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TechWhirl
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Managing Content & Consumption: Online Communities Move Front & Center
Online communities exist so members can connect, to ask and answer questions. So it's time to integrate content and community management practices and tools
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LavaCon 2016 Summary: Creating Content Bits that Connect with Users
Effective microcopy creates a personal experience, supports business goals, AND helps the user do things. A LavaCon look at how Intuit does content design.
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Users’ Advocate: Users Are Stupid…Or Not
That tech comm mantra "Users are Stupid," is alive and well. But Phil Davis advises fighting the stupidity that emerges from our end of the content process.
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Making a Career in Professional Writing: Fast 5 Interview with NAU
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The Help Files: Use LinkedIn in Covert Job Hunting
If you want to start job hunting, but covertly, Craig Cardimon gathers some great posts on LinkedIn's new feature designed to do just that.
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Linking Algorithms and Structured Writing
Mark Baker looks at the details of how linking algorithms support structured content and the ability of the reader to engage in information foraging.
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Touching the Third Rail: Politics and TECHWR-L (the email list)
Dan Goldstein suggests a little self-moderation to avoid the perils of off-topic and other problem interactions on the TECHWR-L discussion list.
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The Help Files: Need Extra Cash for the Holidays (who doesn’t)? Try a Side Gig
Side gigs allow you to cushion your bank account, and they can also give your personality a chance to shine. Craig Cardimon curates advice in The Help Files
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LavaCon 2016 Summary: Building the Optiverse to Create Customer Success
A LavaCon 2016 session on customer success: managing an integrated customer education portal where KM, collaboration and training come together.
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Helping the world explore Content Management & Technical Communications
Introduction
Since 1993, TechWhirl has provided content management, CXM and  technical communications articles, resources and platform for discussions for technical communicators and technical writers.  

We help the world explore the art of content management and business communications.