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Tema Frank
1,196 followers -
Pioneering internet success, through great reactions from customers, staff & the public, online and off.
Pioneering internet success, through great reactions from customers, staff & the public, online and off.

1,196 followers
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I'm sick of reading the same old marketing predictions lists on every blog or website. Here's what I believe is a more realistic list. #marketing #predictions #2018
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Interesting to learn about the City of Edmonton's community engagement panel. (The Edmonton Insight Community.) This podcast episode and blog post have tips for building such a panel.
#government #citizens #yeg #research
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It's not too late to get a customized version of PeopleShock as a holiday gift for your clients. Order before Nov 30!
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This was a hard talk to deliver (and I didn't get the timing exactly perfect), but the audience seemed to value the message.

As more and more is done by robots, you've got to ensure you treat your human staff great, and not tolerate bad bosses.
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Don't make this common marketing mistake with a call to action! (Frank Reactions Podcast interview with Dr. Sarah Moore on research about commanding calls to action.)
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Another good list of articles, courtesy of +Shep Hyken
This week's Top 5 talk about the sensitive and timely topic of how to handle a racist customer, the future of AI in customer service, important customer care topics, what matters to your customers and Twitter as a customer service tool.
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Latest Frank Reactions Podcast - Check out the cool stuff this auto dealership does to keep customers loyal! #CX
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