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Terry Golesworthy
Works at The Customer Respect Group - Strategy consultants for corporate online practices covering web and social media to best serve customers and thereby to enhance the channel
Lives in ipswich, ma
341 followers|82,681 views
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Terry Golesworthy

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Why agents need social - love comments, interested if you agree or disagree
You can't get away from the incessant carping on about social media; about how Facebook would be the third largest country in the world, that a third of millenials are social in agents the bathroom and that the trusted expert is not trusted as much as a total stranger with enough time on their ...
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GO Social and love it
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Data does not lie
 
Insurers on Twitter - latest follower numbers and growth http://ow.ly/vSexr
Jake from State Farm, JakeStateFarm, 12500, 460.79, 1082. IBC Canada, IinsuranceBureau, 4951, 14.16, 533. USAA Help, USAA_help, 10800, 10.94, 407. Mutual of Omaha, Myahamoment, 9145, 47.86, 417. Geico Customer Service, GEICO_Service, 2967, 13.33, 500. State Farm Insurance, StateFarm, 49500, 9.51 ...
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Terry Golesworthy

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Two ways to see this chart - leaders or laggards
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MetLife Life Insurance and Walmart. Helps or hurts the industry?
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good piece
 
Your investment needs to be in your Customers
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Very, very good article +Terry Golesworthy that you for sharing, that was a good read.
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What distribution method or channel will win out is the wrong discussion, trust and lifetime customer experience will determine winners and losers
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Terry Golesworthy

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Cute CISCO video, 
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The sign of our times - 
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true:)
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All too true about conference calls - funny though
 
We all know how web conferences can go, especially when multiple people are involved.  What would the web con experience look like face-to-face?  Pretty funny...A Conference Call in Real Life
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Life Insurance - Term vs Whole.
Most carriers have some content on this subject but usually not great. Here is a version from Kahn Academy, its pretty good, educational and jargon free. 
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It's Khan not Kahn
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This is about a lawyer but would work in any regulated industry. Simple but effective approach 
Social media marketing has lagged in many regulated industries but this case study shows an impressive success
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In his circles
380 people
Have him in circles
341 people
David Berry's profile photo
Paul Hardman's profile photo
helen bush's profile photo
Griffin Hammond's profile photo
Amaka Nwonukwue's profile photo
Warba Insurance's profile photo
Heather Maves's profile photo
Pat Alexander's profile photo
Rick Morgan's profile photo
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Employment
  • The Customer Respect Group - Strategy consultants for corporate online practices covering web and social media to best serve customers and thereby to enhance the channel
    President, 2003 - present
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President of The Customer Respect Group
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Currently
ipswich, ma
Previously
Ipswich, MA - London, UK - Brighton, UK
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