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TELUS International
Join us and learn how we deliver world-class contact center, IT and business process outsourcing solutions to some of the world's largest and most respected corporations in the financial services, consumer electronics, telecommunications, and energy and utilities industries.
Join us and learn how we deliver world-class contact center, IT and business process outsourcing solutions to some of the world's largest and most respected corporations in the financial services, consumer electronics, telecommunications, and energy and utilities industries.
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In the games industry, attracting players makes a game successful, but keeping them engaged can turn it into a blockbuster. Discover how exceptional customer service can turn a good game, into a great game.

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Looking to make the leap from multichannel to omnichannel customer experience? Determine your organization’s readiness with our new Everest Group checklist.


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Weren’t able to make it to Webit Festival Europe? Learn a few of the ways to make high-tech, ‘high touch’ from TELUS International President and CEO, Jeffrey Puritt’s, opening keynote.

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Our Global Vice-President of Business Development, Kevin Bottoms, shares insight on the three ways fintechs and big banks are working together to meet the needs of today’s tech-savvy customer.

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We're proud to be named an "Omni Channel Provider of the Year" and "Outsourcing Provider of the Year" finalist for the 2017 CCW Excellence Awards. Winners will be announced on June 27! http://www.callcenterweekawards.com/2017-finalists


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Whether your company is still optimizing your multichannel approach, or if you’re gunning for a true omnichannel experience, here are a few ways to increase consistency across customer service channel.

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With such an overwhelming number of mobile games available, it can be difficult to attract and retain players. Learn how exceptional player support can serve as a differentiator.

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We’ve got reason to celebrate! TELUS International received a Silver placement in Chief Learning Officer magazine’s LearningElite program. This award honors the best organizations for learning and development. 
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While some might pit sharing economy companies up against more “traditional” travel and hospitality options, the truth is that both groups have a chance to learn from one another, all in the name of better customer experience.

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With consumers more open to sharing personal information than ever before, the time is right to tailor offerings and services to differing demographic needs. Discover what Baby Boomers and Millennials are looking for when it comes to travel and hospitality customer service.
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