill checked the engine oil. The oil was full and relatively clean. Bill checked the coolant. The coolant was full and didn't show signs of oil contamination that could indicate catastrophic engine failure. After attempting to start the vehicle, the engine would not crank. Bill called and contacted Brianna. Bill explained the situation. In order to eliminate less expensive solutions than a seized engine, it would involve performing some electrical tests to eliminate problems with the battery, starter, and associated wiring. If this system tested OK, we needed to determine if we could manually move the engine. We needed to remove the passengers side inner fender liner to gain access to the crankshaft. The electrical tests passed. We advised Brianna the fee for the testing and inspection would be approximately $100.00. She agreed and asked us to continue with the inspection and testing for the agreed price. After performing the inspection, we contacted Brianna and informed her that the engine had suffered internal damage. At this point, Brianna stated she needed to contact her parents to attempt to arrange payment. Brianna's step-father, Steven Pelch, called us and indicated he would travel to Madison from Green Bay, and would inspect the vehicle during the upcoming weekend. Following his inspection of the vehicle, he would advise us of how he would proceed.. On Monday, Steven Pelch arrived at our place of business and inquired about the damage to his vehicle. Calvin informed Steve Pelch we didn't damage the vehicle, and in his opinion the damage was pre-existing or was caused by the towing company. At that time Steve Pelch agreed with Calvin's assessment and the conversation regarding the damage ended. According to the company that towed Brianna Eisch's vehicle, they have no record of anyone contacting them regarding possible damage to the vehicle. If Steve Pelch had inquired further, I would have been happy to play the surveillance recording of his vehicle being unloaded by the Towing Company, and the subsequent damage that occurred. I invite Steve Pelch to view the video, so he can post a retraction of his claim we damaged his vehicle.