Thanks for taking the time to reach out to us. I am very sorry to hear that you have had to go through so much :( We would like to take a closer look at what is going on and assist you personally. Can you please send us a private message on our Facebook page or send a tweet to @TMobileHelp so that we may assist you in real time? Alternatively, you can send us an email to TForceChat@T-Mobile.com.-Chris
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