It's all about the client. What customer service tools are you using to bring your client to 'Happy'?
This is such a great piece of advice. What's YOUR story?
It's happened to all of us who travel or work with international clients. Forewarned is forearmed.
- Solo Practice University(R)Founder & CEO, 2008 - present
Entrepreneurship Mentor to students from across the globe in the groundbreaking Law Without Walls program.
Using Customer Service Tools to Get Happy Customers for Your Law Firm
Poor customer service can ruin your law firm’s reputation. Without the right systems and tools in place, you could find that your business h
Don’t Let Cultural Faux Pas Ruin Client Relationships
Technology has given rise to opportunities to expand legal services businesses globally – all without ever leaving the office. And, as solos
The Ryan Gosling Story That Will Change The Way You Talk About Your Busi...
This is one of my favorite stories.I used to think Ryan Gosling was just okay. Sure, he seemed like a good actor. And yeah, there was a biza
An Astronaut’s Guide to Living Your Life [or Rezooming a Legal Career] o...
By now everyone has had enough of the extreme weather this winter; snow, drought, flooding and fire. If you are like me, spending time locke
Managing the Process of Change – Guest Lecture with Jared Correia
Today’s guest lecture is all about change – managing the process of change. It is a grab bag of topics based upon the most frequently asked
Building a Law Firm Culture Which Honors Women – Guest Lecture with Maya...
This guest lecture is a little off the topic of solo practice but I had to speak with this incredible woman because she speaks to why so man
10 Tips for Blogging When You Don’t Feel Like an Expert
If you are trying to ramp up a new solo law practice, you know it’s important to have a web presence. To make your website impressive and to
Isn’t It Time to Stop Thinking and Make Your Move?
It seems everyone is talking about transition. The NYSBA dedicated its entire January 2014 Journal to the topic. Jane Pauley, who hosts ‘Lif
Just in Time: The Advantage of Mindfulness for Lawyers
One way to gain a terrific advantage as a solo – and create a less stressful practice at the same time – is by training to use your mind in
Why Lawdingo Should Be In Your Future (and Present)
At the beginning of this year an article proclaimed ‘2014 May Be The Year You Find Your Lawyer on Line’. It got a lot of press because, quit