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TechWhirl
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CERA Profiles: Using Content to Increase the Bottom Line

Our second Customer Experience Recognition Award profile is on +Cisco and its Tech Zone Project. Cisco received a CERA in Customer Support / Technical Communications.

Article by +Stacey Plowright 
Cisco Systems, recipient of a 2014 Customer Experience Recognition Award, expanded the Tech Zone community to support customer demand for knowledge.
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Tech Writer This Week

The best of last week.
We share the best posts we can find around the tech comm, content strategy and customer experience campfire.
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Customer Experience Recognition Awards: Schoolwires

Our first profile of CERA 2014 winners is +SchoolwiresInc  for their *Hosting with Confidence and Demolishing Downtime* project. We will be promoting the CERAs this month and next as we prepare for the 2015 CERAs at +Information Development World 2015.
TechWhirl profiles 2014 CERA winner Schoolwires, and its customer experience efforts to achieve 100% uptime and accessibility for client school districts.
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Manager’s Notebook: Prioritizing Work

If you are given a jar, along with rocks, pebbles, sand, and water, how do you fill up that jar? Do you put the rocks in first? The water? How do you fit the most items into the jar?

by +Alyssa Fox 
Comm Managers and their teams live the Pareto Principle when it comes to work. Alyssa Fox offers tips on prioritizing work in the latest Manager's Notebook.
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New Poll Question: Best Planning and Productivity Tools

How do you manage your projects? New poll question.
Our latest poll question asks what tools content developers use to manage projects, time and collaborating with team members.
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Tech Writer This Week

Catch up on some on some #techcomm  and #contenstrategy  articles this morning.
We've delivered a basketful of spring goodies... some of the best posts in content strategy, tech comm and customer experience / UX from around the web.
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Book Review: “Speaker Camp”

+Alyssa Fox review of Speaker Camp, by Russ Unger and Samantha Starmer
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In their circles
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Have them in circles
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The Pioneer Gold Plaque: Just Another Flawed User Manual

All too often, the powers-that-be press the Publish button, and what’s done is done. If you want to know all the ways in which our reach exceeds our grasp, nothing brings the message home quite like a textless graphic on an interstellar probe.
Content developers can learn a lot about user manual reality from the famous gold plaques attached to the Pioneer 10 and 11 interstellar probes.
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I wonder if they got this from the semiotics website. This picture has been critiqued there since the early 2000's. 
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The Help Files

Are you thinking about finding a new job? +Craig Cardimon has some tips for you.
Craig Cardimon offers tips and tricks on spring job hunting, when thoughts turn to love and gainful employment.
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Tech Writer This Week

The best of the #techcomm  and #contentstrategy  web
By car or by bus, we travel the web to find and curate the best tech comm, content strategy, UX and customer experience content.
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Book Review: Business Matters

+Samantha Miranda-Hess reviews Elizabeth Frick's new book.
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April Fools' Day 2015

Product enhancements, politics and useful guides for conference goers - this year's AFD edition had it all.
A very sincere thank you to the companies and writers who helps us put together April Fools' Day 2015. It's been a great four years.
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Helping the world explore Content Management & Technical Communications on post at a time
Introduction
Since 1993, TechWhirl (aka Techwr-l) has provided content management, CXM and  technical communications articles, resources and platform for discussions for technical communicators and technical writers.  

We help the world explore the art of content management and business communications.