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Ted Rubin
Works at Return on Relationship
Attended B.S. Cornell University
Lives in Huntington, NY
9,306 followers|976,024 views


Like social, customer service is ultimately about building relationships. Customers want to be treated with respect, know that their issues are being taken seriously, and see results within a reasonable time-frame. Do those things, and you set the stage for a long-term relationship with the customer. Being nice is a great first step, but it doesn’t cover up for a lack of results. In customer service, combining efficient results with common courtesy is the surest path to Return on Relationship, #RonR.

#NoLetUp #KeynoteSpeaker
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Reinvigorating the Lost Art of Conversation...

‪#‎RonR‬... I partnered with +Progressive Insurance Commercial Auto Insurance on this post.
Our words reveal our refinements; they tell the discerning listener of the company we have kept; they are the hallmarks of education and culture. - Dale
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Being nice and following up is important, but it’s got to be backed by appropriate action. Quality customer service requires a strong plan and a system built to resolve issues efficiently. It’s about looking at challenges constructively and teaching customer service reps (as well as others in the organization) to do the same, creating a true customer service mindset across the organization. Success requires empowering employees to make correct decisions and cutting out the red tape that leads to damaged relationships. 

#RonR #NoLetUp
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Need a couple of days to get back to myself.

Sitting here thinking about all who have supported me here, and in f2f the past few weeks... THANK YOU! #RonR is alive and well in my community. 💓 xo

#NoLetUp #RIPBernice 
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Xoxo. Sending you lots of love! 
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Social Media is the New Quality Control...

#RonR #KeynoteSpeaker  
If your product is fantastic, when identified and energized your Advocates will spread the word like wildfire. Social networks and traditional word-of-mouth will start buzzing with your product, and sales will reflect your Advocates’ delight.But your advocates won’t try to get someone to buy your sub-par product, and they certainly won’t apologize for you or your product. Don’t try to make your Advocates do that work for you, because they won’t… ...
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Si por medio de mi pagina APOCALIPSIS me Mandara esta información lho encantada de comunicar a los interesados.
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Ted Rubin

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Most Brands Don’t Look People in the Eye Digitally on Facebook...


*I partnered with +Progressive Insurance on this post.
  While I can name several big brands that are killing it on Twitter for relationship building and engagement, I don’t think I’ve actually seen one
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Ted Rubin

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Being Social drives Engagement, Engagement drives Loyalty, Trust, and Advocacy, and all correlate directly to Increased Sales. 

ROR (#RonR) = ROI
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When someone asks me… what is the ROI of Social? 

I ask… what is the ROI of Trust and what is the ROI of Loyalty? 

#RonR #NoLetUp
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Yes, yes, yes! ❤️
As I worked on a poster, I reflected on being kind to my child — how difficult it can be, and ways to remind myself how.

#graphicdesign #parenting #parentingtips #dad #family  
How designing a poster reminded me how to be kind to my child
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Ted Rubin

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Thanks for including me. Make it a great weekend! ☺️ #RonR #NoLetUp
How to Make a Grand Success on Triberr (25 Influencer Speaks)

Influencer marketing is one of the best strategy of this decade to increase visibility and Triberr (an influencer marketing platform) has taken the power to our fingertips.

We can get most out of this platform by setting up the right approach. To determine the right goals, we can not but rely on the experts who have experienced ups, downs and the taste of success.

I invited 25 top influencers of Triberr to share their top tips, approaches to make a grand success on Triberr.

And that desired post has gone live today! :)

You can go straight to the post here:

Honorable mentions of them who participated: +Adam Connell +Mike Allton +Ron Sela +Reginald Chan +Shane Barker +Steve Farnsworth +Abhijit Matak +Pam Moore +Ted Rubin +Carolyn Nicander Mohr +Erik Emanuelli +Devesh Sharma +Dino Dogan +Lisa Sicard +Sarah Arrow +Rebekah Radice +Matthew Capala +Ryan Biddulph +Ileane Smith +Harleena Singh +Tim Soulo +Ashley Faulkes +Eddie Gear +Dennis Seymour +Ian Cleary
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Thanks Ted for sharing!
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Anyone with the will can build a brand, effect change and make a difference. My podcast interview with +Jeffrey Shaw...

#RonR   #NoLetUp   #KeynoteSpeaker  
Business coach Jeffrey Shaw speaks with author Ted Rubin about how anyone can build a brand, effect change and make a difference by building relationships.
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You offered so much great content! The feedback we're getting is amazing. You're a true gift my friend!
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Ted Rubin

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Really enjoyed being interviewed by +Taryn Winter Brill on +Best Seller TV​ on C-Suite TV​. 

#RonR #KeynoteSpeaker
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In his circles
4,626 people
Have him in circles
9,306 people
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  • B.S. Cornell University
    Business & Economics, 1976 - 1980
Basic Information
Keynote Speaker, Social Marketing Strategist, and Brand Evangelist

Ted Rubin is a leading social marketing strategist and in March 2009 started using and evangelizing the term ROR, Return on Relationship™  a concept he believes is the cornerstone for building an engaged multi-million member database, many of whom are vocal advocates for the brand, like the one he built for e.l.f. Cosmetics ( as the Chief Marketing Officer between 2008 and 2010, and the one built for OpenSky where Ted, was the Chief Social Marketing Officer. 

On May 1st, 2011 Ted announced leaving OpenSky and accepting the position of Chief Social Marketing Officer at Collective Bias (whose Advisory Board he joined in January), a company he has worked closely with since it was founded by John Andrews who Ted met through the blogging community when he was leading Emerging Media at Walmart. 

Effective September 1st, 2013 Ted is a Free Agent and Open to Opportunities.

In the words of Collective Bias Founder John Andrews... "Ted, you were the vision, heartbeat and soul of Collective Bias, thank you for building a great company. From innovations like cb.Socially to the amazing relationships you built with the blogger community, clients and employees, you drove the epic growth. You will be missed!"

Ted is on the Advisory Boards of AptarisBlue CalypsoCrowdsourcing Week, Dynamic Signal, ExpressibleOpenSky, SheSpeaks, and Zuberance.

Many people in the social media world know Ted for his enthusiastic, energetic and undeniably personal connection to people. Ted is the most followed CMO on Twitter according to Social Media Marketing Magazine; one of the most interesting CMOs on Twitter according to Say Media, #13 on Forbes Top 50 Social Media Power Influencers, 2013, and number #2 on the Leadtail August 2013 list of Top 25 People Most Mentioned by digital marketers.

ROR is the basis of his philosophy…It’s All About Relationships! His book, Return on Relationship was released January 29th. Connect with Ted... or @TedRubin

Bragging rights
"Life is not about waiting for the storm to pass... it's about learning to dance in the rain." My daughters are the most important thing to me and I throw myself into my work with a reckless abandon. Other than that I believe in smiles, laughing, fun, enjoying life and fate. Can have a great time anywhere. I am an optimist and believe that everything happens for a reason. One of the most important things in life is showing up. Show up... each and every day... show up!
Keynote Speaker, Social Marketing Strategist, and Brand Evangelist
Social Marketing, Brand building, Engagement Advisor, Speaker, Author, Influencer
  • Return on Relationship
    Chief Social Marketing Officer, present
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Huntington, NY
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