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Customer service is not something we often talk about in terms of leadership.  And yet leaders do play an integral role in helping to define and build strategies for how their organization can best serve their customers, whether internal (employees) or external (clients).

In this guest piece by Adrian Davis, you'll learn about the 6 steps leaders can employ to help their organization develop the best strategy for a successful customer experience.
A customer focused business, whether B2C or B2B is more profitable and has greater longevity. With this in mind, here are 6 steps leaders can take to help develop a customer service strategy.
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Gregory Esau's profile photoTanveer Naseer's profile photo
 
Thank you, +Gregory Esau for the kind words; I appreciate it and I'm glad to have connected with you here on Google+.  Hope your week is going great.
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